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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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I will definitely come back again, the processing time was very quick, packaging was proper.
The sales person was very helpful and understanding.
Good quality products
This is by far the best supplier which I ever met in China, easy to communicate (Fluent in English). Gives very professional advice, Delivers exactly the product which is ordered and keeps his word on delivery terms.
I am thanking Steaven and his team for this great success and I am definitely ordering from Pretty Steps in the future, the products are carefully made and they paid very much attention to details, which is very important for my European market and its demanding customers.
Thank you Pretty Steps!
Easy to deal with, very understanding. Fast and friendly seller, I couldn't have asked for better service.
Thank you for the great product and services our small company is in the process of expanding anf this portal is making that happen
Pierwszy raz kupowałam na Alibaba, miałam obawy, ale wszystko poszło bardzo dobrze i szybko. Szkoda tylko że nie ma do wyboru języka polskiego.
Lovely items in this order. Nice colour, good cut, all self standing towers. Good amount in the order too
Informative, keeps me trucking my orders. Keeps my records for update.
I look forward to doing my online business using this platform. I encourage enthusiastic business to try it too
The whole process of containing suppliers, and communications was great. The site and app is easy to use and communicate. Lots of helpful services to choose from.
I have been a memeber of aliexpress and alibaba. I have never been into any issue with any transaction.
Jeniffer is Amazing. Prompt response and great service. Always clarifying anything she can't understand. Easy to deal with and products were good quality. Thanks for looking after us. Looking forward to working with you.
Will always use it, because it's so easy to work with. Suppliers are verified, and this is so important to me.
It did the job but making messages into orders next to each other not intuitive and also the order system was difficult
Good experience while finding the product. Good communication with supplier.On time delivery. Good discussion with the representative of the manufacturer.
Easy to buy, easy to make me work. I can work anywhere. Allowing me to work with other activities. Even though I'm not good at English But I can use Alibaba to work business.
They are a great company the answered all my questions. The delivery was on time. The products are great
Great universe of products and very friendly sellers. Since I started using alibaba, I found the products I needed and others that helped me with the projects.
The service we received was outstanding. Communication was the key factor as we took a very large chance on trying purchases overseas and it worked out very well. The company we dealt with Shenzhen Luchuang Energy Technology Co., Ltd. and there representative Lis Shi provided a very conscientious and pleasant transaction.
Until now I only have compliments for Alibaba and its web page for putting at hand very good and honest suppliers
Very professional manufactuer, cooperate for many years. We will continue our cooperation. Fast delivery. Easy communication as well
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

