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Alibaba Reviews Summary
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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The product is of very good quality.
The service very well also they have to respect the size with a small EU mention put by the supplier like ask in the email of the beginning. I recommend you to be a supplier for Europe.
I received the sample quickly super well packed with their contact card inside very professional. The sample size M for Europe is perfect and very very well sized. The lace is very well made.
Conclusion: Remain to see on more quantity for the next part, but very good start with the supplier SHANHAO Quality Lingerie.
No customer protection system in place. Very biased on Chinese suppliers to sell fake products.
Un dialogue avant achat, permet de confimer la bonne reference du composant voulu.
Echange possible par photo, c'est super.
Ensuite on est bien rassure par la methode de alibaba et l'on a un bon suivi du deroulement des differentes etapes.
Super!
I hope to make it easier for you to purchase up to 50-100 directly without having to chat.
I hope the translation is more detailed.
It has been a wonderful experience. I especially like the great communication that Alibaba has between the supplier and me.
Ordered African Wax Prints Fabric they came quickly looked amazing and communication and follow through were beyond top notch ace quality above and far beyond even on following up great quality supplier who ill keep ordering from hopefully for many years to come.
Tuve una experiencia optima, sin problemas y con amabilidad en todo momento.
Just opened an account and immediately was able to navigate the site. I was connected to suppliers within a short period of time.
Very good if you're looking for suppliers and trying to start a business
This is my fifth purchased i made with the company and i have no complain no issue what so ever they reliable and very professional.
I enjoyed working with this company and my contact did a good job to ensure all my inquiries were addressed properly. The water bottles are good quality and the service was professional. I will definitely do business with this company again in the future.
From start to receipt of product couldn't be happier. I will be ordering more. A+++
Had a good experience on Alibaba.com placing orders. Communication with supplier was easy. Trade assurance provided extra protection placing our first order. I would recommend Alibaba to anyone.
Really great product great customer service always on time with shipping!
Premiere commande recue rapidement et sans aucun dommage a declarer, tres tre sprofessionnel, merci Ali Baba
My first experience with Alibaba was excellent, from communication, timely shipping, secure payment options, as well as the products that I purchased. (I used 2 different vendors)
I think some of the vendors would be able to sell more if they lowered their minimum purchase. They should keep in mind that a lot of the buyers coming from the US are small start-up businesses.
I am a very satisfied customer.
Pros: Easy to work with, secure payment options, timely shipping
Cons: Shipping cost extremely high in some cases shipping cost more than the product, minimums are not low enough for new businesses
La experiencia con este proveedor fue muy buena. Rápido atención y envió a tiempo.
Todos los productos llegaron en buen estado. Muy satisfecho.
From the business
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members