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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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Bonne experience facile a la communication tres serviable mes commmentaires viens du fond de mon coeur
Everithing worked ok, but I received an email that said that the trade insurance was over before I received the product. I thought it is on untill I see the product, but it was not so.
In general, we talked to several suppliers but only one achieved the price, the trust was essential to make our first purchase, the seller was very clear and kind not only wanted to sell but also to express the experience in his company and in what he does
I like the way things are. It was my first experience, so in the beginning, I had my doubts but I look forward to doing it again.
As all usual transaction, very easy for working with Alibaba.com
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Order is wrong I requested Automatic got windup, ordered 4 brown one black strap got 4 black one brown
Not happy
They were easily to communicate.
Delivered Quality work as requirements 100%
No late or any misunderstanding.
A little bit confused with the menu and steps that I must do, but in the end I managed to find the products that I was looking for and to receive them.
Easy to communicate, honest and has been sending us excellent product ( Laser machine and Laser Fibers and others.), we re very happy with their service and we ll ordering from them for many years to come.
Alibaba's Trade Assurance is worthless!
It's up to YOU to make sure your supplier is good because Alibaba will do NOTHING!
9 out of 10 times, as long as you filter carefully, you'll wind up with amazing product and extremely lovely helpful sales agents. I am not rating the companies or the products, I am rating Alibaba.
I had a supplier (Shenzhen Shine Solar Co., Ltd.) who promised me everything before the payment, ensuring me that the product would be perfect. My company paid over $1k for product and shipping. Not a lot but still that's not the point.
The product was terrible and worthless. It is unacceptable and can not be used in our production.
I was very happy that I had Alibaba to back me up. I sent them all the evidence and proof of the lies and broken promises by Shenzhen Shine Solar Co., Ltd.
After review, Alibaba sent me an email saying that they could not make a decision and we needed to pay $500 to them for a technical assessment!
And Shenzhen Shine Solar Co., Ltd. refused to replace their defective solar panels even though they have a warranty on their website as well. Shenzhen Shine Solar Co., Ltd. are liars and Alibaba doesn't care.
To summarize:
Alibaba is a great resource
Most of their suppliers are great
Alibaba is terrible
Alibaba does not protect the buyer
Alibaba does not stand behind their Trade Assurance
Acceptable
Two packages: A very well packaged package. But the second package with
Broken items because the product was placed with total carelessness and the packaging extremely fragile.
Thank you for the excellent work, intuitive interface and prompt service. The whole Alibaba team my best wishes, success and prosperity.
Experience with this supplier was exemplary. I would recommend this supplier to anyone trying to buy their product.
It flew great and I crashed it a lot but it was just fine in the end. It was a durable and a strong drone I had a lot of fun flying it around outside, and I would recommend this to any one!
Buenos precios según vendedores, en general bien, comprar en su página.
Con algunos vendedores hay que regatear mucho, porque son sub vendedores, como tiene que tener veneficios, primero hay que estudiarlos, antes de hacerles los pedidos.
Cuando has aprendido a comprar en Alibaba, ya puedes comprar buenos articulos a buen precio.
For people who love to venture and try all sort of snack, please do try it.
Personally, I find the Cucumber and Tomato had a really strong taste of it, so for people who love strong flavor, you can try it, see if it to your liking. Personally, I prefer the Original, Spicy and BBQ. For the Yogurt biscuit, so far Pink is the best.
So far, so good. I haven't had to return anything, as the products have been as advertised. The translation to English isn't always clear, but the products pretty much speak for themselves. The sheer volume of products that are available is quite incredible, and the prices are all outstanding.
В целом все хорошо. Спасибо. Товар очень нужен, планирую еще купить небольшую партию.
Но слишком дорого стоит доставка. Хотел выбрать более затратный способ доставки, но не удалось это сделать.
Мне было не понятно как можно снизить цену доставки.
Сроки доставки не важны.
Seller is very easy to work with.
Keeps you up to date through the entire process.
Will order from this seller again.
I received some quality products at great prices. The service was excellent. I think the shipping costs can be worked on. They are pretty steep. The listing of products can be more accurate. Some products are listed way cheaper than what they really are. That would save time
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

