Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The best service quality I got with Alibaba professional in all details
Best wishes for all who work in this group
Very happy with my order. Prompt responses and friendly dealings. Very good competitive prices. I would order again.
Quick response, great selection and high quality custom cutting
Very easy transaction. Having Trade Assurance is a must for me. Gives confidence when purchasing on Alibaba.
Easy to contact good manufacturer from China.
Really help our business to get samples and supplies from potential supplier.
The supplier's rating on the website, is really helpful too.
Good product i want to see if it will do me to whole sale it
Dealing with Sandy, is very smooth transaction. Always diligent. Worry-free communication.
First time i bought here in alibaba. But it so easy to transact and also fast delivery. Thank you.
Alex was professional and kept me informed right till goods arrived. Arranged freight to Australia. Products were as described.
The staff was so helpful and efficient! I much appreciate the service!
Laptop bought at a good price. Seller very available and express shipment in 1 week. I'm very satisfied
It was very easy and quickly, alibaba is the most security page to do my buys at CN around the web, thank you a lot...
I found a lot of sellers of charging data cable bracelet on Alibaba. Only the color, size and bracelet type of this one are the most. I think the gray cable and rose gold connectors look the most fashionable. The material is blacker than other sellers. The style is better, the seller Kate is particularly good at communication, and my various needs will satisfy me.
Excellent purchase everything went very well from the treatment of the supplier to the delivery everything excellent thank you so much
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

