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Alibaba Reviews Summary
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I like to get my products here and good thing you can customize your products how you want. Looking forward to working with them again.
GREAT AS DESCRIBED 100% HAPPY TRANSACTION BATTERIES WORKED AND DELIVERED FASTER THAN EXPECTED GREAT WORKING ORDER
Excellent, very good seller and product. Very fast send and very good quality.
I am very satisfactory.
Very easy to use alibaba, specially when you buy from a factory who offer trade assurance as you can get full refund for any problem with your order.
Also easy to communicate with the supplier and compare all products and get more offers from more suppliers.
Choix des entreprises. Variété des produits disponibles. Mise en relation rapide avec les entreprises. Suivi et réponses rapides.
Everything has been perfect, good quality, fast, very kind and professional. I will work again in the future with you.
System is easy to learn and the staff is great and helpfull. If you don't find what you are looking for they will 100% find it or similar for you, all an extra service. On a business level this seems really PRO. Shipping is expensive but thats the cost of getting things a day or 2 later instead of 20 or 30 days.
Alice was the best person in the world and help me out to complete my order from here, the products are very good quality
Easy and Fast services by Alibaba[dot]com. Managed to purchase item direct from Factory with cheaper price.
As a buyer dealing with overseas fulfillment for the first time, the Alibaba Trade Assurance program provided a seamless process and significant peace of mind.
I had a great experience with Alibaba. I will be placing another order with my supplier soon. The customer service was great even though I thought I wouldn't be.
Alibaba made it easy to communicate with and to purchase directly from a Chinese manufacturer. Throughout the process, I was in contact with the vendor and was able to work through details of the order.
I have not been disappointed in any of the vendors that I have ordered product from. I love this site so much and I'm very happy to have found it!
Julia - USA
Ho acquistato già diverse volte ed è andato sempre tutto bene e in un occasione ha fatto da tramite con un fornitore per far valere le mie ragioni la vicenda si e chiusa in modo favorevole, inoltre alibaba garantisce personalmente al 100% il tuo pagamento se la merce non ti viene consegnata oppure non e conforme a quello ordinato, basta attenersi alle linee guida e fare sempre transazioni all'interno di ALIBABA
Great service and supply. Good correspondance with Seller's.
All components are complete and clean to start your project.
Удобно заказывать. Радует защищённость оплаты. Разнообразие товаров и всегда можно что то для себя найти. Буду заказывать ещё!
Transaction was great except for shipping cost was very high. The merchandise was exactly as described and we were very pleased with it.
I've got it! Great! It's PERFECT!
Thank you for your good work. You can tell it to the man how machine the wheels.
From the business
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members