On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Alibaba Reviews Summary
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
The sensors were manufactured to my exact specifications and quality was exceptional.
Delivery was as fast as possible.
I always have a good experience with my known suppliers, and i order constantly from them, but some of them is more complicated, you have to wait for a price and some never answer your questions.
Received a damaged/defective LCD and it was replaced very quickly at no cost! Will be doing more business with this company and others via Alibaba.
Love the product and will order from again. This was for promotional umbrellas and I know future clients will love them.
The buying experience was okay, easy to use, friendly, and all the process went smoothly after we selected our supplier.
It is a great experience to search your products and buy cool goods.
I recommend it a lot fot buy goods for you company.
This is my first experience for buying in Alibaba, but is very great to search your products and the kindly service by the suppliers. It was a great experience.
I have bought various tungsten carbide products through Alibaba and have found the portal works very well
It cuts down the concern of losing money from dishonest suppliers for a small business. Easy to find suppliers for your ideas, sometimes to many suppliers to choose from.
Every was OK, Attentions, item description, comunications, price and delivery.
When will be posible to use Paypal?
Still one of the best sites out there. Trustworthy and dependable. Will continue to use it. Useful to get an idea on prices and good quality products. Godd for market research and evaluation.
Great customer service, quickly and easily accommodated my requests. The quality and time in which we received our goods was SUPERB! - I will definitely be placing more orders with this company in the future.
The seller created an order on Alibaba and i paid with my credit card from Mexico.
The goods were delivered to me within 3 business days.
Excellent service
Nice teardrops and the products little bit small, but it's no problem. Overall I should put 4/5 but it's ok to give 5
Its a great expirince to trade on this platform. But i will be better if the suppliers would investigate the total cost of the order to reach the buyer including the taxes of a particular order in a particular country if possible. Thank you.
Recently I am buying products in alibaba, I am pleased to be able to find the right products and suppliers.
On schedule, just perfect. NINGBO, for sure it was a pleasure to do business with Jeff and was great to have nearby a partner like Alibaba.
Tks all
Like the service next should be i will buy from Alibaba what i need
And will be suggestion to my all friend and relieve
It has been a smooth sailing so far when coming to samples. Hopefully, when coming to the real orders, I do not get problems with shipping etc. However, Alibaba have deemed to be very resourceful and beneficial to my needs thus far. Hopefully, once I received my ordered goods, I definitely plan to keep within Alibaba.com business.
Nothing to say but i liked product shipment in given time. So i thank to alibaba.com's services.
And I am very impressed of this services. So i gave 5 star.
From the business
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Wholesale Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members