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Alibaba

4.0

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,333
value
1,312
shipping
1,306
returns
770
quality
1,285
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Instant Feedback

202 reviews

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Canada
1 review
0 helpful votes
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Tres satisfaite
August 25, 2019

Bonne experience facile a la communication tres serviable mes commmentaires viens du fond de mon coeur

Date of experience: August 25, 2019
Germany
1 review
0 helpful votes
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Good, but can be better
August 25, 2019

Everithing worked ok, but I received an email that said that the trade insurance was over before I received the product. I thought it is on untill I see the product, but it was not so.

Date of experience: August 25, 2019
Colombia
1 review
0 helpful votes
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Purchase of sports bands
August 25, 2019

In general, we talked to several suppliers but only one achieved the price, the trust was essential to make our first purchase, the seller was very clear and kind not only wanted to sell but also to express the experience in his company and in what he does

Date of experience: August 25, 2019
Peru
1 review
0 helpful votes
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Amazing!
August 25, 2019

I like the way things are. It was my first experience, so in the beginning, I had my doubts but I look forward to doing it again.

Date of experience: August 25, 2019
France
1 review
0 helpful votes
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DYNAMIC SPA WORK WITH ALIBABA.COM
August 25, 2019

As all usual transaction, very easy for working with Alibaba.com
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Date of experience: August 25, 2019
Canada
1 review
0 helpful votes
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Luxury wrist watches
August 25, 2019

Order is wrong I requested Automatic got windup, ordered 4 brown one black strap got 4 black one brown
Not happy

Date of experience: August 25, 2019
Oman
1 review
0 helpful votes
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Another Great Company
August 25, 2019

They were easily to communicate.
Delivered Quality work as requirements 100%
No late or any misunderstanding.

Date of experience: August 25, 2019
Romania
1 review
0 helpful votes
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Website interaction
August 25, 2019

A little bit confused with the menu and steps that I must do, but in the end I managed to find the products that I was looking for and to receive them.

Date of experience: August 25, 2019
AE
1 review
0 helpful votes
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Excellent supplier
August 25, 2019

Easy to communicate, honest and has been sending us excellent product ( Laser machine and Laser Fibers and others.), we re very happy with their service and we ll ordering from them for many years to come.

Date of experience: August 25, 2019
Israel
2 reviews
9 helpful votes
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Alibaba's Trade Assurance is worthless!
It's up to YOU to make sure your supplier is good because Alibaba will do NOTHING!

9 out of 10 times, as long as you filter carefully, you'll wind up with amazing product and extremely lovely helpful sales agents. I am not rating the companies or the products, I am rating Alibaba.

I had a supplier (Shenzhen Shine Solar Co., Ltd.) who promised me everything before the payment, ensuring me that the product would be perfect. My company paid over $1k for product and shipping. Not a lot but still that's not the point.

The product was terrible and worthless. It is unacceptable and can not be used in our production.

I was very happy that I had Alibaba to back me up. I sent them all the evidence and proof of the lies and broken promises by Shenzhen Shine Solar Co., Ltd.

After review, Alibaba sent me an email saying that they could not make a decision and we needed to pay $500 to them for a technical assessment!

And Shenzhen Shine Solar Co., Ltd. refused to replace their defective solar panels even though they have a warranty on their website as well. Shenzhen Shine Solar Co., Ltd. are liars and Alibaba doesn't care.

To summarize:
Alibaba is a great resource
Most of their suppliers are great
Alibaba is terrible
Alibaba does not protect the buyer
Alibaba does not stand behind their Trade Assurance

Date of experience: August 25, 2019
Ecuador
1 review
0 helpful votes
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Acceptable
August 25, 2019

Acceptable
Two packages: A very well packaged package. But the second package with
Broken items because the product was placed with total carelessness and the packaging extremely fragile.

Date of experience: August 24, 2019
Kazakhstan
1 review
0 helpful votes
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Acknowledgment Alibaba
August 25, 2019

Thank you for the excellent work, intuitive interface and prompt service. The whole Alibaba team my best wishes, success and prosperity.

Date of experience: August 24, 2019
California
1 review
0 helpful votes
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#Amazing Experience
August 25, 2019

Experience with this supplier was exemplary. I would recommend this supplier to anyone trying to buy their product.

Date of experience: August 24, 2019
Minnesota
1 review
0 helpful votes
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It flew great and I crashed it a lot but it was just fine in the end. It was a durable and a strong drone I had a lot of fun flying it around outside, and I would recommend this to any one!

Date of experience: August 24, 2019
Spain
1 review
0 helpful votes
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Chalecos antibalas.
August 24, 2019

Buenos precios según vendedores, en general bien, comprar en su página.
Con algunos vendedores hay que regatear mucho, porque son sub vendedores, como tiene que tener veneficios, primero hay que estudiarlos, antes de hacerles los pedidos.
Cuando has aprendido a comprar en Alibaba, ya puedes comprar buenos articulos a buen precio.

Date of experience: August 24, 2019
Singapore
1 review
0 helpful votes
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Snack Review
August 24, 2019

For people who love to venture and try all sort of snack, please do try it.
Personally, I find the Cucumber and Tomato had a really strong taste of it, so for people who love strong flavor, you can try it, see if it to your liking. Personally, I prefer the Original, Spicy and BBQ. For the Yogurt biscuit, so far Pink is the best.

Date of experience: August 24, 2019
California
1 review
0 helpful votes
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I like Alibaba. Com
August 24, 2019

So far, so good. I haven't had to return anything, as the products have been as advertised. The translation to English isn't always clear, but the products pretty much speak for themselves. The sheer volume of products that are available is quite incredible, and the prices are all outstanding.

Date of experience: August 24, 2019
RU
1 review
0 helpful votes
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В целом все хорошо. Спасибо. Товар очень нужен, планирую еще купить небольшую партию.
Но слишком дорого стоит доставка. Хотел выбрать более затратный способ доставки, но не удалось это сделать.
Мне было не понятно как можно снизить цену доставки.
Сроки доставки не важны.

Date of experience: August 24, 2019
Minnesota
1 review
0 helpful votes
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Great Sweat Belts
August 24, 2019

Seller is very easy to work with.
Keeps you up to date through the entire process.
Will order from this seller again.

Date of experience: August 24, 2019
Georgia
1 review
0 helpful votes
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I received some quality products at great prices. The service was excellent. I think the shipping costs can be worked on. They are pretty steep. The listing of products can be more accurate. Some products are listed way cheaper than what they really are. That would save time

Date of experience: August 24, 2019

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
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