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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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The buyer service is very good, the delivery is very timely, the quality of the goods is very good, I really like this shopping experience.
Overall experience is okay. All suppliers are very professional same with the product all high quality. The shipment is very fast. Looking forward for future transactions.
Muito bom para negociar facilidade pontualidade satisfaçao quero comprar mais vezes vendedores muito proficionais
Great source for finding quality product from select suppliers. I found a supplier that was able to make the product I needed and did it in a very quick time frame.
The purchase process is very smooth, the customer service Linda is very patient, a good shopping experience
This is my first experience in buying a product from outside Egypt. And I did not expect this process to be done so easily
Amazing value and very good seller over there. A lot of choices and good sellers, able to help and support once there is any issues also helpful to find way to have a good deal
Love doing business through Alibaba. We feel very secure with our payment and the great service Alibaba offers to buyers.
Fournisseur à l'écoute, professionnel, donne de bon conseil, communication tres bonne. Je le recommande vivement.
I love purchasing crystals on this site! I can find everything I need. Good service and fine crystals. Thank you
I received notifications each time I had an interaction with the seller which prompted fast and effective communication.
Payment was also easy to do. Overall, great experience.
Experience was very professional. Communication was well conducted and description of product was very cleared and concise. I tested cable and it charged faster than the other cables I have to charge my phone. I can recommend this product to anybody who may need a good cable to charge their phone. First time customer and I am satisfied with the product and service.
We ordered Halloween and Christmas shirts from Shenzhen Shuyun Industry Co., Ltd. The company was quick at responding to my questions. The shirts we received are exactly what we wanted. The order was correct on the quantity we ordered and the shipping was quick.
Full product lines made finding the right product easy. Easy Ordering. Well packaged and prompt delivery.
The tracking process is really lacking and the insurance? If the damaged item was not replaced I'm not sure what they would of done since they just "assumed" it was delivered! Also, logging in is such a pain. Not impressed. Take notes from Amazon if you don't want to be out of the business in a few years or less...
Always helps me with my concerns and questions. Very professional and nice. Thank you very much. Recommend
My supplier Lacy Liu is good at communication, fast reply and gets the job done. I would like to do business with her again.
I have enjoyed buying goods from China through Alibaba. I have selected those suppliers that subscribe to Trade Assurance and only those that accept payment through Alibaba. It gives me peace of mind to know that if anything goes wrong I am assured of getting my money back. Alibaba even reminds me to close the receipts in order to close the orders.
Great easy transaction and easy to communicate with. Has all the products i wanted and supported them qucikly.
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

