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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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Wonderful communication, excellent service. Only one product not exactly as expected, but will still make a profit.
A little daunting at first and we didn't quite know what to expect. We were very pleasantly surprised. The supplier was easy to communicate with and answered all our questions promptly and were very prompt with their dispatch. The goods were exactly what we were expecting
I have been using Alibaba.com since 2009. Best platform in the world, reliable & easy to use. I believe, if you really want to grow your business, you must try once on Alibaba.com
Thank you
Great site to buy items from china
Great site to buy items from china
Great site to buy items from china
My experience with Alibaba has been great, everything has been set out to make it as easy as possible for you. This was my first time and everything is falling into place. I will be using alibaba a long time.
I received a quick response to any question or request I had. The order came out on time and as agreed. There was no problem with the product or shipping. Reliable service, kind and tolerant. I rated five stars because everything was perfect and I have nothing negative to say.
Good way to get suppliers, thank you all. I can find all the suppliers in China on Alibaba, fantastic website
ANYTHING I NEED I JUST WRITE AND FIND
AMAZING
FAIR PRICES. GREAT CONFIDENCE
IT IS A BEAT COMPLICATED HAVING CHAT AND MESSAGE CENTER SEPERATELY
It's a good platform to source cost effective products. And the transaction was safe and convenient.
It is my first time ordering through Alibaba.com and I must say that I am surprised how well everything worked. Good and clear overview and direct contact with the supplier. Everything went smoothly and I am sure I will use the services of Alibaba.com soon again.
Sometimes it is a little confusing to respond to messages but overall good site making me write atleast one hundred characters is stupid!
My experience has been great so far with most suppliers. I have found one that has been extremely dependable and has assisted with sourcing various other products for me in a timely manner.
I strongly recommend Alibaba to anyone starting a business with a new product
There are many suppliers that are all willing to send samples and quotes to meet supplier demands. I will be using alibaba in the future for my supplier needs.
Satisfied with the quality of products. Helpful and very good customer service.
I ordered already 3x from this supplier so far so good with my transactions with them.
Thank you
You promised I'd get them for wedding and you made it happen! I was so happy they are gorgeous! Cissy your awesome to deal with!
This supplier has non stressful relationship. We are not know each other, even no face to face. But I do not feel any stress when i make a communicate with them.
Very difficult to know who to do business with but in the end choosing Nantong Oulai Trading Co. Ltd worked well.
I am very happy to use this app, and hopefully we can be one of the supplier that join ALIBABA Gold Member again next time
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

