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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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It's my first to try buying online thru alibaba and was able to get in touch directly with manufacturers and it has been a great experience.
Was hesitant at first, as I'm not sure though if I will be dealing with legit suppliers, but it proved me wrong, Alibaba is a bridge for consumers who wants to have a real deal savings and value for their money thru direct buying from makers all over the world.
Although I am always a little bit sceptical when I order something at Alibaba.com I was again positivly surprised. Once again. I rely more and more on this internet-portal.
Very satisfied with the order, will definitely order again from this supplier when we run out of stock. Shipping was also very fast.
Nice first time experience, would like to try more, hope to launch my new business successfully with the help of Alibaba.
Thanks a lot.It is a very good experience to China to buy the goods. Next time, I will take my friend come here togehter and visit the Alibaba in Hangzhou also.As I know, their building is very butiful.
I have very good relation with supplier and very reliable. I highly recommend supplier to other potential clients.
Great service and comunication, good quality of the products! Customer care very helpful and easy order system.
A very good trading platform, I use it more than once, and I will use it, everything is very convenient for one place.
It look me a while to find the right supplier, when I found a person with good English Language skills it helped massively
I am very happy with the umbrellas that I received. I received all umbrellas in a well packed box. The umbrellas were exactly what I ordered and the quality of the umbrellas is excellent. I highly recommend this vendor.
Always a pleasurable experience and the communication is always promptly attended to. No matter what you need, there's plenty of variety and choices with unlimited resources, suppliers, vendors, and basically everything under the sun to make a business flourish successfully.
Just what we needed to start our business. We were able to be matched with a great company that we plan on working with for the foreseeable future.
Perfect in all. Definitely do more business. Everything was exactly what its promised. This is not the first time I order from them. Every each time service and the merchandise are perfect. Thanks.
So often you buy something from Alibaba and what you receive looks nothing like the picture you ordered from. Every product I ordered from this company was exactly as pictured and described. I was extremely surprised at the quality of the items. I will definitely order from this company again.
Easy to deal with suppliers and products of a high standard. Great choice of suppliers to deal with and my experience with the supplier I chose was super. Will definitely use again.
All ok.
Everything OK.
The goods arrived well
Friendly staff
Great service and quality products easy to communicate with suppliers from around the world so you can do business easy from your home.
We were in a bind and needed a rush job for a patch sample with a hard color to match. They went out of there way to get the job done in time for us. We will be back with more orders in the near future.
I love using alibaba. The suppliers are 99% friendly, helpful and fast-responding. They will almost always go the extra mile to accommodate your customisation requests. Trust is important and alibaba provides it with Trade Assurance.
Great looking and finding things on this site.The people that I have worked and messaged with have all been great. I have been recommending this site to other people.
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

