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Alibaba Reviews Summary
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Alice is the best, she knows the product and very quick to respond to questions. Also shipping was fast.
I was able to find the product I wanted for the price I wanted.The seller was extremely polite and professional. I would recommend Alibaba to other businesses for office equipment parts.
I was very happy with the product and extremely happy with the customer service which was provided.
The customer service went above and beyond to get my ideas out of my head and onto my basketball jerseys.
Good supplier!
Perfect communication, quality and delivery!
The scarves designs are nice and the quality is good. My clients very satisfied with this order.
Easy buy and sell.
The service is real good. Reliable and safe to shop. This review is based on my own experience
They help me slove many things to meet Turkey custom issue, i am strongly recommend purchase on wdibetter shop by alibaba.
Nice system but should not have fee for credit card. I think the best way is to minimize fee as much as you can to make customer feel more comfortable
EXCELLENT SERVICE AND VERY PROMPT DELIVERY TIME. VERY EASY TO ORDER AND COMMUNICATE WIT AND KEPT UP TO DATE WITH DELIVERY PROGRESS
13 years of working with factories via the safety of Alibaba's platform. Still happy with the experience we receive and the option to turn to Alibaba if needed
These LED collars are lit, glow so beautiful and bright in the dark. Fits on my golden retriever well.
It is easy for us to find the right items, thank you Alibaba.We will place all our orders from Alibaba.
This is my first time experience by Alibaba app. It help me to find the real suppliers with real item. Thank
El proceso de compra fue muy amigable la persona que me contacto me guio paso a paso estoy seguro que seguiré usando Alibaba
Always a plessure to work with alibaba, is amazing how fast and secure they make the transsactions on the web.
The products are good, the shipments arrive on time, the customer service agents are very friendly and helpful.
The credibility and protection made me feel secure. Will continue use it to find good items with reasonable price here. Thanks again Ali baba!
Fast and accurate delivery. Consultation on products has also helped us work with professional and immediate responses.
Great quality of coins and pins. Very helpful with design and fixing problems in design very fast before finalizing. Ordered many different coins and pins and all of them are very good quality. Production is fairly quick and fast.
The shipping is very fast. Price is good.
It was my first purchase through alibaba i recomend it, i am from Peru and my goods arrived on time and in perfect conditions. Serious supplier, good service.
The product is of High quality, accurate, always on time, there wasn't a request that didn't get an immediate solution, outstanding service!
From the business
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members