Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I have had opportunities to use Alibaba.com in the past and decided not to --This instance I had no choice -- and now I wish I had used them much sooner --- I have NEVER had a purchase go as smooth as it went this time --- Thank You
Very friendly in all aspects and attentive to any questions you may have, a really responsible company.
Perfect product.
We found a supplier that was very efficient and easy to work with. Ziana was prompt to our needs and patient with our requests. Look forward to working with her again.
I am very pleased with alibaba and i am very grateful the service privided by alibaba. Alibaba helped me to find the right supplier and i know the supplier is reliable because it is verified by alibaba. Lastly i can trust in the safety of the payment because of trade assurance.
Very good communication and fast process. Contact person was super helpful and professional, helped us to chose the best product to our needs.
Esta es la segunda compra que le hago a este proveedor y estoy bastante satisfecho con el servicio y ala atención, además el producto llegó bastante rápido, en menos de 15 días
There are some products that appear in search that are not related. Do not have a filter process to narrow down choices. But in all, I have received the items I purchased.
Only thing I do see is that some items you have to contact a supplier instead of the order button.
Great experience, safe trade platform, interesting and real opportunities, real producers, very good prices
They told me aren't you scared to send money to China... What if...? I said... I'm scared from anyone except China...
Love guys... thank you...
First time Alibaba user is exceedingly happy with our experience purchasing bottles from our supplier. From beginning to end, once we found the supplier we wanted to use, everything unfolded smoothly, customer service was great, all questions and issues answered immediately. Great experience.
One of the safest platforms for doing business, at least from my experience, grateful for the possibility it offers us to bring business closer to this side of the world.
Always Trustable service to make business inside Alibaba. They are helpful with any questions i have to make it safe for me and other buyers.
Bonne qualité, complet avec les options téléphone et activités sportives
Seul défaut, quand vous changez la langue l'affichage de de la date reste au format Américaine idem pour l'heure lorsque vous choisissez le format 24h toujours affichage AM/PM
This was the very first time i purchased on Alibaba.
And it was very good and easy!
I recomend this site!
I got mislead... sometime item in alibaba.com can be not the one we search and want to buy. Alibaba.com should be more stringent in those vendor, making sure they not misleading those customer of ALIBABA.com.
Very quick responses, kind Miss. Lilian, she quickly got all the answers I needed, quickly preparing the shipment after payment. Great Expirience. Marko
Excellent tool to stay in touch with suppliers and process orders, great opportunity to expand own businnes
Payment method was very secure. And the product quality is according to our need. The use of Alibaba portal is very easy and there is a wide range of products available.
This fisrt transaction went smooth. Excellent platform. I would not hesitate placing new orders in the near future. Thank you Alibaba.
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

