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Alibaba

4.0

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,333
value
1,312
shipping
1,306
returns
770
quality
1,285
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202 reviews

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Nicaragua
1 review
0 helpful votes
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Impresora para etiquetas
December 25, 2022

El equipo parece muy bueno pero por falta de papel de etiquetas que no me lo envio no lo puedo probar y no se hasta cuando probar. Aunque compre por separado pero no llego. Eso significa mas costo de servicios de aduana, costos de envio transporte interno. Por mala comunicacion como consecuencia elevado costo por un solo equipo. Despues de compra fue perdido demasiado tiempo.

Date of experience: December 23, 2022
Washington
1 review
0 helpful votes
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High Quality Hoodie
December 24, 2022

At first, I thought the quality was very poor, but I didn't expect the quality to be so good after receiving the goods. I was very happy.I hope everyone can find a goood supplier.

Date of experience: December 21, 2022
GB
1 review
4 helpful votes
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I have been working with the company, they ship on time, good quality, and trustful. I will recommend alibaba to my friends

Date of experience: December 19, 2022
Missouri
1 review
0 helpful votes
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Alibaba can be difficult to understand & hard navigate the website. I took be several times playing around. Alot of trial & error to find what I was looking for. I have placed a few orders from the website, and I am still trying to figure out how to find what I want and how to get it. My best advice its play around, don't purchase from the 1st vendor you find, pay very close attention to the descriptions. Ask lots of questions no matter how small or silly think it might be and be super patient for a reply!

Date of experience: December 17, 2022
Saudi Arabia
1 review
1 helpful vote
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Excilent
December 15, 2022

Delivery on time good quality. Tracking also very easy.
Step by step you can check your package.
Very good packing.

Date of experience: December 15, 2022
Bulgaria
1 review
0 helpful votes
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Много лесно се работи с платформата на Алибаба. Получаваме сигурност при плащането и изпълнението на поръчките

Date of experience: December 10, 2022
Ohio
1 review
1 helpful vote
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Their trade "assurance" is a joke
December 9, 2022

Their trade "assurance" is a joke, it doesn't assure anything except being a huge pain and refunding only 10% of a $6000 order. I will absolutely never ever be using Alibaba ever again and will shout the horrors of this experience to everyone I know, every social media account I can get a hold of, and every review site known to man. I've lost a total of $10,000 on this ordeal and as far as I'm concerned they can go kick rocks.

Date of experience: December 9, 2022
Israel
1 review
0 helpful votes
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Very Good Seller FANXIANA
December 29, 2022

Good Products - no problems, and best customer service, very patient with me, giving me lots of explanations on differnets products

Date of experience: December 9, 2022
Indonesia
1 review
0 helpful votes
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Product is always the best with reasonable prices, very profesional.easy to find the goods we need and transaction can be easy trackable. Thank you alibaba

Date of experience: December 8, 2022
Kenya
3 reviews
0 helpful votes
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Alibaba trailer output
December 11, 2022

I love how this genius minds in this Campus of business are being coded and really outputing the best there is results in the whole world and this really making Jack Maa a bright person.I just love to see how you are going to take from streets and give the something from those researches

Date of experience: December 8, 2022
Australia
1 review
0 helpful votes
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Unhappy Purchaser
December 8, 2022

Since first use this machine has given varying weight output of my product.
In the process of filling my product and whilst talking online with the supplier agent, wires in the machine began to smell very badly...from previous electronics experience this indicates something is overheating and burning out. Although I have chosen not to dismantle the machine I suspect that the motor could be burning out.
To my requests for assistance the supplier assistant will not reply.
My request for a full refund by the supplier has been refused, so I have approached Paypal to their assistance..

Date of experience: December 8, 2022
Massachusetts
1 review
0 helpful votes
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Very unsatisfied
December 8, 2022

Awful customer service, I trusted Alibaba due to its trade assurance claims.
As it turned out the system is flawed and in my case I couldn't apply for a claim for my faulty and damaged products as their claim form did not recognise my bank, when raised they wasted my time until the due date had past, wouldn't recommend, false claims and bad Customer service

Date of experience: December 7, 2022
Australia
1 review
0 helpful votes
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Superior Value and Timely Assistance
December 7, 2022

This acquisition of Quick Change Lathe Tool Holders was excellent, fast, and professional. All of my expectations were met and the products were better than I had hoped for. The sizing, machining, and presentation perfect. The value was excellent and I recommend this vendor highly

Date of experience: December 7, 2022
Germany
1 review
0 helpful votes
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Service fine
December 7, 2022

Communication and Service is very good. Not all products have been ok, prompt refund. Yarnbowls should be checked better before leaving the Warehouse.

Date of experience: December 6, 2022
California
1 review
0 helpful votes
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Shipping to wrong state
December 7, 2022

Order some smart watches and they are shipped to wrong state contact the seller she sad don't waste my time guess what I'm never gonna buy anything from them again alibaba just trying to be Amazon which they never be

Date of experience: December 6, 2022
Australia
1 review
0 helpful votes
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We have been serviced with Frank and I am very impress with his excellent attitude, planning, organising and customer services. He is able to recommed the right products for us and explain clearly to any of our queries. We had a very happy shopping experience with this company and would continous to work with them in the future. Highly recommded company!

Date of experience: December 6, 2022
AE
1 review
0 helpful votes
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I used to multi shop among suppliers of products of items which I am looking for, but, when I came across Zhongshan City Yanchen E-Commerce Co., Ltd. - I am most satisfied of who they deal with clients, the quality of their products are best and processing is really fast. I do recommend resellers, personal buyers wholesalers etc. to try their services and range of products. They are amazing

Date of experience: December 5, 2022
Belgium
1 review
0 helpful votes
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I have used Alibaba for different bought now and can say all were very professional and everybody was really helpful, I would use Alibaba always again

Date of experience: December 3, 2022
GB
1 review
0 helpful votes
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Second Order
December 6, 2022

Shipment made on time. At every step we were notified about its status. It arrived on time.
Very happy with the service and will recommend.

Date of experience: December 2, 2022
Croatia
1 review
0 helpful votes
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All praises to the sender
I have never experienced such great effort and great communication with the sender, I highly recommend it to everyone

Date of experience: December 2, 2022

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
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