On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Alibaba Reviews Summary
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Good quality items. But shipping service slow. Please check shipping service.
Very straight forward ordering process, shipping was exceptionally quick. Unit was of high quality. Very happy customer.
Its a learning experience but alibaba is a good source to work with once get the hang of.
Very easy to work with and quick delivery. Great product quality.
EXCELENTE EL PRODUCTO MUY BUENA CALIDAD Y LLEGO CON BIEN EMPQUETADO. SIN DUDA LO RECOMIENDO.
Very satisfied with the cooperation
We recommend the company, when the chance arises
Good number of sample NFC chips to choose from. Great customer service.
Love the final product, and the care taken, however it took much longer to articulate the details on both sides of the conversation, but better to take the time to do it right, than rush and have errors.
Alibaba service was as stated. Give 5 stars to Alibaba. However, vendor gets one star for not fulfilling the entire order.
There is no more genuine Office 2010 in Korea, or very pricey.
However, in Alibaba, I got it.
The service was also very good enough.
Alibaba made it easy to find manufacturers/suppliers, communicate and ultimately fulfill our order. The process was relatively easy and we are very happy with the results of our most recent order.
I ordered samples and now I am placing a larger order.
Order is very easy and Alibaba has a system to protect buyer. Better to order through Alibaba than direct from manufacturer.
It's my first time ordering. Alibaba has made it easier for me. Thank you.
So far: No problems at all. It is really a pleasure to deal with chinese producers.
Overal a very good experience with this alibaba. Happy with how smooth everything went. Felt secure
Fantastic to work with the team from this company. The samples arrived in Australia so quickly we were very impressed!
From the business
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members