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Alibaba Reviews Summary
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Great experience with Alibaba! Thanks to Alibaba I've could find the right suppliers willing to work on long-term business relationship. Thank you very much!
Very helpful staff. Very understanding and efficient.
I look forward to more business soon.
Very helpful staff. Very understanding and efficient.
I look forward to more business soon.
It was an awesome experience buying goods on Alibaba. Prices are competitive enough to get lowest offers while the products are of high quality. I definitely will continue using Alibaba for my personal and business need.
All in all, I LOVE Alibaba. I give them a 1 star to make sure the team will read this concern.
Alibaba staff - You need to make sure that the seller removes the products if there is no inventory or no longer in production. This is happening often when I buy. Sellers advertise and then tell buyers that they don't have inventory and try to sell something else, but when you go back and search, the same products show up being available.
One buyer even advertises a product that no longer is in production and tried to sell me a complete different item that I have no interest in.
I'm supposed to buy a high-grade dart board sisal, but I received a very poor quality product, stained, obvious defects in the paint, with holes in the joints of the sisal rolls, without the anti-glare ring, it looks like a product Second category. I attach the same images that I sent to Steve Yu, marketing manager of weloncreative.com
I'm waiting for a quick solution from Steve Yu. I attach the corresponding photographs
Very good products I like the quality of the product I bought from this company very good
Very good products I like the quality of the product I bought from this company very good
Very good products I like the quality of the product I bought from this company very good
It's the first time to deal in alibaba.
It's good to my business
Thanks...
My experience with this seller was OK. Communication and shipping were slow. One item was wrong size and material, but both items were good quality.
Received many quotes, selected one. Communication was good and deal was done. Product delivered in a timely manner and very happy with quality. Would say this was a successful transaction.
Reliable and high quality manufacturer, excellent sales team headed by excellent Paulina available 24hr very professional and nice. Excellent service and high quality products.
Paiement securisé, livraison dans les temps, seul bemol, les frais de livraison excessivement cher pour certains produits
On-time and very friendly service. They are good with communication and give good advice to supplier to maximise benefit in their purchase.
Sempre um ótimo atendimento. Já realizei várias compras neste canal e espero poder comprar muito mais.
Ik vind jammer dat er wanneer een bestelling geplaatst en betaald worden de verkopers als nog een bericht stuurt dat de gekochte artiekelen te goedkoop zijn en verzoekt je om als nog het verschil bij te betalen, ik vind het een soort oplichting.
I never used Alibaba.com before, but I am very happy to have found a professional supplier. I will purchase and look for suppliers more often here from now on.
Efficient transaction from start to finish... the lacking parts when product was received were completed without a problem
I had a very short deadline that needed to be met for a trade show and Alibaba came through in great fashion...
From the business
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members