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Alibaba

4.0

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,333
value
1,312
shipping
1,306
returns
770
quality
1,285
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Instant Feedback

202 reviews

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Jordan
1 review
0 helpful votes
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Best service
October 28, 2019

The best service quality I got with Alibaba professional in all details
Best wishes for all who work in this group

Date of experience: October 27, 2019
Australia
1 review
0 helpful votes
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Fantastic very happy
October 28, 2019

Very happy with my order. Prompt responses and friendly dealings. Very good competitive prices. I would order again.

Date of experience: October 27, 2019
Hong Kong
1 review
0 helpful votes
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Lock
October 28, 2019

The services is up to standard and the remittance is sent to the supplier is a bit trouble on the bank code or the shift code.

Date of experience: October 27, 2019
Australia
1 review
0 helpful votes
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Profiled accoustic foam
October 28, 2019

Quick response, great selection and high quality custom cutting

Date of experience: October 27, 2019
Japan
1 review
0 helpful votes
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Great quality
October 28, 2019

Quick response and great quality.
It seems a good company.

Date of experience: October 27, 2019
Australia
1 review
0 helpful votes
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Easy transaction
October 28, 2019

Very easy transaction. Having Trade Assurance is a must for me. Gives confidence when purchasing on Alibaba.

Date of experience: October 27, 2019
Nigeria
1 review
0 helpful votes
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Nice
October 28, 2019

Very wonderful and provides a good sense of protection for the buyer. I recommend Alibaba

Date of experience: October 27, 2019
Indonesia
1 review
0 helpful votes
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Great online B2B Experience
October 28, 2019

Easy to contact good manufacturer from China.
Really help our business to get samples and supplies from potential supplier.
The supplier's rating on the website, is really helpful too.

Date of experience: October 27, 2019
Nevada
1 review
0 helpful votes
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Good
October 28, 2019

This was great will
Deal with them again**************************************************************************

Date of experience: October 27, 2019
Australia
1 review
0 helpful votes
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Goofd
October 28, 2019

Good product i want to see if it will do me to whole sale it

Date of experience: October 27, 2019
Bangladesh
1 review
0 helpful votes
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Very Good
October 28, 2019

Very good experience, very helpful. I was able to get the items on time.

Date of experience: October 27, 2019
Canada
1 review
0 helpful votes
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Right price. Right company.
October 28, 2019

Dealing with Sandy, is very smooth transaction. Always diligent. Worry-free communication.

Date of experience: October 27, 2019
Philippines
1 review
0 helpful votes
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First time i bought here in alibaba. But it so easy to transact and also fast delivery. Thank you.

Date of experience: October 27, 2019
Australia
1 review
0 helpful votes
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Excellent communication
October 27, 2019

Alex was professional and kept me informed right till goods arrived. Arranged freight to Australia. Products were as described.

Date of experience: October 27, 2019
GB
1 review
0 helpful votes
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It is easier than I thought!
October 27, 2019

The staff was so helpful and efficient! I much appreciate the service!

Date of experience: October 27, 2019
Italy
1 review
0 helpful votes
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Very good and very fast
October 27, 2019

Laptop bought at a good price. Seller very available and express shipment in 1 week. I'm very satisfied

Date of experience: October 27, 2019
Canada
1 review
0 helpful votes
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Good experience.
October 27, 2019

Overall good experience so far with dealing with Alibaba products.

Date of experience: October 27, 2019
VE
1 review
0 helpful votes
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Everything is easy with alibaba
October 27, 2019

It was very easy and quickly, alibaba is the most security page to do my buys at CN around the web, thank you a lot...

Date of experience: October 27, 2019
California
1 review
0 helpful votes
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Choice of diversity
October 27, 2019

I found a lot of sellers of charging data cable bracelet on Alibaba. Only the color, size and bracelet type of this one are the most. I think the gray cable and rose gold connectors look the most fashionable. The material is blacker than other sellers. The style is better, the seller Kate is particularly good at communication, and my various needs will satisfy me.

Date of experience: October 27, 2019
Puerto Rico
1 review
0 helpful votes
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Excellent
October 27, 2019

Excellent purchase everything went very well from the treatment of the supplier to the delivery everything excellent thank you so much

Date of experience: October 27, 2019

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
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