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Alibaba

4.0

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,333
value
1,312
shipping
1,306
returns
770
quality
1,285
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Instant Feedback

202 reviews

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New York
1 review
0 helpful votes
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Experience with Alibaba
October 27, 2019

I always have good experience with Alibaba and its verified suppliers.

Date of experience: October 27, 2019
Italy
1 review
0 helpful votes
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Prodotto finito troppo caro!
October 27, 2019

Le sedie per quanto riguarda la tappezzeria non sono molto rifinite al contrario di quello che mostra il video del produttore.
Inoltre 15 sedie sono arrivate danneggiate (piedi deformati, vernice abrasa) a causa dell'imballaggio troppo debole per un viaggio così lungo. Mi dispiace: esperienza negativa da non ripetere.

Date of experience: October 27, 2019
Indonesia
1 review
0 helpful votes
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Good Product
October 27, 2019

Seller very responsive and helpful, product still in testing, hopefully the quality is good

Date of experience: October 27, 2019
Hungary
1 review
0 helpful votes
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Great
October 27, 2019

Very good place. I thanks.
I searched a new creasin machine.
The payment as good.
The product was good.
The seller was good.

Date of experience: October 27, 2019
GB
1 review
0 helpful votes
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DoNOT USE ALIBABA
October 27, 2019

I made an order on this site and the seller sent my stuff which I still haven't received after weeks of the agreement and its been a month now. Alibaba are always on the seller side so if you buy from them the trade assurance doesn't exist!

I have been scammed on this website as I still don't have my order which was over $900 and they haven't given me a refund either!

DO NOT USE ALIBABA

Date of experience: October 26, 2019
Philippines
1 review
0 helpful votes
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Amazing
October 27, 2019

I received the product according to my requirements, and it was already my third time to order same type of product.

Date of experience: October 26, 2019
Australia
1 review
0 helpful votes
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Excelent
October 27, 2019

Everything you need in one place for importing and ordering products in volume couldn't be happier

Date of experience: October 26, 2019
Colombia
1 review
0 helpful votes
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Alibaba te acerca a tu objetivo
October 26, 2019

Mi experiencia es increíble, cuando llegue a alibaba tenía muchas dudas, pero la forma en que te reciben en su página, y la seguridad de las compras y los procesos te da esa confianza, ese deseo de comprar con toda tranquilidad, ahora todos mis productos los compro en esta página, hacen un excelente filtro mejorando y exigiendo la calidad de los vendedores.

Date of experience: October 26, 2019
Wisconsin
1 review
0 helpful votes
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Great Products and Great Service!
October 26, 2019

I really enjoy doing business with this great company. All the products I receive are wonderful.

Date of experience: October 26, 2019
Michigan
1 review
0 helpful votes
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Professional
October 26, 2019

Great job all around. No complications. Very clear instructions on how to select, pay. Effective communication. I recommend to everyone all the time. Thank you

Date of experience: October 26, 2019
Ohio
1 review
0 helpful votes
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Very smooth and easy transaction
October 26, 2019

It was easy to find a supplier for what I needed, and Alibaba managed the whole transaction to make me feel secure doing business directly with a Chinese company.

Date of experience: October 26, 2019
GB
1 review
0 helpful votes
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First time on site.
October 26, 2019

Trying to work out how the site works was confusing, but I asked for help from my supplier, who explained everything, and will now be using this site again

Date of experience: October 26, 2019
Canada
1 review
0 helpful votes
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Easy to find a supplier
October 26, 2019

It was easy communications with the supplier, the English language needs more improvement.
Overall it has been good service.

Date of experience: October 26, 2019
Maryland
1 review
0 helpful votes
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My experience with Alibaba has been great. I'm new to all of this so Alibaba process makes it easier to conduct business so far away.

Thank you Alibaba

Date of experience: October 26, 2019
Norway
1 review
0 helpful votes
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Serious
October 26, 2019

My experiece is not bad. I have seen the sealers who was not serious in sale and have gold supplier medal. I expect that Alibaba have more control over the sealers and swipe away all those ruin the bussiness

Date of experience: October 26, 2019
Saudi Arabia
1 review
0 helpful votes
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Nice services
October 26, 2019

Excellent product very easy to use and delivery is perfect

Date of experience: October 26, 2019
Sri Lanka
1 review
0 helpful votes
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Excellent!
October 26, 2019

How ever this is my first order from Alibaba. Everything went smoothly.

Date of experience: October 26, 2019
Australia
1 review
0 helpful votes
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Great!
October 26, 2019

Great experience, wide range of products, good prices, the shipping time should be quicker, I'm a happy customer:-)

Date of experience: October 26, 2019
Mauritius
1 review
0 helpful votes
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1st time
October 26, 2019

Good for a 1st time business, will be more present for other stuff on this site

Date of experience: October 26, 2019
Massachusetts
1 review
0 helpful votes
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Love, love Alibaba
October 26, 2019

I use Alibaba for all my purchases so they can protect me from ordering over sea. Great company :)

Date of experience: October 26, 2019

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
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