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Alibaba

3.5

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,331
value
1,311
shipping
1,304
returns
769
quality
1,284
This company does not typically respond to reviews

Instant Feedback

202 reviews

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Peru
1 review
0 helpful votes
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Modelos para enseñar a colocar implantes dentales. Existen distintos modelos con coronas individuales, puentes dentales y prótesis total.

Date of experience: July 1, 2022
Illinois
1 review
0 helpful votes
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Best product!
June 30, 2022

I love all they products! Great customer service. I highly recommend this vendor quick responses and fast shipping!

Date of experience: June 29, 2022
Colombia
1 review
0 helpful votes
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Grateful
June 30, 2022

I am amazed with the answer time. Eleven days from the quotation to my office, it was to fast for me. I started repairing my machine as soon as it got at my office. Sincerly I thoght It will take more than 25 days.
Thank you Duke, thank you Shandong Aobo Bearing Co Ltd.

Date of experience: June 29, 2022
Spain
1 review
0 helpful votes
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Excellent service and communication
August 18, 2022

Cannot fault anything about this company or the product. I ordered bespoke tracksuit jacket, full sublimation, and they are breathtaking!

Date of experience: June 27, 2022
GB
1 review
0 helpful votes
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USB sticks
June 27, 2022

I use this supplier for all my personalised USB sticks. Always friendly, always helpful, even though the time difference means its their night time sometimes, My last order arrived within a couple of days!

Date of experience: June 27, 2022
Sweden
1 review
0 helpful votes
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Thanx
June 27, 2022

It was easy and uncomplicated but still professional to find the right goods and contact suppliers all the way to China

Date of experience: June 27, 2022
Saudi Arabia
1 review
0 helpful votes
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Quality products
June 27, 2022

Quality products and good customer service. On time delivery of shipment. Customer support updates you all the time with the order status and helps you with any payment trouble.

Date of experience: June 26, 2022
TT
1 review
0 helpful votes
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Great Service
July 2, 2022

The Agent Is Very Informative and Helpful. Great Help With Products and Communication Between Suppliers and Agent.

Date of experience: June 25, 2022
Spain
1 review
0 helpful votes
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I definitely use Alibaba because i get just what i want in terms of quality and price and customization.

Date of experience: June 24, 2022
Texas
1 review
1 helpful vote
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Great company
June 24, 2022

The best and the safest way to buy goods directly from China is Alibaba.com. The buyers protection is unmatched and the product quality, payment safety, and on time shipping is guaranteed.

Date of experience: June 23, 2022
India
1 review
0 helpful votes
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Fraud
June 23, 2022

I have ordered for 2 pants from Alibaba.It is almost 20 days my order is not delivered yet. When iam trying to ask about my order they are least bothered to respond me. After 2 days of conversation i see it is showing my order is delivered on the app. When iam trying to contact them none of them is responding. They have took my money and did not delivered my order they have cheated me.

+6
Date of experience: June 23, 2022
Wisconsin
1 review
0 helpful votes
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Alibaba is where creators' dreams come true
June 24, 2022

I always thought I needed to be a giant corporation or rich to create custom merchandise of my own original designs of things I do not have the equipment for, in order to higher a manufacturer that is trusted, good to their workers, and reliable in quality, (like pins, acrylic keychains, plushies etc.) and Alibaba proved me wrong. The site puts reliable companies at the top of search results, companies that have been around for years with good standing and professionalism and outsourcing that you can trust, and treat their workers well with hours of operation, holidays off, etc. And you can read up on each company's personal page, look at reviews, see their years of experience and so on to do your research so you can find a company that suits your needs and views. I love this site. Thanks to Alibaba I as a small independent artist can outsource to many different company's and speak to them directly without the need of a middle man, and without needing to be the CEO of Walmart or Amazon in order to afford production of merch. It is amazing.

