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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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Alice is the best, she knows the product and very quick to respond to questions. Also shipping was fast.
I was able to find the product I wanted for the price I wanted.The seller was extremely polite and professional. I would recommend Alibaba to other businesses for office equipment parts.
I was very happy with the product and extremely happy with the customer service which was provided.
The customer service went above and beyond to get my ideas out of my head and onto my basketball jerseys.
Good supplier!
Perfect communication, quality and delivery!
The scarves designs are nice and the quality is good. My clients very satisfied with this order.
Easy buy and sell.
The service is real good. Reliable and safe to shop. This review is based on my own experience
They help me slove many things to meet Turkey custom issue, i am strongly recommend purchase on wdibetter shop by alibaba.
Nice system but should not have fee for credit card. I think the best way is to minimize fee as much as you can to make customer feel more comfortable
EXCELLENT SERVICE AND VERY PROMPT DELIVERY TIME. VERY EASY TO ORDER AND COMMUNICATE WIT AND KEPT UP TO DATE WITH DELIVERY PROGRESS
13 years of working with factories via the safety of Alibaba's platform. Still happy with the experience we receive and the option to turn to Alibaba if needed
These LED collars are lit, glow so beautiful and bright in the dark. Fits on my golden retriever well.
It is easy for us to find the right items, thank you Alibaba.We will place all our orders from Alibaba.
This is my first time experience by Alibaba app. It help me to find the real suppliers with real item. Thank
El proceso de compra fue muy amigable la persona que me contacto me guio paso a paso estoy seguro que seguiré usando Alibaba
Always a plessure to work with alibaba, is amazing how fast and secure they make the transsactions on the web.
The products are good, the shipments arrive on time, the customer service agents are very friendly and helpful.
The credibility and protection made me feel secure. Will continue use it to find good items with reasonable price here. Thanks again Ali baba!
Fast and accurate delivery. Consultation on products has also helped us work with professional and immediate responses.
Great quality of coins and pins. Very helpful with design and fixing problems in design very fast before finalizing. Ordered many different coins and pins and all of them are very good quality. Production is fairly quick and fast.
The shipping is very fast. Price is good.
It was my first purchase through alibaba i recomend it, i am from Peru and my goods arrived on time and in perfect conditions. Serious supplier, good service.
The product is of High quality, accurate, always on time, there wasn't a request that didn't get an immediate solution, outstanding service!
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

