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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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I found that Alibaba.com is being managed very professionally. It took me just few minutes to find and order and pay for my products. Right from registration to ordering and paying for products is a very easy process. Thank you Alibaba management and suppliers for such a great professional service.
Very easy to order product on the site, very friendly with purchaser.
The overall experience was good experience, we saved a lot of money
Good selection of suppliers given after I searched for my requirement. Payment option via the site was quick and easy. Have used the site several times and will do again.
Overall, my experience with the site was positive. I ordered my 1 dress of mine and another 1 for my Friend. They sent the product on time. When we open it we saw the product are as same as the online pictures. Awesome Customer Service. Amazing Collection. I'll Orderd here again and again. Thanks
They are great. This is a 7mm number stamp which is hard to find. The product is great, and their service is great.
Make everything as my details
Perfect!
Arrived before the time i have asked
Alibaba as always everything perfect available to resolve any problems that may arise on trading
OK +++
No problem with delivery and quality of produce also producing some special technical modification
Hello, the delivery was on time and form according to schedule, the materials are good as well as the finishes, color and texture. I am completely satisfied, thank you. I hope to continue working with you. And provider.
Very good communication through the production process. Minor issue with shipping date, but still delivered before required, so no complaints!
Purchase procedure was very good, followup via email was excellent and overall I was very impressed with the level of service.
I was unable to find casters in the United States that looked like the casters I wanted to replace. I went to Amazon and various online caster stores. I went to Alibaba and after much browsing, I was able to find the exact caster I wanted. In doing so, I was able to restore full functionality to my $1,800 rolling work desk.
Alibaba Customer. Made several big transactions.
Only 1 Seller was professional and honest:
- Foshan Linhao Art Glass Co (Joy).
Highly recommend this company to everyone!
All other Sellers sent defective product with flaws and refuse to fix it.
Sellers:
- refuse to fix defects or return some amount of money.
- doors opens the wrong way (not as ordered), not like in USA
- Door glass inserted the wrong way
- missing parts
Etc...
Seller reply's: "Sorry for inconvenience"
Other Seller: (Shijiazhuang Yilin Arts Import - Ruthy)
We ordered 2 mantel fireplaces and window trims.
1 fireplace arrived marble. Another - not marble (limestone - cheaper material). But they assured me"don't believe your eyes - it's marble!"
Missing parts!
This company charged me FULL price + expensive shipping for their mistake (missing parts). They took our money and didn't sent the product for 1 year.
Seller, why did you sent as fake marble? Did we pay you with fake money?
Alibaba? Dispute? Yes. We filed dispute 5 times - Alibaba canceled it.
Conclusion: Alibaba don't care about their reputation.
I won't buy anything on Alibaba.
I strongly recommend to avoid Alibaba to my friends and family members.
Alibaba, if you want to keep your customers, you should make them happy, not commit a fraud.
I had the most amazing experience with this seller
Cómo se pronuncia
Hello,
Everything was fine with my order, although there was a delay in shipping, it arrived very fast.
Thank you
Reliable and simple the whole process, the support is optimal, you can solve the problems quickly
Alibaba Purchase Assurance and followup makes overseas purchases easy and safe.
All is great, sometimes I forget I bought by weight not by crystal size. Wish all the size were the same. Lol. Silly me.
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

