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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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Alibaba has put my small business into a position to expand and grow, putting us in direct contact with the manufacturers and by doing so, saving us a lot of money! Alibaba has been a very crucial part of our business growth!
Purchased a couple of beauty machines from different suppliers.
Good communication and excellent products!
So far it has been great. Trade assurance orders are a little confusing at times. The pricing advertised is never the actual pricing I think that should change to reflect the actual prices instead of a "bait and switch" tactic by the suppliers.
I found exactly what i was looking for on Alibaba at very competitive prices, but be aware the shipping costs when buying from Europe can be expensive, do your research.
This is first time buying on alibaba.It give me a surprise, very convenient. I think I will continue to buy Alibaba in the future.
Alibaba is a great platform which apart from the vast array of products on offer, thee are built in protections for both buyer and seller.
The order system and payment gateways are all very useful tools giving a complete search, order, pay and receive system.
Alibaba giving comprehensive support. The process is faster I hope to do business with Alibaba in future too.
Everything went exceptionally smoothly. I had no problems at all. The instructions on how to set up my account with Alibaba were clear and easy to follow.
It was very fine and I would buy again.
I am glad to buy and get help frome alibaba when I buy someting
Thank you
We needed to find a logistics partner to send our container from Shanghai to Aqaba, Jordan and found an excellent company via Alibaba. The container arrived on time and with no discrepancies in the goods.
Purchased badminton rackets and the product was good and delivered on time. The customer service was very friendly and guided me to get good product.
Enjoying reminders from Alibaba. Important in business world! This is my first for this company order. Used Alibaba personaly and for previous company.
As a new buyer on Alibaba I found the process went smoothly and I was happy with the products. Trade Assurance helps give me greater confidence to order on Alibaba.
Mrs. Aria Lee did a good job finalizing my order as per my requirement. Product quality also satisfied. Wish the success in Alibaba.com in future.
GREAT, THEY HAVE ALL THE BASES COVERED FOR ALL TYPES OF BUSINESS OWNERS, WHETHER YOUR JUST STARTING OUT LIKE ME OR HAVE BEEN IN BUSINESS FOR YEARS.
GREAT SERVICE WITH EVERYTHING EXPLAINED AND INFORMATION GIVEN EASILY WILL USE AGAIN FOR MY BUSINESS. SHIPMENT ARRIVED QUICKLY AND WELL PACKAGED. FOUND IT VERY EASY AS I COULD ARRANGE EVERYTHING IN MY OWN TIME ON LINE WITH NO COMMUNICATION PROBLEMS
Everything was better than expected, Moca was very kind and helpful during all the process assisting me with everything she could and offering me the best deal possible, also she managed to get me a really good shipping cost in comparison with other competitors. I am so very satisfied with my purchase and definitely purchasing more from her on a regular basis.
It was my first time dealing with Alibaba and certainly not the last!
Very good website, many different options, they also put the safety of their customers as a priority.
Efficient and Reliable.
It is a process that facilitates the connection with different companies and suppliers.
It is up to the provider how fast your response is.
They are usually reliable suppliers
It is an approach to be able to later even have an interview or personal visit in your country.
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

