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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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Easy to reach and find all I need, the suppliers are trust-able and supportive, the delivery comes on time.
Hui Yun li From Guangzhou Liansheng Trading Co. Was very professional & easy to deal with. & went out of her way to help save $$$$ & keep good customer relations. I would recommend her to anyone in business. Also very friendly with good English. She did her research well And all buisness transactions went well
The product is very good and any discrepancy between technical description and the product functionning.
This site could be a goldmine, but it is a HUGE struggle to maneuver it, as it is SO BROKEN in so MANY WAYS... And everything advertised on Alibaba is more or less fake. Fake information, fake prices, Fake promotions, Fake reviews, etc, etc, etc, etc, And now Alibaba them self are faking the information about if supplier is a trading company or manufacturing company... So Alibaba's OWN mind set is FAKE IT OR IT VILL NOT SELL... So sad as this website could be a goldmine if done correctly. Aliexpress is managed MUCH better, even though more and more fake companies are popping up there too now... I spend 500-1000 hours every year on Alibaba, and it is SO FRUSTRATING navigate through all broken functionally...
Nice and anjoyable shopping experience... comparabel and easy to competee for the reasonable price during finding the most Thrusted agent.
Sisley has helped me every step of the way. Took the time out to fully understand my vision/ design. I've been in this field for 5 years now and Sisley is the best person i have worked with thus far. I absolutely cant wait to work with her and this company again for my future projects. This will be my go to manufacturer whenever I need a bulk order. Fast shipment and great communication! Thank you for everything.
I will never recommend anyone use this website unless you want your money scammed. I have never received my package its been more than three months and the tracking number I was given doesn't exist. I tried escalating to their customer line but they protect their own, apparently they can't refund me my money back because supplier claims he shipped the package but how when it can't be tracked online? Don't buy from this site
Very easy to order from and the sales reps, Louisa Chen was very knowledgeable. Would definitely order again. Very professional.
Удобный интерфейс. Встроенный переводчик очень экономит время для общения с продавцами. Удобная поисковая система. Всем рекомендую данный ресурс для работы.
These came in exactly how I imagined. The seller was easy to communicate and most of all none of the glasses were damaged. Can't wait to put in another order. Thank you from Texas.
Estaba buscando fabricantes de Asia de insumos para mi empresa que esta ubicada en América Central, y por medio de Alibaba, me fue posible encontrar diferentes proveedores donde previa evaluación contacte a algunos para poder comprarles, los pagos los realice por este medio, ya que me dio la confianza para poder hacer los pagos. Estoy muy satisfecho con los servicios que brinda Alibaba
The bike arrived on time. Some issues at the USA warehouse but Tommy was quick to handle it so I could get the bikes released. I would buy them again BUT this time with bigger batteries.
I ordered a product and paid VAT on order. Shipper created wrong documentation. And I had to pay tax and charges again on product arrival in my country. I asked for refund of this, but got no sensible response from Alibaba, while this was clearly a fault on senders end.
I spent a lot of time in chats and replying to emails, but they don't seem to understand the difference between DHL and Fedex processes and documentation. Never agian!
Great fabric, will consider to buy in future with this supplier. Delivery quick and strong communication.
I have used alibaba for over 4 years now and couldn't recommend it enough. I highly recommend it to every Ecommerce seller or wholesaler.
This site its not worth it no more even you gat proof they don't care you will lose your money so think it twice before do business with this people I will put all my evidences out there for people not to fall for this page, worst business ever they just want your money. Really disappointed with alibaba its was good not no more they just want its money Becareful people.
I provide prove and still denied me this its enough USA size are not over sizes, how its possible we go to regular store and buy there clothes and are the right size, this its crazy how we go to ours stores and the size are plus size like this people say just cause they don't want to give your money back scamming people with wrong items like this ones THE SHIRTS DONT FIT MY CUSTOMERS AT ALL and I'm loosing big money on this one shame on them. T-shirt under are USA and on top shirt china size. BIG DIFERENCE.
I had ordered LED lights through Alibaba and availed their Trade Assurance service.
The supplier sent me lights with much lower specifications.
Despite my complaint with Alibaba, they refused to give a refund or get the material exchanged.
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

