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Alibaba

4.0

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,331
value
1,311
shipping
1,304
returns
769
quality
1,284
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Instant Feedback

202 reviews

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Canada
1 review
0 helpful votes
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Easy to reach and find all I need, the suppliers are trust-able and supportive, the delivery comes on time.

Date of experience: June 14, 2022
Michigan
1 review
0 helpful votes
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Hui Yun li From Guangzhou Liansheng Trading Co. Was very professional & easy to deal with. & went out of her way to help save $$$$ & keep good customer relations. I would recommend her to anyone in business. Also very friendly with good English. She did her research well And all buisness transactions went well

Date of experience: June 13, 2022
Mali
1 review
0 helpful votes
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The product is very good and any discrepancy between technical description and the product functionning.

Date of experience: June 13, 2022
Viet Nam
1 review
0 helpful votes
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Alibaba is a mess, yea REALLY
June 12, 2022

This site could be a goldmine, but it is a HUGE struggle to maneuver it, as it is SO BROKEN in so MANY WAYS... And everything advertised on Alibaba is more or less fake. Fake information, fake prices, Fake promotions, Fake reviews, etc, etc, etc, etc, And now Alibaba them self are faking the information about if supplier is a trading company or manufacturing company... So Alibaba's OWN mind set is FAKE IT OR IT VILL NOT SELL... So sad as this website could be a goldmine if done correctly. Aliexpress is managed MUCH better, even though more and more fake companies are popping up there too now... I spend 500-1000 hours every year on Alibaba, and it is SO FRUSTRATING navigate through all broken functionally...

Date of experience: June 11, 2022
Indonesia
1 review
0 helpful votes
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Enjoyable shopping
June 11, 2022

Nice and anjoyable shopping experience... comparabel and easy to competee for the reasonable price during finding the most Thrusted agent.

Date of experience: June 10, 2022
Pennsylvania
1 review
0 helpful votes
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The best!
June 12, 2022

Sisley has helped me every step of the way. Took the time out to fully understand my vision/ design. I've been in this field for 5 years now and Sisley is the best person i have worked with thus far. I absolutely cant wait to work with her and this company again for my future projects. This will be my go to manufacturer whenever I need a bulk order. Fast shipment and great communication! Thank you for everything.

Date of experience: June 10, 2022
South Africa
1 review
1 helpful vote
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Scammer site
June 9, 2022

I will never recommend anyone use this website unless you want your money scammed. I have never received my package its been more than three months and the tracking number I was given doesn't exist. I tried escalating to their customer line but they protect their own, apparently they can't refund me my money back because supplier claims he shipped the package but how when it can't be tracked online? Don't buy from this site

Date of experience: June 9, 2022
West Virginia
2 reviews
0 helpful votes
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Easy to order f
June 9, 2022

Very easy to order from and the sales reps, Louisa Chen was very knowledgeable. Would definitely order again. Very professional.

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+3
Date of experience: June 8, 2022
Romania
1 review
1 helpful vote
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Faucet
June 9, 2022

Very good quality product. Good price, value rating. Everything was fine with the product, delivery and service.
Thank you for the sevice.

Date of experience: June 8, 2022
RU
1 review
1 helpful vote
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Удобный интерфейс. Встроенный переводчик очень экономит время для общения с продавцами. Удобная поисковая система. Всем рекомендую данный ресурс для работы.

Date of experience: June 7, 2022
Texas
1 review
0 helpful votes
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These came in exactly how I imagined. The seller was easy to communicate and most of all none of the glasses were damaged. Can't wait to put in another order. Thank you from Texas.

Date of experience: June 6, 2022
El Salvador
1 review
0 helpful votes
Follow Isai M.
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Estaba buscando fabricantes de Asia de insumos para mi empresa que esta ubicada en América Central, y por medio de Alibaba, me fue posible encontrar diferentes proveedores donde previa evaluación contacte a algunos para poder comprarles, los pagos los realice por este medio, ya que me dio la confianza para poder hacer los pagos. Estoy muy satisfecho con los servicios que brinda Alibaba

Date of experience: June 6, 2022
California
1 review
0 helpful votes
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I love how fast, easy and painless this process was. I received my pens really fast. I already made my money back in just 4 days of arrival. Highly recommend.

Date of experience: June 6, 2022
Colorado
1 review
0 helpful votes
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The bike arrived on time. Some issues at the USA warehouse but Tommy was quick to handle it so I could get the bikes released. I would buy them again BUT this time with bigger batteries.

Date of experience: June 4, 2022
NL
1 review
1 helpful vote
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I ordered a product and paid VAT on order. Shipper created wrong documentation. And I had to pay tax and charges again on product arrival in my country. I asked for refund of this, but got no sensible response from Alibaba, while this was clearly a fault on senders end.
I spent a lot of time in chats and replying to emails, but they don't seem to understand the difference between DHL and Fedex processes and documentation. Never agian!

Date of experience: June 4, 2022
Missouri
1 review
0 helpful votes
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Owner
February 5, 2023

Have good success with all suppliers, delt with Alibaba for several years, products have been shipped on time

Date of experience: June 3, 2022
Viet Nam
1 review
0 helpful votes
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Great fabric, will consider to buy in future with this supplier. Delivery quick and strong communication.

Date of experience: May 31, 2022
GB
1 review
0 helpful votes
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Great platform for B2B
June 1, 2022

I have used alibaba for over 4 years now and couldn't recommend it enough. I highly recommend it to every Ecommerce seller or wholesaler.

Date of experience: May 31, 2022
Florida
1 review
0 helpful votes
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This site its not worth it no more even you gat proof they don't care you will lose your money so think it twice before do business with this people I will put all my evidences out there for people not to fall for this page, worst business ever they just want your money. Really disappointed with alibaba its was good not no more they just want its money Becareful people.

I provide prove and still denied me this its enough USA size are not over sizes, how its possible we go to regular store and buy there clothes and are the right size, this its crazy how we go to ours stores and the size are plus size like this people say just cause they don't want to give your money back scamming people with wrong items like this ones THE SHIRTS DONT FIT MY CUSTOMERS AT ALL and I'm loosing big money on this one shame on them. T-shirt under are USA and on top shirt china size. BIG DIFERENCE.

Date of experience: May 30, 2022
India
1 review
0 helpful votes
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I had ordered LED lights through Alibaba and availed their Trade Assurance service.

The supplier sent me lights with much lower specifications.

Despite my complaint with Alibaba, they refused to give a refund or get the material exchanged.

Date of experience: May 29, 2022

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
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