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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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Zeer prettige ervaring om op deze manier aankopen te doen, erg duidelijke en fijne manier van communiceren met verkopers.
I am very pleased to have this application there are very good things at great price
I hope to continue shopping whith you
Poco compromiso con los clientes, ademas de ser una plataforma virtual y todas sus complicaciones los vendedores tienen que tratar de hacer las cosas lo mas facil posible al cliente lo cual en mi caso no se dio.
Lamentable
Things have changed lately in the transactions with China. We used to look for cheap products although delivery times and quality were usually low-profile. Nowadays, quality control and logistics are comparable to any world-wide supplier
Excellent quality product, above and beyond customer service. Very pleased with every thing. Will be ordering again
Thank I for being the safe party in between, very professional. Feeling safe buying and paying through your company, hopefully the quality of the product is remaining the same as the first order
It was a nice and fantastic experience that I had with this website. I Strongly recommend using alibaba to order the product that you need. I think it is safe and works very well.
We have had a very good experience and will use the service again - they are very good at communicating and always deliver a quality product on time.
I have bought one container from the supplier, and i received my machines, the supplier teach me how to use the machine, they are very friendly and helpful, very reliable supplier.
Very accommodating and item was delivered in a timely manner. Received item was based on the agreed specs.
Seller Is amazing response so fast and send very very fast, package It's ok the product are not damaged It's so beautiful
Very happy shopper, great choice of suppliers. Quick response, language is no problem here! Its a Great safe, secure way to source many companies.
Last week I ordered some samples within 7 days it was on my doorstep!
So far so good! Product is working as expected.
The sales person was very helpful. The product was delivered very quickly.
Alibaba has a bad reputation but this vendor was very good. I recommend them highly! Hector from USA
Love you, Jack. But... sometimes it ain't easy navigating around this platform. You already know that...
Smooth transactions, no trouble, everything arrived as expected. Very easy to use. Payment was easy and fees not too expensive.
Its easy to use and great for Amazon sellers. Some of the supplier are not good with the product quality but some how Alibaba take care of it. My Payments is safe when I use Alibaba Trade Assurance payment system.
Thank you so much for great great service.
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

