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Alibaba

4.0

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,333
value
1,312
shipping
1,306
returns
770
quality
1,285
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Instant Feedback

202 reviews

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Colombia
1 review
0 helpful votes
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Bandanas
September 11, 2019

Se demoraron en hacer el envio pero el producto corresponde a lo esperado en cuanto a calidad y presentación.

Date of experience: September 11, 2019
South Africa
1 review
0 helpful votes
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Love this website
September 11, 2019

Alibaba has put my small business into a position to expand and grow, putting us in direct contact with the manufacturers and by doing so, saving us a lot of money! Alibaba has been a very crucial part of our business growth!

Date of experience: September 11, 2019
Romania
1 review
0 helpful votes
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Purchased a couple of beauty machines from different suppliers.
Good communication and excellent products!

Date of experience: September 11, 2019
North Carolina
1 review
0 helpful votes
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My Alibaba experience
September 11, 2019

So far it has been great. Trade assurance orders are a little confusing at times. The pricing advertised is never the actual pricing I think that should change to reflect the actual prices instead of a "bait and switch" tactic by the suppliers.

Date of experience: September 11, 2019
Ireland
1 review
0 helpful votes
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Great service
September 11, 2019

I found exactly what i was looking for on Alibaba at very competitive prices, but be aware the shipping costs when buying from Europe can be expensive, do your research.

Date of experience: September 11, 2019
California
1 review
0 helpful votes
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First time Purchase on alibaba
September 11, 2019

This is first time buying on alibaba.It give me a surprise, very convenient. I think I will continue to buy Alibaba in the future.

Date of experience: September 11, 2019
Ireland
1 review
0 helpful votes
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I Love alibaba
September 11, 2019

Alibaba is a great platform which apart from the vast array of products on offer, thee are built in protections for both buyer and seller.
The order system and payment gateways are all very useful tools giving a complete search, order, pay and receive system.

Date of experience: September 11, 2019
AE
1 review
0 helpful votes
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GOOD
September 11, 2019

Alibaba giving comprehensive support. The process is faster I hope to do business with Alibaba in future too.

Date of experience: September 11, 2019
New Zealand
1 review
0 helpful votes
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First Time User
September 11, 2019

Everything went exceptionally smoothly. I had no problems at all. The instructions on how to set up my account with Alibaba were clear and easy to follow.

Date of experience: September 11, 2019
Denmark
1 review
0 helpful votes
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It was fine
September 11, 2019

It was very fine and I would buy again.
I am glad to buy and get help frome alibaba when I buy someting
Thank you

Date of experience: September 11, 2019
Jordan
1 review
0 helpful votes
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We needed to find a logistics partner to send our container from Shanghai to Aqaba, Jordan and found an excellent company via Alibaba. The container arrived on time and with no discrepancies in the goods.

Date of experience: September 11, 2019
India
1 review
0 helpful votes
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Badminton Racket
September 11, 2019

Purchased badminton rackets and the product was good and delivered on time. The customer service was very friendly and guided me to get good product.

Date of experience: September 11, 2019
California
1 review
0 helpful votes
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Always great!
September 11, 2019

Enjoying reminders from Alibaba. Important in business world! This is my first for this company order. Used Alibaba personaly and for previous company.

Date of experience: September 11, 2019
Australia
1 review
0 helpful votes
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Happy with trade assurance order
September 11, 2019

As a new buyer on Alibaba I found the process went smoothly and I was happy with the products. Trade Assurance helps give me greater confidence to order on Alibaba.

Date of experience: September 11, 2019
AE
1 review
0 helpful votes
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Mrs. Aria Lee did a good job finalizing my order as per my requirement. Product quality also satisfied. Wish the success in Alibaba.com in future.

Date of experience: September 11, 2019
Montana
1 review
0 helpful votes
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ALIBABA CHANGED THE WAY THE WORLD WORKS
September 11, 2019

GREAT, THEY HAVE ALL THE BASES COVERED FOR ALL TYPES OF BUSINESS OWNERS, WHETHER YOUR JUST STARTING OUT LIKE ME OR HAVE BEEN IN BUSINESS FOR YEARS.

Date of experience: September 10, 2019
Australia
1 review
0 helpful votes
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SERVICE
September 11, 2019

GREAT SERVICE WITH EVERYTHING EXPLAINED AND INFORMATION GIVEN EASILY WILL USE AGAIN FOR MY BUSINESS. SHIPMENT ARRIVED QUICKLY AND WELL PACKAGED. FOUND IT VERY EASY AS I COULD ARRANGE EVERYTHING IN MY OWN TIME ON LINE WITH NO COMMUNICATION PROBLEMS

Date of experience: September 10, 2019
Mexico
1 review
0 helpful votes
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Very good purchasing experience
September 11, 2019

Everything was better than expected, Moca was very kind and helpful during all the process assisting me with everything she could and offering me the best deal possible, also she managed to get me a really good shipping cost in comparison with other competitors. I am so very satisfied with my purchase and definitely purchasing more from her on a regular basis.

Date of experience: September 10, 2019
Canada
1 review
0 helpful votes
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Impressive
September 11, 2019

It was my first time dealing with Alibaba and certainly not the last!
Very good website, many different options, they also put the safety of their customers as a priority.
Efficient and Reliable.

Date of experience: September 10, 2019
Mexico
1 review
1 helpful vote
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Great System, easy to buy,
September 11, 2019

It is a process that facilitates the connection with different companies and suppliers.
It is up to the provider how fast your response is.
They are usually reliable suppliers
It is an approach to be able to later even have an interview or personal visit in your country.

Date of experience: September 10, 2019

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
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