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Alibaba

4.0

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,333
value
1,312
shipping
1,306
returns
770
quality
1,285
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Instant Feedback

202 reviews

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KR
1 review
0 helpful votes
Follow chakyeum R.
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Satisfied with good product of All in Two design Solar street light
And fast follow up and nice communication.
We are under testing of the quality and will be available next week.
Hope the result would be O. K

Date of experience: July 31, 2019
Indonesia
1 review
0 helpful votes
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The best quality Endoscope camera
July 31, 2019

The results is very clear and sharp, and the salesperson Ms. Queena help me to modify the product according to my need.

Date of experience: July 31, 2019
New York
1 review
0 helpful votes
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Best service
July 31, 2019

Thank you, Yang, for best service. She is very professional at work.
I really recommend working with you.

Date of experience: July 31, 2019
Texas
1 review
0 helpful votes
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Alibaba is the perfect place
July 31, 2019

I feel very safe doing business with Alibaba. The companies on Alibaba are always nice and go above and beyond! Thank you

Date of experience: July 31, 2019
Sweden
1 review
0 helpful votes
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Good and useful
July 31, 2019

We did have a pleasant experience! The goods we bought on this platform never let us down!

Date of experience: July 31, 2019
France
1 review
0 helpful votes
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It's been a year now that we are working with Hefei Chenxiang Home Furnishings Co.
We are very happy with this company because it has many different products, it is very responsive and listening to us.
When there are problems, It always finds us a solution quickly. We have great confidence in this company and we hope it will last. Thank you.

Date of experience: July 31, 2019
Israel
1 review
0 helpful votes
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Very good service
July 31, 2019

Looking forward for futher cooperation, service was good, product is good and delivering was very quick
Thank you

Date of experience: July 31, 2019
New Zealand
1 review
0 helpful votes
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Awesome products and service
July 31, 2019

Very happy,,, delivered on time, good communication and follow up,, friendly,, good customer service,, thank you,, will have more orders in the future,,

Date of experience: July 31, 2019
Philippines
1 review
0 helpful votes
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The interface is tricky to navigate, but there are enough filters to help you narrow down the choices. I was able to canvas prices and get what needed my needs and budget. I'd recommend Alibaba if you can't find local suppliers in your area.

Date of experience: July 31, 2019
GB
1 review
0 helpful votes
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Multipin connectors
July 31, 2019

A good experience and Alibaba's payment service worked very well, although geared towards the US and so this made it less straight forward than it could have been but when I figured out it worked like clockwork.

Date of experience: July 31, 2019
South Africa
1 review
0 helpful votes
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Twist braid purchase
July 31, 2019

Efficient payment gives peace of mind and protects against fraud. The Alibaba site keeps updated on all aspects of the order

Date of experience: July 31, 2019
RU
1 review
0 helpful votes
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Very well!
July 31, 2019

Made the first order. Everything is very convenient and high quality.
Dongguan Superfashion Reflective Material Co., Ltd. is very professional and friendly team!

Date of experience: July 31, 2019
Philippines
1 review
0 helpful votes
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My experience with Alibaba
July 31, 2019

I have a very good experience since I started ordering at Alibaba. The payment assurance and facilities are very helpful and convenient to use.

Date of experience: July 31, 2019
Germany
1 review
0 helpful votes
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Easy handling
July 31, 2019

It was easy finding what I need.
The payment was secure.
The supplier very trustworthy.
As this was my first order, I was especially looking out that everything is ok.

To reach Alibaba is not easy. You have to know that there is a huge FAQ base and that has to fit.

And of course, find a good supplier that is ready to help anytime.

Date of experience: July 30, 2019
Malta
1 review
0 helpful votes
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Excellent
July 31, 2019

Excellent Communication and delivery. Very satisfied. Thank you Alibaba
Everything received on time and in good order

Date of experience: July 30, 2019
Thailand
1 review
0 helpful votes
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Easy ordering process And can reach many manufacturers.
Convenient and gives us confidence in ordering products.
"Alibaba" You are the best.

Date of experience: July 30, 2019
Alaska
2 reviews
0 helpful votes
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Wonderful product.
July 31, 2019

I received the gloves and am very pleased with the quality and the price. Great company to work with and I will order more.
Geri in Alaska

Date of experience: July 30, 2019
Singapore
1 review
0 helpful votes
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Good Platform for B2B
July 31, 2019

Great site, Everything available here, Range is good, Experience is good with manufacturers, Product quality was good, Alibaba Provided great support, trade assurance service is good

Date of experience: July 30, 2019
Canada
1 review
0 helpful votes
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Awesome products and great service! I have ordered many times with them and every time goes very smoothly! If I have any issues they help me fix them and we are all happy

Date of experience: July 30, 2019
South Africa
1 review
0 helpful votes
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FIRST TIME TRANSACTION
July 31, 2019

This is my first time transaction with alibaba but everything was fantastic. At first l was afraid of make payment via alibaba but l took the guts as man and then everything goes well. The product was a good quality and l received in time

Date of experience: July 30, 2019

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
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