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Alibaba

3.5

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,332
value
1,311
shipping
1,305
returns
769
quality
1,284
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Instant Feedback

202 reviews

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Pakistan
1 review
0 helpful votes
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I must say that I was delt very professionally by representative of Nanchang Dental Bright Mr. Sean Wan. He helped me out in every step during my product manufacturing till delivery and I give Mr. Sean a 5 Star Review > these type of employees are asset for any organization.
I will be able to give full review of product quality after I receive feedback from my customers.

Date of experience: September 15, 2019
New York
1 review
0 helpful votes
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Evertime i placeorder problem with my payment type customer service suck if i did not trust my supplier or beendooing buisness prior i would be out of buisness. Causei have to use of ali payments

Date of experience: September 15, 2019
Mexico
1 review
0 helpful votes
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Personally, I think that Alibaba as a technological tool helps a lot to follow up on the magnificent service that I have normally received, and now it is evident with the Alion company through one of its sales representatives such as the young Beite Xu.

Thank you,
Best regards.

Date of experience: September 14, 2019
Maldives
1 review
0 helpful votes
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Thank you. Good experience
September 15, 2019

This is my first purchase. It is great experience. I will contact different suppliers in a near future.

Date of experience: September 14, 2019
Ohio
1 review
0 helpful votes
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A fantastic experience!
September 15, 2019

Alibaba allowed us to search various vendors and helped narrow our selection based on the customer reviews provided. When order was placed using Alibaba, we felt safe and secure knowing that in the event there was something wrong with the product ordered that we would be protected by Alibaba. But, we never had any issues whatsoever with our order. A complete joy!

Date of experience: September 14, 2019
Mexico
1 review
0 helpful votes
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Tattoo removal machine
September 14, 2019

I had my first purchase in Alibaba, I´m from Mexico and it was really satisfactory, very easy to use and trackable
100% recomend to use Alibaba

Date of experience: September 14, 2019
Iraq
1 review
0 helpful votes
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Graet services
September 14, 2019

Its great service and easy to communicate with big factory in china...

Date of experience: September 14, 2019
Romania
1 review
0 helpful votes
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Good colaboration with the seller. Fast shipping. Verry helpfull and always ready to help in any question I had. Fully recommend.

Date of experience: September 14, 2019
Ohio
1 review
0 helpful votes
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No Issues
September 14, 2019

I like working through Alibaba it makes me feel safe when working with a foreign supplier and I can be guaranteed not to be ripped off!

Date of experience: September 14, 2019
Malta
1 review
0 helpful votes
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Fantastic place to make your shopping.
September 14, 2019

An easy and safe place to buy your needed items Great experience and Great sellers. Always find the items I want.

Date of experience: September 14, 2019
Spain
1 review
0 helpful votes
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SIBOASI TENNIS MACHINE
September 14, 2019

Amazing! The machine is much better than I expected. I hope it will be durable for many years to enjoy it as much as possible!

Date of experience: September 14, 2019
Nigeria
1 review
0 helpful votes
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You guys are FANTASTIC!
September 14, 2019

Alibaba is just too GOOD! You can depend on them when it comes to doing good business. As a buyer, you are protected.

Date of experience: September 14, 2019
Germany
1 review
0 helpful votes
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Best Works
September 14, 2019

It is very easy and good to work with Alibaba, we can only recommend it worldwide and will not regret it

Date of experience: September 14, 2019
Colombia
1 review
0 helpful votes
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Now we are in the future
September 14, 2019

I don't need to travel to China to find the products we need, I can work from my smart phone in any moments.

Date of experience: September 14, 2019
Colorado
2 reviews
0 helpful votes
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Alibaba Assurance
September 14, 2019

Thank you Alibaba for helping us work together. Your facilitation is much appreciated and valuable. I look forward to continued relationship.

Date of experience: September 14, 2019
Finland
1 review
0 helpful votes
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Good sevice
September 14, 2019

Good open service and even with some small language problem, we did solve all problems.
Absolutly recommending.

Date of experience: September 14, 2019
Germany
1 review
0 helpful votes
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Very good experience
September 14, 2019

Fast and nice business
Very good quality
Very good communication...

Date of experience: September 14, 2019
Uzbekistan
1 review
0 helpful votes
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Like Alibaba
September 14, 2019

Thank you. My business grow with you. I've been working with you for several years. Thank you for being

Date of experience: September 14, 2019
Italy
1 review
0 helpful votes
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Ottimo
September 14, 2019

Ottimo facile da compilare mi sono trovato bene, come descritto persone corrette nel consigliare io mi sono trovato bene.

Date of experience: September 14, 2019
North Carolina
1 review
0 helpful votes
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Very Satisfied
September 14, 2019

I enjoyed working with this supplier, Alibaba is easy to navigate, it was easy to find what I was looking for and the payment transaction was also easy.

Date of experience: September 13, 2019

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
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