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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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Great experience! Always got everything i want on time. Alibaba protected all my payment. I had a refund within few days from Alibaba after i suspected foul play from one supplier.
Very pleasant. Amy was very professional. Answered all my questions. Excellent service. Good quality for the price.
Quick response, acceptable price, good quality, quick delivery. Just what I am looking for. Next time, maybe I can try my own design.
The products were of high quality and delivered in short time. The sales agent from the company Alysa was extremely professional and helpful.
Timely Delivery, good Quality, the seller is very good and very gentle and the delivery system is very fast, it only take 1 week to delivered the order
Best for doing all shopping and sourcing for suppliers.
I have been using Alibaba for major orders and aliexpress for small orders since 2007 and for all verified suppliers the reliability is acceptable and payments via alipay is good security for all orders
Good service, and good quality product, friendly service, on time delivery to shipment, very good after seals service and
I have been using alibaba for the past 5 years now and I have never regret it for all my purchase, my experience is wow! They kept on improving on daily basis. Thumps up, keep the good work going...
Alibaba is easy to use and fairly simple to navigate.
I have been very impressed with the items that I've ordered so far.
Lots of sellers, great system, thankyou! It's a pity I have to use 100 characters, because why use many word when few do trick?
The site is user friendly, their service is excellent, suppliers are quick to respond. I strongly recommend.
I enjoyed working with them 100% they have excellent service and good delivery, exceptional communication and good feedback when they receive your parcel
Very satisfied with Alibaba, it is the best online platform for doing business.
I will do business again through this platform
Very good place to buy in bulk. I like your trade assurance as we can not trust anyone but we can trust alibaba. Thank you very much for great service.
It was very satisfied and safe to do business in Alibaba. Easy to find suppliers and find the Product for buyers.
Also, i have seen many fake supplier in Alibaba As well. So, better if you can find them and get a action for them. It's a negative thing to Alibaba having fake suppliers in your site.
Thank you.
They have amusement park rides eqwannas and healthy vitamins its wonderful i really like it. My order came in very quickly when i ordered from china like within two weeks
I had a smooth experience using the mobile apps. I can also say that their chat messenger is excellent.
I have been using this site for over a year and i always receive my goods well in time. Excellent good i may say. I am forever greatfull.
TODO MUY COMODO Y Certifico que esta revisión se basa en mi propia experiencia y que de ninguna manera estoy afiliado a este negocio, y que no se me ha ofrecido ningún incentivo o pago por
I've used this process a couple of times now and its so easy. Just find the product you like, shop around and find a decent supplier. A good one will even help you if you are not sure on how to do the financial part. So far, I have used Alibaba twice and have had an easy and reliable experience.
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

