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Alibaba

4.0

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,333
value
1,312
shipping
1,306
returns
770
quality
1,285
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Instant Feedback

202 reviews

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GB
1 review
0 helpful votes
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Aankopen gedaan via alibaba
August 29, 2019

Zeer prettige ervaring om op deze manier aankopen te doen, erg duidelijke en fijne manier van communiceren met verkopers.

Date of experience: August 29, 2019
Mexico
1 review
0 helpful votes
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Great very good application
August 29, 2019

I am very pleased to have this application there are very good things at great price
I hope to continue shopping whith you

Date of experience: August 29, 2019
Chile
1 review
0 helpful votes
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Poco profesionalismo
August 29, 2019

Poco compromiso con los clientes, ademas de ser una plataforma virtual y todas sus complicaciones los vendedores tienen que tratar de hacer las cosas lo mas facil posible al cliente lo cual en mi caso no se dio.
Lamentable

Date of experience: August 29, 2019
Spain
1 review
0 helpful votes
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The real global trade
August 29, 2019

Things have changed lately in the transactions with China. We used to look for cheap products although delivery times and quality were usually low-profile. Nowadays, quality control and logistics are comparable to any world-wide supplier

Date of experience: August 29, 2019
Brazil
1 review
0 helpful votes
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100%
August 29, 2019

Ótima compra, superou menhas expectativa e chegou antes do prazo produto muito bom recomendo o site e esta loja

Date of experience: August 29, 2019
Australia
1 review
0 helpful votes
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Outstanding
August 29, 2019

Excellent quality product, above and beyond customer service. Very pleased with every thing. Will be ordering again

Date of experience: August 29, 2019
Canada
1 review
0 helpful votes
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You earn my trusted
August 29, 2019

Thank I for being the safe party in between, very professional. Feeling safe buying and paying through your company, hopefully the quality of the product is remaining the same as the first order

Date of experience: August 29, 2019
Germany
1 review
0 helpful votes
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Thank
August 29, 2019

Articles as described, uncomplicated and run without problems. Very fast (within 8 days). Thanks a lot!

Date of experience: August 29, 2019
Australia
1 review
0 helpful votes
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Trading through alibaba
August 29, 2019

It was a nice and fantastic experience that I had with this website. I Strongly recommend using alibaba to order the product that you need. I think it is safe and works very well.

Date of experience: August 29, 2019
New Zealand
1 review
0 helpful votes
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We have had a very good experience and will use the service again - they are very good at communicating and always deliver a quality product on time.

Date of experience: August 29, 2019
Oregon
1 review
0 helpful votes
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Very reliable supplier
August 29, 2019

I have bought one container from the supplier, and i received my machines, the supplier teach me how to use the machine, they are very friendly and helpful, very reliable supplier.

Date of experience: August 29, 2019
Reunion
1 review
0 helpful votes
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Parfait
August 29, 2019

Tout a été parfait, cette commande c'est parfaitement passer et les articles correspondent à mes attentes.

Date of experience: August 28, 2019
Philippines
1 review
0 helpful votes
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Swift 2009 Bumper bracket
August 29, 2019

Very accommodating and item was delivered in a timely manner. Received item was based on the agreed specs.

Date of experience: August 28, 2019
Mexico
1 review
0 helpful votes
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Cosplay Wigs
August 29, 2019

Seller Is amazing response so fast and send very very fast, package It's ok the product are not damaged It's so beautiful

Date of experience: August 28, 2019
Australia
1 review
0 helpful votes
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Very happy shopper, great choice of suppliers. Quick response, language is no problem here! Its a Great safe, secure way to source many companies.
Last week I ordered some samples within 7 days it was on my doorstep!

Date of experience: August 28, 2019
Texas
1 review
0 helpful votes
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Sparkles on time
August 29, 2019

So far so good! Product is working as expected.
The sales person was very helpful. The product was delivered very quickly.
Alibaba has a bad reputation but this vendor was very good. I recommend them highly! Hector from USA

Date of experience: August 28, 2019
Guam
1 review
0 helpful votes
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Awesome
August 29, 2019

Fast service merchandise good customer service super awesome always keeping In contact with buyer. I surely will keep ordering with company

Date of experience: August 28, 2019
Texas
1 review
0 helpful votes
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Alibaba Experience
August 29, 2019

Love you, Jack. But... sometimes it ain't easy navigating around this platform. You already know that...

Date of experience: August 28, 2019
New Jersey
1 review
0 helpful votes
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Excellent customer service
August 29, 2019

Smooth transactions, no trouble, everything arrived as expected. Very easy to use. Payment was easy and fees not too expensive.

Date of experience: August 28, 2019
India
1 review
0 helpful votes
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Easy to Use and Protected..
August 29, 2019

Its easy to use and great for Amazon sellers. Some of the supplier are not good with the product quality but some how Alibaba take care of it. My Payments is safe when I use Alibaba Trade Assurance payment system.

Thank you so much for great great service.

Date of experience: August 28, 2019

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
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