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Alibaba

3.5

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,332
value
1,311
shipping
1,305
returns
769
quality
1,284
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Instant Feedback

202 reviews

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New Caledonia
1 review
0 helpful votes
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Very Good site
August 29, 2019

Each time i've ordered on Alibaba.com, all went well and smoothly. Very friendly suppliers here! Do recommend!

Date of experience: August 29, 2019
Australia
1 review
0 helpful votes
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Excellent service and easy process
August 29, 2019

Fast, easy, friendly and professional service. I would recommend to all and hope to do business again.

Date of experience: August 29, 2019
TW
1 review
0 helpful votes
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Everything is perfect.
August 29, 2019

This B2B system is perfect and reliable. I can find product I want. Product introduction and photos are very helpful for me to understand. I highly recommand Alibaba.

Date of experience: August 29, 2019
Canada
1 review
0 helpful votes
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So far i am happy with ALIBABA, the only problem is the package should be arranged in the box properly

Date of experience: August 29, 2019
Florida
1 review
0 helpful votes
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GREAT SERVICE
August 29, 2019

Supplier did not meet my Satisfaction, but Alibaba took all evidence in consideration, and though supplier did not want to help! Alibaba paid out of their own pockets to account for the Suppliers Ill Behavior and Business ethic!

Date of experience: August 29, 2019
Hawaii
1 review
0 helpful votes
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Thank you very much
August 29, 2019

The product is very high quality and fast shipping. Thank you very much!

Date of experience: August 29, 2019
NL
1 review
0 helpful votes
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Very satisfying
August 29, 2019

Quick, easy to order, easy to pay from Europe. The company delivered quick and the quality is excellent!

Date of experience: August 29, 2019
Pennsylvania
1 review
0 helpful votes
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Very pleased with our first order.
August 29, 2019

This was our first order placed with Alibaba. We were very pleased with the order itself. Everything went very smoothly. My only recommendation for Alibaba is to make the app easier to navigate. It gets very confusing. It is confusing knowing how to contact people directly. There are too many people soliciting you from other companies.

Date of experience: August 29, 2019
Virginia
1 review
0 helpful votes
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Great service & options
August 29, 2019

Service is great. A lot of options to choose from and suppliers will work with you to give you exactly what you need. Great experience as always

Date of experience: August 29, 2019
Canada
1 review
0 helpful votes
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Easy and safe
August 29, 2019

Julie from the company helped me through everything and the product was as described. It was a pleasure to work with this company.

Date of experience: August 29, 2019
GB
1 review
0 helpful votes
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First time buyer
August 29, 2019

I received excellent customer service on my first purchase. I will have no reservations second time round.

Date of experience: August 29, 2019
Italy
1 review
0 helpful votes
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Meccanismi orologi
August 29, 2019

Everything perfect, fast and accurate shipping, very professional seller, contact with fast and comprehensive answers.

Date of experience: August 29, 2019
Arizona
1 review
0 helpful votes
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So far it has been great
August 29, 2019

So far it has been great the chat could use some working on. I wish that when you were chatting you could minimize the order window on the right hand side of the screen

Date of experience: August 29, 2019
Mexico
1 review
0 helpful votes
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Excellent service
August 29, 2019

Totally recommended, very satisfied, many purchase options and serious companies, a place to find, suppliers and interesting products

Date of experience: August 29, 2019
France
1 review
0 helpful votes
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PERFECT
August 29, 2019

GREAT EXPERIENCE.
The goods are great! And Tracy was a verry profesional person!
The delivery was quick. The print are perfect.

Date of experience: August 29, 2019
Maine
1 review
0 helpful votes
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Easy to work with
August 29, 2019

Quick and easy transactions! Would like to build a business relationship with this company! There were no difficulties with our purchase. Products was exactly what we needed. Good, Competitive Pricing!

Date of experience: August 29, 2019
Thailand
1 review
0 helpful votes
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Impressive service from alibaba
August 29, 2019

I'm not good at languages but I can buy products from alibaba and be confident in trade assurance. I'm impressed both Suppliers and service team -v 'alibaba

Date of experience: August 29, 2019
Canada
1 review
0 helpful votes
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Great prices
August 29, 2019

Easy to use, easy to find products, most suppliers have practical English for communications. I have purchased products though Alibaba and Ali-express for the past several years and have had no problems.

Steve

Date of experience: August 29, 2019
Texas
1 review
0 helpful votes
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Alibaba trade assurance
August 29, 2019

I am glad that Alibaba offers this service. This allowed me to work with the company to resolve some issues.

The product needs some work to be marketable but the people did try to resolve the problems.

Date of experience: August 29, 2019
Spain
1 review
0 helpful votes
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BEST electronic commerce
August 29, 2019

Great web platform, with so much information about the products and companies. I would improve the item finder

Date of experience: August 29, 2019

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
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