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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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El equipo parece muy bueno pero por falta de papel de etiquetas que no me lo envio no lo puedo probar y no se hasta cuando probar. Aunque compre por separado pero no llego. Eso significa mas costo de servicios de aduana, costos de envio transporte interno. Por mala comunicacion como consecuencia elevado costo por un solo equipo. Despues de compra fue perdido demasiado tiempo.
At first, I thought the quality was very poor, but I didn't expect the quality to be so good after receiving the goods. I was very happy.I hope everyone can find a goood supplier.
I have been working with the company, they ship on time, good quality, and trustful. I will recommend alibaba to my friends
Alibaba can be difficult to understand & hard navigate the website. I took be several times playing around. Alot of trial & error to find what I was looking for. I have placed a few orders from the website, and I am still trying to figure out how to find what I want and how to get it. My best advice its play around, don't purchase from the 1st vendor you find, pay very close attention to the descriptions. Ask lots of questions no matter how small or silly think it might be and be super patient for a reply!
Delivery on time good quality. Tracking also very easy.
Step by step you can check your package.
Very good packing.
Много лесно се работи с платформата на Алибаба. Получаваме сигурност при плащането и изпълнението на поръчките
Their trade "assurance" is a joke, it doesn't assure anything except being a huge pain and refunding only 10% of a $6000 order. I will absolutely never ever be using Alibaba ever again and will shout the horrors of this experience to everyone I know, every social media account I can get a hold of, and every review site known to man. I've lost a total of $10,000 on this ordeal and as far as I'm concerned they can go kick rocks.
Good Products - no problems, and best customer service, very patient with me, giving me lots of explanations on differnets products
Product is always the best with reasonable prices, very profesional.easy to find the goods we need and transaction can be easy trackable. Thank you alibaba
I love how this genius minds in this Campus of business are being coded and really outputing the best there is results in the whole world and this really making Jack Maa a bright person.I just love to see how you are going to take from streets and give the something from those researches
Since first use this machine has given varying weight output of my product.
In the process of filling my product and whilst talking online with the supplier agent, wires in the machine began to smell very badly...from previous electronics experience this indicates something is overheating and burning out. Although I have chosen not to dismantle the machine I suspect that the motor could be burning out.
To my requests for assistance the supplier assistant will not reply.
My request for a full refund by the supplier has been refused, so I have approached Paypal to their assistance..
Awful customer service, I trusted Alibaba due to its trade assurance claims.
As it turned out the system is flawed and in my case I couldn't apply for a claim for my faulty and damaged products as their claim form did not recognise my bank, when raised they wasted my time until the due date had past, wouldn't recommend, false claims and bad Customer service
This acquisition of Quick Change Lathe Tool Holders was excellent, fast, and professional. All of my expectations were met and the products were better than I had hoped for. The sizing, machining, and presentation perfect. The value was excellent and I recommend this vendor highly
Communication and Service is very good. Not all products have been ok, prompt refund. Yarnbowls should be checked better before leaving the Warehouse.
Order some smart watches and they are shipped to wrong state contact the seller she sad don't waste my time guess what I'm never gonna buy anything from them again alibaba just trying to be Amazon which they never be
We have been serviced with Frank and I am very impress with his excellent attitude, planning, organising and customer services. He is able to recommed the right products for us and explain clearly to any of our queries. We had a very happy shopping experience with this company and would continous to work with them in the future. Highly recommded company!
I used to multi shop among suppliers of products of items which I am looking for, but, when I came across Zhongshan City Yanchen E-Commerce Co., Ltd. - I am most satisfied of who they deal with clients, the quality of their products are best and processing is really fast. I do recommend resellers, personal buyers wholesalers etc. to try their services and range of products. They are amazing
I have used Alibaba for different bought now and can say all were very professional and everybody was really helpful, I would use Alibaba always again
Shipment made on time. At every step we were notified about its status. It arrived on time.
Very happy with the service and will recommend.
All praises to the sender
I have never experienced such great effort and great communication with the sender, I highly recommend it to everyone
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

