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Alibaba Reviews Summary
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Excellent service, this is how it's to be done. Fast shipping and good quality machine. Strongly recomend this manufacturer.
I've found out the cheapest and competitive prive on Alibaba. Easy to comunicate with the supplier, a good experience.
Would like to have all model with the same reference on website and catalogs... The best model is the TriSkate, looking forward to the next order
I've been working with Andy for many years. He is always consistent, very helpful and friendly. He knows what my customers like and contacts me with new products regularly, but never pressures me into buying anything.
It was difficult to make contact with a supplier since the response rate was poor. However, once I found the right supplier I was amazed at how quickly the product was shipped and arrived. Some clever packaging tricks got my product through customs quickly. Product quality was as expected and I felt safe with their escrow system.
Меню сайта немного не понятное! Сделайте как на аллиэкспресс! будет меню сайта проще- будут больше покупать!
Container goods brought unseen
Very easy to deal with Leadersun
Anna delivered what she said with no hassles
Goods arrived in timely manor with no damage or missing items
Very happy
Once you get the hang of things it will be a lot easier for me. Great site to work with. Emailing system is very fast. And customer protection is a must.
When making the purchase, from the communication with the supplier, the shipping process until receiving the product was all excellent, no error, no problem, everything impeccable.
Recently ordered a hat to show my boss to impress him and he was very impressed. The hat is great and the 3D letters really stand out. When people see it, they know its superior. I love it.!
Muy buen servicio es una gran erramienta para el comercio internacional. Me a ayudado a encontrar muy buenos productos
Good seller!
I delayed order but she or he was waiting for me a long time to process it was a good experience!
Whoever wants a business with them I recommend
The seller is great! Always answered questions. The quality of the goods is good. I will order more!
Done about 40 purchases since 2015, 95 % successful, no glitches in (technical) quality. Rarely shipping problems due to certain sellers not experienced enough in forwarding to South Africa, (which must be pretty "exotic" destination for some). Appreciate personal attention while enquiring about the products. Refunds handled promptly, for transactions not completed, for various reasons. In summary: shopping at Alibaba is convenient, rewarding, even though some sellers don't want to be bothered with orders' of small (for an individual person) quantities, rarely, nevertheless. Andrzej - South Africa
This shop has very good service, recommend good things to us, service and create some things for us. And this place does not charge any additional money, which other stores that I found they charge,
The products here are very good quality, I recommend this shop very well.
Very fast response time, very attentive to the whole buying process.
The automatic alerts are a plus
Security options give confidence on the seller and Alibaba
Its all good service alibaba but sometimes only shipping delay. Otherwise all are very good thanks..
Alibaba is the best, a bit cheaper than aliexpress. You deal with manufacturers instead of resellers.
From the business
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members