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Alibaba

3.5

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,332
value
1,311
shipping
1,305
returns
769
quality
1,284
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Instant Feedback

202 reviews

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Italy
1 review
0 helpful votes
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Inverter professionale
August 9, 2019

La spedizione ha avuto dei problemi a causa del numero di telefono incompleto sul foglio di trasporto ma tuttavia la spedizione è andata a buon fine.il prodotto lo stiamo testando con buoni risultati.

Date of experience: August 9, 2019
GB
1 review
0 helpful votes
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First item from china
August 9, 2019

So helpful and the guarantees for the payment does them proud so easy and quick just put in what you want and get results in hours

Date of experience: August 9, 2019
Minnesota
1 review
0 helpful votes
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Great Service, Great finds
August 9, 2019

I have used this site just a few times but my experience has been very good each time. When shopping for items for resale at the flea market or at your retail location, this is a great place to find them.

Date of experience: August 9, 2019
Poland
1 review
0 helpful votes
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Alibaba
August 9, 2019

Zadwolony, szybka dostawa, tester spelnia moje oczekiwania, dziala poprawnie jak dotej pory...

Date of experience: August 9, 2019
DO
1 review
0 helpful votes
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Great Service from Sonya, Jing Yang Reach Auto Gas Equipment Co., Ltd.
She did great follow up and did a great job.

Date of experience: August 9, 2019
District of Columbia
1 review
0 helpful votes
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I ordered a small order of blank garden flags to check quality and pricing. I had a very good experience working with the supplier and quick delivery.

Date of experience: August 9, 2019
Switzerland
1 review
0 helpful votes
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China always ok
August 9, 2019

I do not know if it's because I'm lucky, but until now it has always been titop, continued like that.

Date of experience: August 9, 2019
Morocco
1 review
0 helpful votes
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Very good and professional
August 9, 2019

Very nice easy and good way for growing business. Thank you alibaba for your services... there is my first experience on alibaba and i like it

Date of experience: August 9, 2019
Kazakhstan
1 review
0 helpful votes
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Профессионально, внимательно и очень хорошего качества сам продукт, очень довольна работой вашей, удобный поиск при подборе товара, хорошо продуман сервис общения с продавцом Продавец компетентен и внимателен к деталям и сопровождению сделки Товар соответствует моим ожиданиям

Date of experience: August 9, 2019
Japan
1 review
0 helpful votes
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Good suplier.
August 9, 2019

They ship the product rapidly and safely.
Quality of the product is fine.
Business communication was good and friendly.

Date of experience: August 9, 2019
Canada
1 review
0 helpful votes
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Good
August 9, 2019

Very good service and good quality. The boxes were really damaged but nothing broken or missing.

Date of experience: August 9, 2019
Belgium
1 review
0 helpful votes
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Shampoo
August 9, 2019

Great support and help from the supplier!
All my questions have been answered, and if problem occurred, they helped out a lot.

Date of experience: August 9, 2019
Spain
1 review
0 helpful votes
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Excelente
August 9, 2019

Excelente producto, funciona muy bien y vendedor excelente muy responsable estoy muy contenta,,,,,,,

Date of experience: August 9, 2019
Texas
1 review
0 helpful votes
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Best Site Ever!
August 9, 2019

Alibaba.com is the best thing ever! There are so many suppliers ready to fulfill my manufacturing needs. And the site is extremely well-structured to walk the customer through every step, from RFQ, engineering assistance, payment and delivery. I will be spending a lot of time on Alibaba.com going forward.

Date of experience: August 9, 2019
Cambodia
1 review
0 helpful votes
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Reply and Sugesstion
August 9, 2019

Thansk for great arrangement and suggestion.

I would love your services.

The product quality is good too. It's satifed by our client and we will continue to support.

If any furture needs, we will cotnact you again.

Date of experience: August 9, 2019
Australia
1 review
0 helpful votes
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I applied for a partial refund on an order due to the plugs on the hairdryer not being correct for Australia and the printing on the box was spelled incorrectly on a number of words. Alibaba with their promises of trade assurance amounted to a waste of time as Alibaba sided with the Chinese Manufacturer despite us being able to prove via photos that the product was not usable in Australia.

It is as we have come to expect "deal with China and you will get ripped off

Date of experience: August 9, 2019
Australia
1 review
0 helpful votes
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Buying from China
August 9, 2019

Alibaba is very easy to use and has good follow up on your orders and gives you a good variety of business selling items

Date of experience: August 9, 2019
Oregon
1 review
0 helpful votes
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Great Shoes
August 9, 2019

These shoes came out perfect. They were comfortable and super light weight!

I was very thankful to work with Blake Yao. I made a mistake ordering the shoes and he helped fix the problem quickly. Thank you so much for replying quickly and being very nice!

Date of experience: August 9, 2019
VE
1 review
0 helpful votes
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Very nice experience.
August 9, 2019

Very nice people, good service, shipping perfect, service nice, quality very nice. I am a satisfice costumer. I will buy again in this company.

Date of experience: August 8, 2019
New Zealand
1 review
0 helpful votes
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Easy and smooth transaction
August 9, 2019

Very happy with the whole process it was very easy and smooth transaction. Vendor performed above and beyond was I requested of them.

Date of experience: August 8, 2019

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
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