On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Alibaba Reviews Summary
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I had a great experience. I love my product as well everything was shipped out in timely manner. Thank you for a great experience.
Je suis très satisfaite de la rapidité et de la qualité de l'échantillon
Communication was amazing, responded very well to all of my questions and concerns. Would highly recommend. Looking forward to working together again in the future.
Highly recommended supplier, very fast shipping and good quality product.
Excellent interface, great communication tools, excellent data inout showing everything you need to know upfront. It's clear that a massive amount of work has been done to get this website to the standard it is now, good job, I hope you pay and take care of all of your staff extremely well.
Ha sido mi primera compra en Alibaba y ha sido un gran experiencia, muy útil para emprender en los negocios y brinda toda la seguridad para pagar con confianza.
Todo bien y muy rápido, decepción con " UPS" se le paga al principio y al final vuelve a cobrar en exceso, son muy abusivo al momento de cobrar y ni siquiera te entregan un detalle, solo te dicen el valor
Alibaba provides a valuable service to foreign buyers. They stand behind their promises.
I am completely pleased with my order and look forward to working with Eva again soon in the near future
I am happy with the responses, response time, follow up and manufacturers I have dealt with to date.
Proveedor cometió un error en el pedido registrado en alibaba, pero siempre estuvo presto a solucionar.
Fast results. Great quality. I'm impressed. I plan on doing continuing to do business with this company in the future.
Very happy with good service and quality customer service and product quality
Trusted supplier. Fast delivery. Product received in good condition. It was an excellent first time experience to deal overseas company. Good job!
Good communication, good shipper, clients loved the merchandise
2+ years. I Love the service and reliability. This place has been great for my business. The unique products and the high quality has increase my sales. I also have become a wholesaler.
I like how Alibaba works with manufacturers, like a one stop shopping for those of us who don't know how to contact them on our own.
I am able to find products on Alibaba, that are not available else where. Also, my money is safeguarded. So I am a happy customer.
From the business
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members