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Alibaba Reviews Summary
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Great connections for manufacturing and ordering product. Easy to work with and deal with the co I have found.
Will buy again this was a very nice experience buying using Alibaba and trade assurance. I will definitely buy again soon and will buy different products as well
I ordered a play fence through alibaba.com. The process went smoothly and I received the order in a timely manner.
Happy with my articles.
The ones I asked for is what I got
In good weather.
Excellent provider.
Thank you
Don't know why I haven't used Alibaba.com before. I ordered a couple of led quantum boards from Kingbrite. The whole process was quite easy and I received a great product just as described and it cost almost half as much as ordering from anywhere else.
A platform that offers piece of mind behind ordering from China. They stand behind every purchase you make and care that you stay satisfied. Great process.
Alibaba service is very well organized. Intuitive actions. Support at all stages of the purchase of goods. Availability of a guarantee against loss of money. One wish is to promptly remind the buyer of the end of the purchase protection period.
Experience has been nice. Stay on the site even if asked to go off. Make sure that the product that you are paying for is the product you ordered.
Trade assurance is a real plus. No negative comments.
Goods arrived fast and are good.
Automatic mails work fine.
Very please with tthe service I received from the supplier. Great communication, fast shipping and great quality. I will will be buying from them again in the future.
I will always buy on alibaba, good suplliers, good communication, timely shipping, everything was just perfect. You guys are doing a great job
Satisfied. My first time order was with a trade assurance and verified company.
Everything came in nicely packed they told me 7days came in 10 days but im just glad I didn't get robbed for my money and product is how its described.
Thank you
Basically, I felt secured with my purchasing through the trade assurance. There was only one company, whom I dealt to do a prototype of my shoe designs that I wanted produced in China, but they failed to do the exact designs I gave them to do. They modified my design and two pairs among the 5 prototypes I asked them to do, they sent me with both right foot of the shoes. That's very disappointing and unprofessional. Whilst I have paid them what we agreed as fees for my shoe prototypes.
Goods Webs and easy buy
Supplier is friendly then easily communication with helpful
High respond with their goods
This was my first order from Alibaba. I was very happy with service and shipping. The products met my expectations.
I shocked at how fast the orders arrived. Great customer service and great people. They work very hard at handling things the way you want them to be done.
I order parts which came extremely quick, I was surprise but very please. The transaction was smooth without problems and the notification on shipping was great to.
He recibí el pedido, las pulseras huawei honor banda4, no coinciden exactamente con la descripciones, la temperatura de tiempo no aparece, no se ve la pantalla a plena luz al hacer deporte, no se ve nada, y muy pequeña la i formación. En pantalla el podómetro y el en lace por Bluetooth falla a enlanzar, he prodo con dos teléfonos honor 20 y honor 10 lite, fallan, el software del teléfono para instala la App de la pulsera falla, he echo pruebas con dos pulseras una roja y otra negra puesta cada una en una mano diferente una en la izquierda y otra en la derecha he echo actividades durante 4 hora seguidas durante 3 días, la batería sólo duran apenas un día cargada al máximo, y cada pulsera con distintos móviles marcar diferentes pasos y no son exactos, ni en km recorridos, la pulsera de silicona donde engancha para cerrar en la mucheca provocan rozaduras,, el monitor cardíaco marca diferentes pulsaciones en los diferente dispositivos puestos a la vez en ambas manos al igual que la presión arteria, ni L hora se puede ver a plena luz, siento decir que no estoy nada satisfecho con estos productos, he echo pruebas con otra persona haciendo el mismo recorrido con la misma App instalada en otro móvil con otra persona y no coinciden ni los km, son inservibles,
The purchase of the customized pill fobs went very well. Excellent product at a very good price. The entire interaction went very smoothly.
From the business
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members