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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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Been using it since the beginning of 2019. Its a great website and has allowed me to explore my entrepreneurial spirit. Thanks!
Good quality, Good package, kindness and professional. Next time, I would like to try more style here.
Al inicio tenia duda. Ahora que recibi el producto voy a seguir comprando! Recomendare la pagina a mis amigos y compañeros de trabajo.
It´s been fun and reliable trading with Alibaba. I am looking forward to find more products for the bakery industry
The site is easy to use and the customer service is great. They have many products and many different shipping methods to choose from I would recommend
Bought some cheap guitars. Was not sure if it is a good idea or not to buy chinese guitars, but indeed, it is a good idea. The order was flawless.
I have made multiple transactions and to this day I have not had a problem I give guarantee on this site as long as I make the transactions under the policy offered by the site
Smooth transactions with my supplier.
Buyers like me are protected with their rating system
Smooth transactions with my supplier.
Buyers like me are protected with their rating system
Have good service from a supplier in manufacture my product till transport to my warehouse. They also do as my design of my product too and my logo design
On time delivery, good package protection, good and friendly suggestion are very satified.
Lifespan and durability of the product should take time to evaluate.
Excellent service, highly recommended! If you want a professional, prompt service and excellent quality umbrella, speak to Fiona.
Very good seller, not the first time I'm using them. Will use in the future. There was very good communication from the seller. Even I was on holiday the seller was interested how the items reached me
My first transaction through Alibaba went very smoothly and the item I purchased was delivered to me in very fast time. Great service from Alibaba and my supplier.
Alibaba makes it very easy to find a quality product selected from my choice of several manufacturers with many different customization options.
MUY BUENA EXPERIENCIA. SOLO UN DETALLE LOS QUE VENDEN DEBERIAN COLOCAR PRECIOS QUE SE ACERQUE A LO QUE INDICAN PORQUE COLOCAN PRECIOS PARA PREGUNTAR Y EN ALGUNOS CASOS SALE QUE ES MUCHO MAYOR A LO INDICADO EN LA OFERTA.
Great professionalism and very timely. I was a first time customer and skeptical at first but everything came as expected and they have earned a loyal customer.
This experience was very easy and simple. A single inquiry produced several responses from eager businesses. When I chose the company, they were very helpful in ensuring that I received just what I wanted.
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

