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Alibaba

3.5

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,331
value
1,311
shipping
1,304
returns
769
quality
1,284
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Instant Feedback

202 reviews

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New York
1 review
0 helpful votes
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Achat de trotinette electrique
September 8, 2022

Bonjour, je vous recommande vivement cette plate-forme, car le système d'assurance vous protège à 100%, j'ai commandé en 4 jours, j'ai reçu ma commande Merci ALIBABA

Date of experience: September 7, 2022
GB
1 review
2 helpful votes
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Scammers
September 6, 2022

Alibaba are scammers and lots of suppliers are scammers too. Bought an expensive machine for thousands and broke on first use. Ali won't refund.

Date of experience: September 6, 2022
Australia
1 review
0 helpful votes
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Very Helpful
September 6, 2022

I sought some assistance in custom made boxes. I was very happy with the promptness of replies, valuable feedback and the willingness to assist. I would definitely recommend.

Date of experience: September 6, 2022
Alabama
1 review
0 helpful votes
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Awesome quality service and price.
September 20, 2022

Connie is a great account manager and is quick at responding to any questions or concerns about products, current orders and shipments.

Date of experience: September 5, 2022
Kenya
1 review
1 helpful vote
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Good services
September 7, 2022

Best services with quality information on the shipment. Easy to follow and assured of delivery. Funds well monitored

Date of experience: September 5, 2022
Massachusetts
1 review
0 helpful votes
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The goods conformed to the contract and the quality was very good. I will introduce my friend and coworkers. Thank you

Date of experience: September 5, 2022
South Africa
1 review
0 helpful votes
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Best service ever
September 5, 2022

I got what I needed and now my designs will look professional. I am in business for good since I have the great people and their companies to take me further in business. They made me look into the world as a small thing and can be travelled while behind my computer.

Date of experience: September 3, 2022
Arkansas
1 review
0 helpful votes
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Nancy was very attentive to my needs. The customer service and products exceeded my expectations. I am very excited to do future business with Nancy and her team. The order was processed in a timely manner. The shipping was fast and had no issues.

Date of experience: September 3, 2022
Australia
1 review
0 helpful votes
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I am very happy with the product and it's works very well at diffusing the ambient light in the room. I would happily recommend this product. The attached photos are with all the lights turn on in the the main room, the kitchen to the right, and the vertical blinds to the left partially open. You can see just how well the image is projected by the Samsung LSP7T 4K UST projector on this screen.

Date of experience: September 2, 2022
Florida
1 review
0 helpful votes
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Alibaba did a great job submitting the RFP RFQ to right suppliers. I got fast response and the work was great with great lead time and deliveries to me in the USA>

Date of experience: September 1, 2022
Missouri
1 review
1 helpful vote
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Perfect!
September 3, 2022

I wanted to start my cookie business, pineapple tart. And look for nice packaging. I found this company. Bought the sample and very helpful and professional. The sample arrived yesterday and I was so pleased. Very pretty, elegant and sturdy

Date of experience: September 1, 2022
Belgium
1 review
0 helpful votes
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Top seller
November 22, 2022

Top seller,always friendly and ready to help where needed.goods are shipped quickly.I am more than satisfied*****

Date of experience: September 1, 2022
Washington
1 review
0 helpful votes
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Great great great
September 1, 2022

Great great great This buyer is great I would use them anytime and they will give great customer service.

Date of experience: August 31, 2022
Texas
1 review
1 helpful vote
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Trying to get anything Internationally can sometimes be a struggle. Alibaba always makes the process easy and professional. Any problem I have ever had was always resolved in a timely manner.

Date of experience: August 30, 2022
Germany
1 review
0 helpful votes
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Volle Zufriedenheit
September 25, 2022

Nach meinen ersten beiden Bestellungen, kann ich nur positives berichten. Es hat alles so funktioniert wie von Alibaba versprochen. Keine Entäuschung erlebt.

Date of experience: August 28, 2022
Canada
1 review
0 helpful votes
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Viomed Co., Ltd. Order Number: **************463
We found Alibaba excellent system, user friendly and provide necessary assurance in global trading. It provided excellent tools to help vendors and buyers. Thumbs up.

Date of experience: August 26, 2022
Kenya
1 review
0 helpful votes
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Alibaba is the best when it comes to large quantity purchasing, you buy direct from the supplier at a very friendly price, and the suppliers are free to burgain.

Date of experience: August 25, 2022
California
1 review
1 helpful vote
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Owner
August 25, 2022

It was a great way to do business with Alibaba. It gives us a confident that all transaction will be smooth and protected. Thank you.

Date of experience: August 24, 2022
Myanmar
1 review
0 helpful votes
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The service provided by Alibaba is very satisfied. We would like to buy another products via Alibaba online.

Date of experience: August 24, 2022
New York
1 review
1 helpful vote
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One of the best investments I've ever made, 100% professiona; look forward to working with you guys again.

Date of experience: August 22, 2022

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
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