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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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I must say that I was delt very professionally by representative of Nanchang Dental Bright Mr. Sean Wan. He helped me out in every step during my product manufacturing till delivery and I give Mr. Sean a 5 Star Review > these type of employees are asset for any organization.
I will be able to give full review of product quality after I receive feedback from my customers.
Evertime i placeorder problem with my payment type customer service suck if i did not trust my supplier or beendooing buisness prior i would be out of buisness. Causei have to use of ali payments
Personally, I think that Alibaba as a technological tool helps a lot to follow up on the magnificent service that I have normally received, and now it is evident with the Alion company through one of its sales representatives such as the young Beite Xu.
Thank you,
Best regards.
This is my first purchase. It is great experience. I will contact different suppliers in a near future.
Alibaba allowed us to search various vendors and helped narrow our selection based on the customer reviews provided. When order was placed using Alibaba, we felt safe and secure knowing that in the event there was something wrong with the product ordered that we would be protected by Alibaba. But, we never had any issues whatsoever with our order. A complete joy!
I had my first purchase in Alibaba, I´m from Mexico and it was really satisfactory, very easy to use and trackable
100% recomend to use Alibaba
Its great service and easy to communicate with big factory in china...
Good colaboration with the seller. Fast shipping. Verry helpfull and always ready to help in any question I had. Fully recommend.
An easy and safe place to buy your needed items Great experience and Great sellers. Always find the items I want.
Amazing! The machine is much better than I expected. I hope it will be durable for many years to enjoy it as much as possible!
Alibaba is just too GOOD! You can depend on them when it comes to doing good business. As a buyer, you are protected.
It is very easy and good to work with Alibaba, we can only recommend it worldwide and will not regret it
I don't need to travel to China to find the products we need, I can work from my smart phone in any moments.
Thank you Alibaba for helping us work together. Your facilitation is much appreciated and valuable. I look forward to continued relationship.
Good open service and even with some small language problem, we did solve all problems.
Absolutly recommending.
Fast and nice business
Very good quality
Very good communication...
Thank you. My business grow with you. I've been working with you for several years. Thank you for being
I enjoyed working with this supplier, Alibaba is easy to navigate, it was easy to find what I was looking for and the payment transaction was also easy.
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

