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Alibaba

4.0

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,333
value
1,312
shipping
1,306
returns
770
quality
1,285
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Instant Feedback

202 reviews

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Texas
1 review
7 helpful votes
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Great Totes
December 12, 2022

Super professional and helpful, answered questions and provided product detailed information. Samples provided for approval in a timely manner. Provided photos for approval and final product exceeded our expectations. Very easy and smooth process.

Date of experience: December 1, 2022
Arizona
1 review
1 helpful vote
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An incredible place to be able to come to meet your profit margin needs. Great Pricing and fast communication!

Date of experience: November 30, 2022
GB
1 review
0 helpful votes
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Extremely Professional
December 1, 2022

Quality products, helpful and professional staff. Products safely delivered on-time without any damage. Overall fantastic service!

Date of experience: November 30, 2022
Nigeria
1 review
0 helpful votes
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Great Site to buy
November 29, 2022

I have been using Alibaba and I find it easy to search and pay for items using credit cards and PayPal. It can generate invoice for your transaction for cooperate use.

Date of experience: November 29, 2022
GB
1 review
0 helpful votes
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Safe and great
November 29, 2022

Amazing platform to do business. Straight forward. Instruction was all clear, able to get documents on time to clear the import

Date of experience: November 28, 2022
Malta
1 review
0 helpful votes
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Products as described, well packed and reliable source,communicatons with seller was vey good, consistent and helpful

Date of experience: November 27, 2022
Saudi Arabia
1 review
1 helpful vote
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Alibaba is one of the most reliable sites for buying products.
As the companies are documented in an excellent and comfortable way for customers, which makes the buyer buy while he is reassured.

+1
Date of experience: November 25, 2022
Saudi Arabia
1 review
1 helpful vote
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A beautiful experience
November 25, 2022

Easy communication, understanding, fast delivery and a beautiful product.
And various options
Thanks.

Date of experience: November 24, 2022
Germany
1 review
1 helpful vote
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Great experience and easy simple services, also got very helpful system for all your needs Love it!.

Date of experience: November 23, 2022
Switzerland
1 review
0 helpful votes
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I expected more than 10 days of delivery. Finally it was 3 days
The quality was very high
Even the sales contact was very engaged

Date of experience: November 22, 2022
Mexico
1 review
1 helpful vote
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I'm very happy with my order, everything was very clear and smooth, I can say they exceed my expectation at all. Fives stars!

Date of experience: November 20, 2022
Texas
1 review
0 helpful votes
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Great platform
November 20, 2022

I was a bit worry about using the platform. My experience has been very positive. Will continue to use this platform.

Date of experience: November 18, 2022
El Salvador
1 review
0 helpful votes
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Damaged boxes and packaging.

We suggest improving packaging to guarantee the quality of the product received

+1
Date of experience: November 18, 2022
Tennessee
1 review
0 helpful votes
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Relay Protection test
November 17, 2022

The services for Alibaba it's the very good and little expensive but It's sure, It's good fort check the status

Date of experience: November 16, 2022
Canada
1 review
0 helpful votes
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I use this company all the time, and recently was able to recommend them to 20 of my friends, all of whom were very happy with their products.

Date of experience: November 16, 2022
North Carolina
1 review
1 helpful vote
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Great service
December 6, 2022

We are very please with the people we have been working with. Each time I have questions about a product I am greeted with a friendly and helpful person.

Date of experience: November 16, 2022
Australia
1 review
0 helpful votes
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First time purchaser
November 16, 2022

This was my first time using Alibaba and found the site to be helpful and indeed kept me on my toes with friendly reminders and messages which assisted me in keeping in touch with suppliers etc. Their Trade Assurance is such a huge help when someone like me is just beginning - so thank you Alibaba. Appreciated and highly recommend as my first go to source for products.

Date of experience: November 15, 2022
Romania
1 review
0 helpful votes
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Hi
November 15, 2022

Good quality of products i will follow farword for more interesting products on alibaba site
I recomand!
Thanks!

Date of experience: November 15, 2022
Minnesota
1 review
1 helpful vote
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Quality and Time
November 15, 2022

The product has good quality and it was shipped very quickly.
Very easy to communicate with the seller!
So happy with my purchase!
Will order again

Date of experience: November 14, 2022
GB
1 review
0 helpful votes
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Ali baba has no powers over its sellers the seller can block the buyers after tsking our money we get block, after we negotiated for delivery to be DDP directly delivered to door the sellers sends it to port its clearly state in the chat history we asked to pay tax and customs and duty up front and wanted express delivery but ali baba thinks its ok to negotiate something then draft another thing in the order details so the customers isnt aware st the time of purchase. I have never felt so crap ali baba and support team make you feel like you are lying they even call you a liar direct to your face when evidence is clear they twist it on you, I have has another bad experience but this is my last time i called my bank and got my money back last time i will do the same this time ali baba wont help you they good at taking your money and providing crap services. AVOID ALI BABA PLATFORM

Date of experience: November 13, 2022

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
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