Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Each time i've ordered on Alibaba.com, all went well and smoothly. Very friendly suppliers here! Do recommend!
Fast, easy, friendly and professional service. I would recommend to all and hope to do business again.
This B2B system is perfect and reliable. I can find product I want. Product introduction and photos are very helpful for me to understand. I highly recommand Alibaba.
So far i am happy with ALIBABA, the only problem is the package should be arranged in the box properly
Supplier did not meet my Satisfaction, but Alibaba took all evidence in consideration, and though supplier did not want to help! Alibaba paid out of their own pockets to account for the Suppliers Ill Behavior and Business ethic!
The product is very high quality and fast shipping. Thank you very much!
Quick, easy to order, easy to pay from Europe. The company delivered quick and the quality is excellent!
This was our first order placed with Alibaba. We were very pleased with the order itself. Everything went very smoothly. My only recommendation for Alibaba is to make the app easier to navigate. It gets very confusing. It is confusing knowing how to contact people directly. There are too many people soliciting you from other companies.
Service is great. A lot of options to choose from and suppliers will work with you to give you exactly what you need. Great experience as always
Julie from the company helped me through everything and the product was as described. It was a pleasure to work with this company.
I received excellent customer service on my first purchase. I will have no reservations second time round.
Everything perfect, fast and accurate shipping, very professional seller, contact with fast and comprehensive answers.
So far it has been great the chat could use some working on. I wish that when you were chatting you could minimize the order window on the right hand side of the screen
Totally recommended, very satisfied, many purchase options and serious companies, a place to find, suppliers and interesting products
GREAT EXPERIENCE.
The goods are great! And Tracy was a verry profesional person!
The delivery was quick. The print are perfect.
Quick and easy transactions! Would like to build a business relationship with this company! There were no difficulties with our purchase. Products was exactly what we needed. Good, Competitive Pricing!
I'm not good at languages but I can buy products from alibaba and be confident in trade assurance. I'm impressed both Suppliers and service team -v 'alibaba
Easy to use, easy to find products, most suppliers have practical English for communications. I have purchased products though Alibaba and Ali-express for the past several years and have had no problems.
Steve
I am glad that Alibaba offers this service. This allowed me to work with the company to resolve some issues.
The product needs some work to be marketable but the people did try to resolve the problems.
Great web platform, with so much information about the products and companies. I would improve the item finder
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

