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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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Satisfied with good product of All in Two design Solar street light
And fast follow up and nice communication.
We are under testing of the quality and will be available next week.
Hope the result would be O. K
The results is very clear and sharp, and the salesperson Ms. Queena help me to modify the product according to my need.
Thank you, Yang, for best service. She is very professional at work.
I really recommend working with you.
I feel very safe doing business with Alibaba. The companies on Alibaba are always nice and go above and beyond! Thank you
We did have a pleasant experience! The goods we bought on this platform never let us down!
It's been a year now that we are working with Hefei Chenxiang Home Furnishings Co.
We are very happy with this company because it has many different products, it is very responsive and listening to us.
When there are problems, It always finds us a solution quickly. We have great confidence in this company and we hope it will last. Thank you.
Looking forward for futher cooperation, service was good, product is good and delivering was very quick
Thank you
Very happy,,, delivered on time, good communication and follow up,, friendly,, good customer service,, thank you,, will have more orders in the future,,
The interface is tricky to navigate, but there are enough filters to help you narrow down the choices. I was able to canvas prices and get what needed my needs and budget. I'd recommend Alibaba if you can't find local suppliers in your area.
A good experience and Alibaba's payment service worked very well, although geared towards the US and so this made it less straight forward than it could have been but when I figured out it worked like clockwork.
Efficient payment gives peace of mind and protects against fraud. The Alibaba site keeps updated on all aspects of the order
Made the first order. Everything is very convenient and high quality.
Dongguan Superfashion Reflective Material Co., Ltd. is very professional and friendly team!
I have a very good experience since I started ordering at Alibaba. The payment assurance and facilities are very helpful and convenient to use.
It was easy finding what I need.
The payment was secure.
The supplier very trustworthy.
As this was my first order, I was especially looking out that everything is ok.
To reach Alibaba is not easy. You have to know that there is a huge FAQ base and that has to fit.
And of course, find a good supplier that is ready to help anytime.
I received the gloves and am very pleased with the quality and the price. Great company to work with and I will order more.
Geri in Alaska
Great site, Everything available here, Range is good, Experience is good with manufacturers, Product quality was good, Alibaba Provided great support, trade assurance service is good
Awesome products and great service! I have ordered many times with them and every time goes very smoothly! If I have any issues they help me fix them and we are all happy
This is my first time transaction with alibaba but everything was fantastic. At first l was afraid of make payment via alibaba but l took the guts as man and then everything goes well. The product was a good quality and l received in time
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

