Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Service has been excellent! Every time I log onto Alibaba there is no doubt in my mind that I won't find a good supplier. Never dissapoints!
I am very satisfied using Alibaba site.
The product I bought is exactly what I ordered and how it was advertised, arriving in time and in good conditions.
Precise information given everywhere, everything is on time, can be followed up, nicely sorted everything.
Payments are on time, fees are not high.
I highly respect Jack Ma who found Alibaba, which is the best trading platform for the entrepreneurs. If you start in small choose Alibaba and it will helping grow your company from zero. Find the suitable suppliers for your products and make with them a long-term business partnership. Believe me that time and money will be the best investments in your career. Relationships with the suppliers is the most important thing in the business. Alibaba is the best platform for it. I highly recommended for everyone.
BUENA CALIDAD DE LA MERCADERIA, BUENA ATENCION DEL PROVEEDOR.
TIEMPO ESTIMADO OPTIMO. EL EMPAQUE PUEDE MEJORAR.
Customer service and product should be "10 stars" not 5 stars.
Product came to my front door within one week. I was very very satisfied and happy.
It is hard to find the supplier. The suppliers have only limited number of products they are providing. But in reality they can provide many. I wish the suppliers had all the products, also they need to improve the information quality that is provided. It is also hard to distinguish genuine and bad quality products.
Great shopping experience. Everything above expectation. Well done to everybody involved. It take a lot of individuals working together to make a single sale. Your efforts are appreciated. Thank you.
The site may be complicated at first sight. But it is so, to satisfy all the needs that you have. You may easily contact suppliers, discuss offers and the purchase is protected.
Was a wise decision I made when I selected Alibaba to start my business in the DIgital Marketing area. The people from diferent companies I have dealing with had been vrey helpul and eager to make everything so easy, my congratulations to everybody and keep the good work.
I had an excellent experience with Alibaba and their seller Yiwu Blue Sail Factory. They assisted me every step of the way and delivered an excellent product on time and at a fair price. I will be a loyal customer for years to come.
Dossier très bien traité et suivi par Alibaba tout au long de l'évolution de la commande.
Fournisseur fiable et professionnel.
FUN and satisfying... alibaba app is so damn fine! LOL
FUN and satisfying... alibaba app is so damn fine! LOL
FUN and satisfying... alibaba app is so damn fine! LOL
FUN and satisfying... alibaba app is so damn fine! LOL
FUN and satisfying... alibaba app is so damn fine! LOL
FUN and satisfying... alibaba app is so damn fine! LOL
Smooth from start to finish. All went as expected with no resolvable questions or outstanding problems of any kind.
It was my first purchase and I am very satisfied with how everything worked in a very short time.
I will advise my acquaintances of the excellent service received and the truthfulness of the information received
Ordered waterbottles from a verified supplier and i had an amazing experience. I got what i ordered for
Good supplier, professional, fast delivery
Good packing
Transparent. Good after-sale report
Good supplier, professional, fast delivery
Good packing
Transparent. Good after-sale report
Alibaba make the ordering process very easy. I highly recommend and will continue to use them. Their system gives you peace of mind for international orders. Many thanks
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

