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Alibaba

3.5

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,331
value
1,311
shipping
1,304
returns
769
quality
1,284
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Instant Feedback

202 reviews

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RU
1 review
0 helpful votes
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Моя первая покупка на Alibaba.
Все прошло быстро и качественно.
Рад такому опыту работы. Буду заказывать еще!

Date of experience: August 8, 2019
Croatia
1 review
0 helpful votes
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Fair play
August 8, 2019

I had a problem with a product on Alibaba.com. The seller was sending the money back what is moore then fairly.

Date of experience: August 8, 2019
Mexico
1 review
0 helpful votes
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All good
August 8, 2019

All right do not have any problem with the package or the product, well protected, pay customs charges

Date of experience: August 8, 2019
New Zealand
1 review
0 helpful votes
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Order for product sample
August 8, 2019

Company offered free sample. Hind sight I should have just made a small order as I needed to pay shipping and the shipping cost did not match the small size of the sample. I would have been better to have made full use of that shipping charge. The actual overall process was good.

Date of experience: August 8, 2019
California
1 review
0 helpful votes
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First time shopping
August 8, 2019

When I first decided to shop here, it was very confusing. I had to go online and watch a video on how to deal and order with Chinese business.

Date of experience: August 7, 2019
Australia
1 review
0 helpful votes
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AliBaba makes it easy to connect to international suppliers for the products you need, with full customisable options.

Date of experience: August 7, 2019
California
1 review
0 helpful votes
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First Timer
August 8, 2019

This was my first time and I had zero problems. The lights I ordered arrived in less than a week and I am extremely pleased!

Date of experience: August 7, 2019
New Zealand
1 review
0 helpful votes
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The first purchase via Alibaba
August 8, 2019

I probably have to say I am lucky, found the best supplier. Willing to continue seeking more business opportunity on Alibaba in the future.

Date of experience: August 7, 2019
China
1 review
0 helpful votes
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Comment
August 8, 2019

We were go there to comfirm every detail, good service, Hoping have a chance to cooperation next time

Date of experience: August 7, 2019
TT
1 review
0 helpful votes
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Love the trade assurance
August 8, 2019

Quick, easy, and secure. This was my first time using trade assurance and it was very reliable and easy. Wish i used it on previous orders where i wasn't 100% satisfied. The product works great and the price was good.

Date of experience: August 7, 2019
Thailand
1 review
0 helpful votes
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Satisfy
August 8, 2019

Low fee. Fast and Secure. I ordered product and worry free about payment. I got a lot of quotations for comparison.

Date of experience: August 7, 2019
Australia
1 review
0 helpful votes
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TOP DEALER
August 8, 2019

IT IS ALWAYS A CONCERN BUYING IN ANOTHER COUNTRY, I WAS VERY PLEASED WITH EVERY PART OF THE DELIVERY, CLEAN, AND QUICK, WITH AN EXCELLENT QUALITY PRODUCT

Date of experience: August 7, 2019
Texas
1 review
0 helpful votes
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Custom Cables
August 8, 2019

We had a great experience with Beck and will continue to use Dongguan Bofan Industry Co., Ltd. for our cable needs

Date of experience: August 7, 2019
New York
1 review
0 helpful votes
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Secure
August 8, 2019

Very secure service, i really feel confident doing business using this platform. They really make sure you will get what you order.

Date of experience: August 7, 2019
Peru
1 review
0 helpful votes
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Panels solares
August 8, 2019

Excelente para camping y caminatas por la montaña, trabajo en campo, etc es una manera de aprovechar la energía del sol

Date of experience: August 7, 2019
Ghana
1 review
0 helpful votes
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The best B2B online site
August 7, 2019

Good customer service and fast delivery in terms of product and shipping. I suggest that Alibaba logistics should add custom clearance service like Amazon have been doing to customers all over the world. But over all, Alibaba is the best place for B2B business.

Date of experience: August 7, 2019
Peru
1 review
0 helpful votes
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First transaction
August 7, 2019

I had not made purchases by this means, however, I am very satisfied and pleased with the process, there is a way to analyze the suppliers before making the purchase, the commercial insurance gives you security, we will continue using this platform

Date of experience: August 7, 2019
California
2 reviews
0 helpful votes
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Silicone Nitride Heater/Igniter
August 7, 2019

A smooth and fast transaction to order and receive the custom design and build heating element that works to our needs.

Date of experience: August 7, 2019
Australia
1 review
0 helpful votes
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Very Happy
August 7, 2019

First time ordering through Alibaba and it was a good experience. I found the company easy to deal with and they gave us great service.

Date of experience: August 7, 2019
Missouri
1 review
0 helpful votes
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Excellent quality sensors
August 7, 2019

The sensors were manufactured to my exact specifications and quality was exceptional.

Delivery was as fast as possible.

Date of experience: August 7, 2019

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
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