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Alibaba

3.5

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,331
value
1,311
shipping
1,304
returns
769
quality
1,284
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Instant Feedback

202 reviews

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South Africa
1 review
0 helpful votes
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Very Happy
July 26, 2019

I will definitely come back again, the processing time was very quick, packaging was proper.

The sales person was very helpful and understanding.

Good quality products

Date of experience: July 26, 2019
Kazakhstan
2 reviews
0 helpful votes
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This is by far the best supplier which I ever met in China, easy to communicate (Fluent in English). Gives very professional advice, Delivers exactly the product which is ordered and keeps his word on delivery terms.

I am thanking Steaven and his team for this great success and I am definitely ordering from Pretty Steps in the future, the products are carefully made and they paid very much attention to details, which is very important for my European market and its demanding customers.

Thank you Pretty Steps!

Date of experience: July 26, 2019
Australia
1 review
0 helpful votes
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Component supplies
July 26, 2019

Easy to deal with, very understanding. Fast and friendly seller, I couldn't have asked for better service.

Date of experience: July 26, 2019
Florida
2 reviews
0 helpful votes
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Super impressed
July 26, 2019

Thank you for the great product and services our small company is in the process of expanding anf this portal is making that happen

Date of experience: July 26, 2019
Poland
1 review
0 helpful votes
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Bike wall stickers girl
July 26, 2019

Pierwszy raz kupowałam na Alibaba, miałam obawy, ale wszystko poszło bardzo dobrze i szybko. Szkoda tylko że nie ma do wyboru języka polskiego.

Date of experience: July 26, 2019
GB
1 review
0 helpful votes
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Lovely items in this order. Nice colour, good cut, all self standing towers. Good amount in the order too

Date of experience: July 26, 2019
Kenya
1 review
0 helpful votes
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Overall experience
July 26, 2019

Informative, keeps me trucking my orders. Keeps my records for update.

I look forward to doing my online business using this platform. I encourage enthusiastic business to try it too

Date of experience: July 26, 2019
GB
1 review
0 helpful votes
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Awesome company
July 26, 2019

The whole process of containing suppliers, and communications was great. The site and app is easy to use and communicate. Lots of helpful services to choose from.

Date of experience: July 26, 2019
1 review
0 helpful votes
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Easy and simple transaction
July 26, 2019

I have been a memeber of aliexpress and alibaba. I have never been into any issue with any transaction.

Date of experience: July 25, 2019
Australia
1 review
0 helpful votes
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Thank you-Great customer service
July 26, 2019

Jeniffer is Amazing. Prompt response and great service. Always clarifying anything she can't understand. Easy to deal with and products were good quality. Thanks for looking after us. Looking forward to working with you.

Date of experience: July 25, 2019
Romania
1 review
0 helpful votes
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Love Alibaba
July 26, 2019

Will always use it, because it's so easy to work with. Suppliers are verified, and this is so important to me.

Date of experience: July 25, 2019
Denmark
1 review
0 helpful votes
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First time user, not intuitive
July 26, 2019

It did the job but making messages into orders next to each other not intuitive and also the order system was difficult

Date of experience: July 25, 2019
India
1 review
0 helpful votes
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Satisfied
July 26, 2019

Good experience while finding the product. Good communication with supplier.On time delivery. Good discussion with the representative of the manufacturer.

Date of experience: July 25, 2019
Thailand
1 review
0 helpful votes
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Easy to buy
July 26, 2019

Easy to buy, easy to make me work. I can work anywhere. Allowing me to work with other activities. Even though I'm not good at English But I can use Alibaba to work business.

Date of experience: July 25, 2019
Australia
1 review
0 helpful votes
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The service was really good
July 26, 2019

They are a great company the answered all my questions. The delivery was on time. The products are great

Date of experience: July 25, 2019
Argentina
1 review
0 helpful votes
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Satisfaction
July 26, 2019

Great universe of products and very friendly sellers. Since I started using alibaba, I found the products I needed and others that helped me with the projects.

Date of experience: July 25, 2019
Colorado
2 reviews
0 helpful votes
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First time user
July 25, 2019

The service we received was outstanding. Communication was the key factor as we took a very large chance on trying purchases overseas and it worked out very well. The company we dealt with Shenzhen Luchuang Energy Technology Co., Ltd. and there representative Lis Shi provided a very conscientious and pleasant transaction.

Date of experience: July 25, 2019
Ecuador
1 review
0 helpful votes
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Very Professional
July 25, 2019

Until now I only have compliments for Alibaba and its web page for putting at hand very good and honest suppliers

Date of experience: July 25, 2019
California
1 review
0 helpful votes
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I love it
July 25, 2019

I love this site, its gonna really help with my business! The suppliers were easy to work with. Easy Navigation. Fast Shipping!

Date of experience: July 25, 2019
Canada
1 review
0 helpful votes
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High quality
July 25, 2019

Very professional manufactuer, cooperate for many years. We will continue our cooperation. Fast delivery. Easy communication as well

Date of experience: July 25, 2019

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
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