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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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Alibaba has always worked to improve their services. Having been using them to find the products I need for almost 8 years I have always had good experiences with them.
Все быстро и с высоким качеством.
Один минус: Все на английском. Не всегда понятно. Хотелось бы на русском.
First order went very well and I'm already looking to order again I eventually hope to make larger orders and set myself up as a seller as I stated all went well and I'm satisfied with how successful the process was overall
OUTSTANDING! My supplier was amazing. She ensured that I received my products on time and the products were as described. I will continue to use her as my supplier.
Great value for a quality custom made product. The seller delivered exactly what was ordered in a timely fashion.
We are extremely happy with the whole transaction. Dealing through Alibaba takes all the fear out of dealing at such a distance. Thank you.
Excellent visibility of order progress from originating quote to end delivery.
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I decided to go for a professional lathe instead of a mini lathe. Researched and decided finally to go for Jiangsu Bestech Industrial Co., Ltd.
The final product is great in appearence. But the real thing is to make it work. This important stage is needed before beeing sure that the product just not only looks good, but works as expected.
Great communication and quality! We've done a dozen orders with them, and we keep coming back! We've ordered about 1000 across a dozen orders and designs, and we will keep using them to finish our collection!
I like shopping with Alibaba and will continue to do so. They always try to satisfied the customer. I will recommend to friends etc.
Good assistance, and doing an effort to help customers for growth in business, it been long time using this site
Very fast response, reliable and professional,
Product arrived correctly, well packed and on time.
I would highly recommend them for their quick response and attention to details.
The screw cap of the glass bottle is damaged. And I am waiting the supplier respond and fix this issue.
Even though the experience was a bit daunting at first I found a reliable and very communicative supplier who has helped me all the way through the process - very happy
I mean I felt like I was going to get taken advantage of sending money overseas, this right here makes it safe. Smart ppl.
It is high quality product like description, i recommend this seller, hope to deal with them in and import large qty
The service from Alibaba was very good. Finding the right supplier was easier than I expected and I have been supported very well.
Great quality beanies.
Custom logo was perfect.
Easy to deal with and delivered goods in a timely manner.
Happy to recommend supplier
It was Great. Ms Lili, was very quick on the response and worked closely with me and answered all my questions professionally. Great Seller and Delivery was Laser fast.
Alibaba are absolutely brilliant, great products,great service and fast delivery. Go and get whatever you need.
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

