On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Alibaba Reviews Summary
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
My experience for buying through alibaba was one of the best with lots of help from the supplier.
Первый раз заказывали с Алибабы, товар пришел, все нормально. Работа сайта устраивает, будем заказывать дальше.
Very save purchasing. Using Alibaba services is very convenient and easy.
I managed to find what I was looking for, with good attention and received my order in a timely manner
We are happy with the service from Ali Baba and till the next time. Goods are in 10 days in Holland
Good quality product and good communications with supplier - highly recommended.
It is good so far and I hope will be more satisfied with Alibaba
Everything was at a very high level. I also plan to shop from here in the future.
I have been ordering from Alibaba for some time. It only gets better. Shipping is usually pretty easy to handle and the companies follow thru.
Alibaba express option takes 2 weeks delivery by Air mail to Europe. Too long
Very good seller. Quiet easy to communicate. Prompt responses to queries.
Easy to reach.
From my first contact, this supplier was friendly. The order was completed upon payment from my side and dispatched shortly after. I was very happy with the completion of the transaction
Very good service and excellent backup. Will certainly be using this service again in the near future.
That's a strong statement but we provide proof for it's justification in our video documentary:
https://www.youtube.com/watch?v=KCtTUN9ICUY
Very good service att Alibaba.com site, safe payment and I recommend it.
All our orders always complete and in-time and the supplier very helpful.
Been shaking when i put order since it was my first time but continuous update made me easy and i safely got my order in good order
Excelent, easy to browse, excelent filters that can be use when you are looking to buy some particular items
The Trade Assurance Program and the associated contract reduces the risk of being scammed by a supplier. This portal and the assurance of a refund from Alibaba, if the supplier fails to meet the contract, made me feel secure in working with a supplier in China.
From the business
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members