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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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Very good service! Very good for trading services!
Vendors are willing to work with you on buying or selling
Fully satisfied with product, supplier communication, resolution of order modification, and with fast receipt of order.
Just started my retailing experience, very good comm and all clear on website, products and companies are genuine
It was a delight to use the system. I'm very satisfied with the process. There was no glitch whatsoever. Thank you very much for coming up with this kind of system!
The experience of my first order was quite easy. Found manufacturer and got exactly want I wanted. Product arrived in good quality and timely
Ali is great and easy to use, though there are some time wasters on here so just be careful, look at the reviews, find verified sellers, It is best to go with sellers who have been operating for multiple years.
Everything I have ordered has exceeded expectation, however, it took a long time to find the right supplier, so be patient and make lots of inquiries, you can send out requests to lots of suppliers at once, this is a great feature.
Fue excelente, uno empieza con temor a las compras en linea y a las importaciones pero con alibaba todo eso es cosa del pasado, estoy muy satisfecho y sin duda seguire haciendo negocios.
Great service, the consultant was very friendly and she was professional and easy to work with. He was also able to resolve issues and went beyond helpful. I am grateful
I've ordered several times via Alibaba and always been satisfied (though website a bit confusing to use).
I try to order one product, was not successful and i try to order the color black and received pink color.
Lovely, soft, real, and very beautiful thank you once again Ali. Great doing business I will be looking forward to my next shipment when I order I'm very satisfied with this order. I have no regrets
This company is very professional and I would definitely work with them again every came out exactly how you tell them you want it. I love my products
Best hair extensions and wigs I've ever had in my life with the most best prices and great customer service and also fast and easy shipping. I've been working one sales rep for a couple months but have been on the team for almost a year in a half now. Thank you for your great QUALITY.
I am new to alibaba site and its like the yellow pages of the world. Great resources for business and supplies. Very professional and great communications.
Everything is okay. Product is working perfectly. Fast shipment from seller. I'm satisfied your service.
Good quality/price by product
If you have any question, look for Tina and she is going to help in the process of buy, she is a great seller women.
I am very satisfied and I going to make more business with her.
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Buen vendedor,
Si tienen preguntas, busquen a Tina, ella los va ayudar en el proceso de compra, ella es una gran vendedora.
Muy satisfecho y voy a hacer mas negocios con ella
No delay. Site is good. No problem. No down. Website is up whenever we want. We can find a lot of choices. So far so good. Security is okay.
Safe payment. And give many option of quotations. Sometimes we can find rare item spare parts in this website
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