Sometimes people are afraid their stuff will be stolen, hire an unethical sweat shop, or receive cheep garbage in quality because of the false stigmas Americans have of "China", this is not true! I've received nothing but good quality, trust and can even write out contracts if you're worried about theft, you can trust these companies, and with their hours of operation, holidays off, and benefits, I know they are treated right. This is NOT cheap sweat shop bootleg junk! Infact I have received better service and quality from my manufacturers on Alibaba, than all the times I've tried American manufacturers before switching to my companies in Alibaba! These factories aren't located in poor villages being taken advantage of, these are legit companies with real equipment and they take the honor of their product and workmanship very seriously, as not to dishonor themselves and their clients which is a big deal in China. Don't believe horrible stigmas that were planted from the 50s! Do your research before choosing a company, and you will be amazed!

Date of experience: June 22, 2022
Pennsylvania
1 review
0 helpful votes
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I spent over $2000, 00, and buy this FoodArt Printer from Alibaba on February 27,2022. The company name is Sinojoinsun from Wuhan. The same day I took it out of the box it was giving problem. First the printer had green ink all over it, plus ink sack wouldn't work, it prints with streaks makes loud noises and the color was dull. I had a dispute with the company which I lost after almost two months of uploading videos and sending pictures. The printer now doesn't even print anything it just makes noises and moves forward and back with no picture. I have finished the ink doing head cleaning and bought another set. This is not a legitimate business at all they rip me off knowing full well this company does not have a factory, They send me an old junk printer they refurbished. Alibaba knows what these people are doing and allow them to sell us metals, that's what I got. I have a big chunk of metal sitting on a table for over $2000, and it does nothing but make noises. The US should be doing more to help consumer. I worked hard for my money and they basically stole it. As you can see in the video I did on June 21,2022 from this site recording it just isn't working. I am so frustrated and sadden. Please do not waste your money they are deceptive. The Trade assurance is a joke. If I got something out of box that is not functioning I should have gotten a refund or exchange. It shouldn't be I lost the case because the seller said it was on fast speed. What? This is ridiculous. Does this printer looks like it's on a fast speed? If I could give zero I would. Everything zero.

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Date of experience: June 21, 2022
Canada
1 review
0 helpful votes
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Very Good product
June 27, 2022

The product it excellent, i'm very happy with it and the shipping it very fast. I recommend this product to everyone.

Date of experience: June 21, 2022
Panama
1 review
0 helpful votes
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Ali Baba experience
June 23, 2022

We received fast responds and excellent products references (photo, shipping and handling quotes).
The personal is very proffesional.
Regards,

Date of experience: June 21, 2022
Hawaii
4 reviews
16 helpful votes
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Alibaba represents any vendor with no credibility checks, background assessment or the like. They are an Amazon wannabe without the credibility or morals.
One of their vendors scammed us on a total lie about the product (flower baskets) being sold through Alibaba.
Upon contacting Alibaba we learned the refund and complaint process is intentionally complicated to discourage using the site.
Alibaba is just another China based liar.

Date of experience: June 20, 2022
Louisiana
1 review
1 helpful vote
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THIEVES
June 19, 2022

THE COMPANY IN ASIA STOLE MY MONEY ($152.00), NEVER SENT MY PRODUCTS AND BLAMED IT ON ME. NEVER ORDER FROM ASIA HOUNGZHOU, SOURCING...- SIMON CHEN. SENT ALIBABA THE PROOF AND THEY COULD DO NOTHING GOOD REVIEWS ARE PAID FOR. DONT BELIEVE OR TRUST THEM

Date of experience: June 18, 2022
Estonia
1 review
1 helpful vote
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I highly recommend.
June 18, 2022

This is my third order. All fast and correct. If there is a defect in the product, a solution will be found quickly.

Date of experience: June 17, 2022
Guatemala
1 review
0 helpful votes
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PRODUCTO EN BUEN ESTADO
October 31, 2022

He recibido mi producto y viene en buenas condiciones. He probado su funcionamiento y está todo bien.
Gracias por cumplir con lo prometido.

Date of experience: June 16, 2022
Philippines
1 review
1 helpful vote
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I got a good price. The shipment arrived earlier than I expected. The product works very good. I'm a very happy and satisfied customer. Thank you guys...

Date of experience: June 15, 2022

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
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