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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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Used it for a few weeks we love it. It is not the fastest and does not have great distance but it is great to learn on.
I'm learning how to use the platform but could be more user friendly.
Specially to revise the costs and approve things I found a little complicated.
Love this site. Is great for small businesses needing good quality promotional material.
Definitely recommend.
An excellent way for businesses and suppliers to connect! Easy to use platform with friendly suppliers on hand waiting to provide you with quality product. Very profession website, and an A+ overall for Alibaba and all of their affiliates.
I was nervous about buying through Alibaba, but the experience was very straight-forward. Seller was incredibly helpful, walking me through every step and answered all of my questions immediately. The information from Alibaba was useful too. The products were every bit as top quality as advertised, well packaged, and sent straight away so I am very happy (and relieved!).
Terrific transaction. Communication was great and the product was better than expected. Would definitely work with this group again.
The interface is not intuitive, and if the seller hasn't configured EVERYTHING to make it easy for the buyer, there's some communication necessary before the buyer can place an order. All in all a pleasant experience with the feeling that there's a "higher authority" (Alibaba) looking after me while doing business with someone for the first time. It's difficult to build up trust with someone so far away, and Alibaba helps.
Help me to found the best suppliers in China and other place around the world. I m very happy with all experiences that I have had
I agree to buy products on this page, at first it is distrustful but then you understand the mechanism and use of the app to make purchases
Good professional service that helps to connect westerners to the east, China particuralry. It allows communication with suppliers, easy payment solutions to make transactions from West to East, shipment & quality ensurance.
Received them immediately and got more than I expected. Rosa, my contact has been great the entire process and can't wait to do long term business with her and the company as a whole. Love it!
Replacement for our beloved Beamer Benq W2000.
It works perfekt again, great service thanks a lot!:-))
(Lifetime of the original build-in from Osram was: Total 3744h (Norm 893h, Save 923h, Eco 669h).
I am courious and will track the liftime of this replacement as well.
It is an easy way to look for new products and to contact manufacturers and providers. At this time I had placed two P. O. to one provider.
I always have excellent service from Jasmine and the product is high quality. Her response time is always fast and she is very helpful. Shipping is right away and delivery is fast. I totally enjoy working with this company.
Found Supplier, Design Approved, Production and Received! All within 25 days - Luck was not involved - it was ALIBABA...
Very easy to find manufactures for what you are looking for! And very safe from what it looks like to me.
Great Price Fast Delivery AAA++++ Service From initial contact to the delivery of the goods in a very fast time. I am completely satisfied with my shopping experience.
связывалась с компанией, которая производит бусины. все пришло. Месяц до России. Бусины соответствуют по формам и размерам, но 7 нитей не доложили. Все равно я удовлетворена
Ottima esperienza, consiglio a tutti di a acquistare su alibaba.Il mio acquisto è andato tutto a buon fine grazie all'aiuto di Linda e al mio spedizioniere.
It was the first time i shopped on this portal and i was particularly impressed by the great choise of products, the excellent organization of the site and the service offered.
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

