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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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Enjoyed working with Alibaba, and the supplier Sunn... Hangzhou Ocean Pearl Industrial Co., Ltd. Everything was well understood and from start to finish. Very pleased. Thank you and looking forward to doing more business with you.
Items were delivered exactly as promised in a timely manner. The items cam exactly as described and the order was even customized for me by the shipper. Everything arrived quickly exactly to specification.
Very pleased to have ordered through a website where you can trust suppliers.
Confident for future orders.
My experience was excellente, the supplier was incredible, the product arrived in excellent conditions.
The price is competitive
I was a little skeptical about this transaction but can happily report that it was prompt, legitimate and more than satisfactory.
I just recently started using this site and I have found it very easy to use. Each of the suppliers I've dealt with have been very helpful and friendly. Quality products!
Alibaba is better than before, can order directly now, very nice experience, supplier is great, would order again
Overall a good experience
Great product and very nice customer service
Will order again...
Es amigable la plataforma y segura
Agradesco la atencion de la vendera se nota que hay proveedores serios y atentos para atender tus requerimientos
I was not completly secure to comand on alibaba. My first command was very simple, secure and simple.
Very good service
My experience with Alibaba is excellent. It is innovative with comparisons, great follow up and trouble free
Ottimo modo per contrattare con i fornitori cinesi. Per evitare truffe e vari raggiri. Sono molto soddisfatto.
Fast and very easy to order. She helped me get just what I needed without any problems. That part is the same is in the photos.
Excellent communication, smooth process, fast shipping, good products, correspondent to the requested merchandise
There are a lot of Scammers and fraudsters who are using other company pages to advertise their product like iPhones whiles the licensing company deal in clothing. I have lost 1100 dollars trusting that fraudster. But is an eye-opener. Clean the website and help the suppliers so their page cannot be hacked. The hackers are using DG
My experience with Ali Baba is small, but at the expense of my impressions far exceeded expectations.
I am pleased with everything you provide as communication, efficiency and competence.
I have no recommendations at this point, I think everything is perfect.
It is the 2nd time to buy through this amazing site thank you for all suppliers i deal with them and I certify that this review is based on my own experience and that I am in no way affiliated with this business, and have not been offered any incentive or payment from the business to write this review
No problems with this site, it is vey manageable and easy to use, i will use it for sure in the future
Thank you team for giving trade assurance, Without you we cant make it, ill give you further order through alibaba only, Once again thank you for your service.
Good communication and delivery... nice on time and good quality. And thinking about the way for transport.
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

