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Alibaba

3.5

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,332
value
1,311
shipping
1,305
returns
769
quality
1,284
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Instant Feedback

202 reviews

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New York
1 review
0 helpful votes
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My experience with Alibaba.com
October 3, 2019

I found that Alibaba.com is being managed very professionally. It took me just few minutes to find and order and pay for my products. Right from registration to ordering and paying for products is a very easy process. Thank you Alibaba management and suppliers for such a great professional service.

Date of experience: October 3, 2019
Texas
1 review
0 helpful votes
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Easy to handerstand
October 3, 2019

Very easy to order product on the site, very friendly with purchaser.

Date of experience: October 3, 2019
New York
1 review
0 helpful votes
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The overall experience was good experience, we saved a lot of money

Date of experience: October 3, 2019
GB
1 review
0 helpful votes
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Excellent service from Alibaba.com
October 3, 2019

Good selection of suppliers given after I searched for my requirement. Payment option via the site was quick and easy. Have used the site several times and will do again.

Date of experience: October 3, 2019
Australia
2 reviews
4 helpful votes
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Positive
October 3, 2019

Overall, my experience with the site was positive. I ordered my 1 dress of mine and another 1 for my Friend. They sent the product on time. When we open it we saw the product are as same as the online pictures. Awesome Customer Service. Amazing Collection. I'll Orderd here again and again. Thanks

Date of experience: October 3, 2019
Texas
2 reviews
0 helpful votes
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Engineer of project
October 3, 2019

They are great. This is a 7mm number stamp which is hard to find. The product is great, and their service is great.

Date of experience: October 3, 2019
Israel
1 review
0 helpful votes
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Best service and quality
October 3, 2019

Make everything as my details
Perfect!
Arrived before the time i have asked

Date of experience: October 3, 2019
Italy
1 review
0 helpful votes
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Very reliable
October 3, 2019

Alibaba as always everything perfect available to resolve any problems that may arise on trading
OK +++

Date of experience: October 2, 2019
Slovakia
1 review
0 helpful votes
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Technical help
October 3, 2019

No problem with delivery and quality of produce also producing some special technical modification

Date of experience: October 2, 2019
Mexico
1 review
0 helpful votes
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EXPERIENCIA SATISFACTORIA
October 3, 2019

Hello, the delivery was on time and form according to schedule, the materials are good as well as the finishes, color and texture. I am completely satisfied, thank you. I hope to continue working with you. And provider.

Date of experience: October 2, 2019
Australia
1 review
0 helpful votes
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Excellent quality, great printing
October 3, 2019

Very good communication through the production process. Minor issue with shipping date, but still delivered before required, so no complaints!

Date of experience: October 2, 2019
Arizona
1 review
0 helpful votes
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Dress
October 3, 2019

This dress is super cute and worth every penny! It arrived about 15 days after purchase

Date of experience: October 2, 2019
Australia
1 review
0 helpful votes
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Sterile watch purchase
October 3, 2019

Purchase procedure was very good, followup via email was excellent and overall I was very impressed with the level of service.

Date of experience: October 2, 2019
Washington
1 review
0 helpful votes
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Affordable with Great Selection
October 3, 2019

I was unable to find casters in the United States that looked like the casters I wanted to replace. I went to Amazon and various online caster stores. I went to Alibaba and after much browsing, I was able to find the exact caster I wanted. In doing so, I was able to restore full functionality to my $1,800 rolling work desk.

Date of experience: October 2, 2019
Washington
1 review
1 helpful vote
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Alibaba Customer. Made several big transactions.
Only 1 Seller was professional and honest:
- Foshan Linhao Art Glass Co (Joy).
Highly recommend this company to everyone!

All other Sellers sent defective product with flaws and refuse to fix it.
Sellers:
- refuse to fix defects or return some amount of money.
- doors opens the wrong way (not as ordered), not like in USA
- Door glass inserted the wrong way
- missing parts
Etc...
Seller reply's: "Sorry for inconvenience"

Other Seller: (Shijiazhuang Yilin Arts Import - Ruthy)
We ordered 2 mantel fireplaces and window trims.
1 fireplace arrived marble. Another - not marble (limestone - cheaper material). But they assured me"don't believe your eyes - it's marble!"
Missing parts!
This company charged me FULL price + expensive shipping for their mistake (missing parts). They took our money and didn't sent the product for 1 year.
Seller, why did you sent as fake marble? Did we pay you with fake money?

Alibaba? Dispute? Yes. We filed dispute 5 times - Alibaba canceled it.
Conclusion: Alibaba don't care about their reputation.
I won't buy anything on Alibaba.
I strongly recommend to avoid Alibaba to my friends and family members.
Alibaba, if you want to keep your customers, you should make them happy, not commit a fraud.

Date of experience: October 2, 2019
New York
1 review
0 helpful votes
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I had the most amazing experience with this seller

Date of experience: October 2, 2019
Mexico
1 review
0 helpful votes
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Thanks
October 3, 2019

Cómo se pronuncia
Hello,

Everything was fine with my order, although there was a delay in shipping, it arrived very fast.

Thank you

Date of experience: October 2, 2019
Colombia
1 review
0 helpful votes
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Recommended for conducting business
October 2, 2019

Reliable and simple the whole process, the support is optimal, you can solve the problems quickly

Date of experience: October 2, 2019
Nevada
1 review
0 helpful votes
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LOVE ALIBABA
October 2, 2019

Alibaba Purchase Assurance and followup makes overseas purchases easy and safe.

Date of experience: October 2, 2019
New Zealand
1 review
0 helpful votes
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Nice dealing with Catherine
October 2, 2019

All is great, sometimes I forget I bought by weight not by crystal size. Wish all the size were the same. Lol. Silly me.

Date of experience: October 2, 2019

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
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