On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Alibaba Reviews Summary
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Alibaba provide a great service to people world wide, by reducing the risk of world trade. Awesome tool...
The product i order was on time but not a good product, i'll try with others.
I'm new at alibaba, and until now i really like it.
Everything has been wonderful. Very fast production and delivery. In our short time working together, we have accomplished so much.
Great communication. And fast delivery considering the ocean between us. Alibaba kept me in the loop through out the whole process. I am impressed and will not hesitate to work with Alibaba again. Again, Thank You Alibaba!
Loved the whole process. My sales rep (Nancy) answered all my question and was point on with all my needs. I will return for more products.
Excelente servicio, Nos facilita el proceso de la importación garantizandonos que la compra sea segura a traves del Trade Assurance.
I've only had a couple of shipments through Alibaba but I can say that my experience has been entirely positive so far.
Although this was my first expirience using ALibaba, it was an enjoyable one. The webiste makes it easy for you to find whatever it is youre looking for! If for whatever reason, you cannot find what you're looking for, there is an option for you to put an RFQ in, which allows maufacturers to reach out to YOU based on your needs and wants.
Alibaba has changed business for us in so many ways. Always professional, quick, and convenient. Suppliers following through with shipping and service.
Thank you!
We have ordered commercial multi user sink. Had to have it custom made due to unusual sizing of the space. All arrived fast and with exact measurements. Great service and products, will use again in the future.
The trade assurance is a very good service! I hope you will still round off the commission fee to $1.5 or $2.
Ordering from meijiu for 4 years. They are nice and professional, never had a problem with any of the products. Very happy overall...
Great quality product. Great service. Will do business again with this company...
Super die hat mich sehr gut beraten, hat die Produkte sehr schnell geliefert, bin sehr zufrieden, jetzt kann ich endlich die Produkte probieren.
I have been a regular buyer from alibaba. Com. Since 2017. The payment method is simple and easy. Very systematic and reliable.
Good quality watch. Delivery was quick and watch was packaged very well. Messages back and forth were quick and short. Had a great experience and I will order more products through this supplier.
Had a small order of 30 empty aluminum paint markers, showed up in good time and in good shape. Quality seems good. Packaging was good.
Great product and great communication. Will deal again with them. Lorna was exceptionally helpful. Thanks
Is a very good website for providing products that meet the needs and the products that are looking for
From the business
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members