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Alibaba

4.0

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,333
value
1,312
shipping
1,306
returns
770
quality
1,285
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Instant Feedback

202 reviews

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Saudi Arabia
1 review
0 helpful votes
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Very good job
January 23, 2023

Hey, this is Azhar. I'm very pleased with the products and the seller. The quality of his work is excellent and well maintained

Date of experience: November 12, 2022
Florida
1 review
3 helpful votes
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Refund process
November 13, 2022

That platform is the worst platform I've ever dealt with! They support sellers and allow them to steal customers money! I ordered a product for almost $500 from one of their sellers and I never received the package! When I applied for refund they mediated the dispute and after a long dispute they finally agreed to refund me $130 with no other choice than accepted it or lose my entire money and close definitely the dispute!

Date of experience: November 12, 2022
California
1 review
0 helpful votes
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Quality
April 3, 2023

One of the primary goals of every business owner is to find more customers and make more sales. To do this, you need to figure out the best ways to reach your customers; that is where an e-commerce marketplace comes in.

The good news is that you can access one of the biggest global e-commerce platforms for free as a seller. Alibaba.com is a worldwide e-commerce company that offers free membership for business owners. In this article, we discuss free membership for Alibaba.com and how to benefit from it as a business owner.

Date of experience: November 12, 2022
Peru
1 review
0 helpful votes
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Excelentes contactos con empresas productoras de China y todo el mundo, rápido contacto tienes facilidades de traducción de idiona para tener una buena comunicación. Productos de calidad y de toda variedad.

Date of experience: November 12, 2022
Canada
1 review
0 helpful votes
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Excellent
November 20, 2022

Excellent service great communication, keep provider this quality service great product, send more great deals

Date of experience: November 12, 2022
Kazakhstan
1 review
0 helpful votes
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Спасибо большое продавцу! Всё сделано профессионально! Всё объяснил. Очень вежливый и терпеливый. Рекомендую!

Date of experience: November 12, 2022
Spain
1 review
2 helpful votes
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It has been a really positive experience. Happy with the products and the service. Also happy with communication at all times.

Date of experience: November 10, 2022
Florida
1 review
0 helpful votes
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TERIBBLE
November 10, 2022

Worst experience ever.
I did not get my package.
Did not get my money back.
Thieves. Don't waste your money on any seller here.

+1
Date of experience: November 9, 2022
Australia
2 reviews
2 helpful votes
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Great shoping site
November 13, 2022

You won't find a cheaper site with the amount of stuff for sale. I mean they sell everything. Great job alibaba

Date of experience: November 9, 2022
Canada
1 review
0 helpful votes
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Polycarbonate plates
January 8, 2023

Good quality products, very nice customer service. For sure, we will continue our business with this supplier.

Date of experience: November 9, 2022
France
1 review
0 helpful votes
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VAT process
November 9, 2022

VAT process is a bit complex but working.

I was afraid to pay twice the VAT because having an order higher than 150 euros, the IOSS process indicates that the VAT must be paid in France. If you don't upload the VAT number before placing the order Alibaba collect the VAT. VAT collected by Alibaba has been refunded

Date of experience: November 8, 2022
Italy
1 review
1 helpful vote
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Very good website. Need experience to find what you really need, because suppliers are not all at the same quality level.

Date of experience: November 3, 2022
Germany
1 review
0 helpful votes
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Alibaba ist gut...,,,,,,,,,,,,,,,,,,,,,,,,,,,...-----------

Date of experience: November 3, 2022
France
1 review
0 helpful votes
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Top
November 15, 2022

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Date of experience: November 3, 2022
New York
2 reviews
0 helpful votes
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Custom 90mm ball
November 4, 2022

Hengshui Jiucheng Technology Co. Did an excellent job creating and manufacturing a custom 90mm ball for us. They were very knowledgeable, easy to work with, and had fast production and shipping times! My company manufactures all different kinds of products and these balls come out perfect for a current project we were working on. I will definitely be doing business with them again for sure!

Date of experience: November 2, 2022
France
1 review
1 helpful vote
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It was a great work with this company, box are quality and Dora was very understanding whit me. I will order again when I need.

Date of experience: October 31, 2022
Puerto Rico
1 review
0 helpful votes
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Excelent service from supplier. The orientation regarding the best part for my project was acerted.
The transaction very easy and a confidence shipping.
Thank you!

Date of experience: October 28, 2022
Ecuador
1 review
0 helpful votes
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Musty smell of the yarn
October 28, 2022

The yarn 11/1 NM Black core elastic Mohair (Item 3), all the yarns arrived with a strong musty smell and in some cases, the plastic cover that covered the yarn cones is wet. So, we have had to remove all the yarns and let them air out to eliminate the strong musty smell. We also pleace all this yarn at the sun and rewind the yarn, that is, pass it from the cone in which it arrived to other cones. This also helps the yarn to dry out and lose its smell a bit. We hope that once a washing process has been carried out, the musty smell will be permanently lost. The fiber is presented with many knots.

Date of experience: October 27, 2022
Nevada
1 review
0 helpful votes
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Very safe until you receive your order on time's, thanks for making things easier, their website is the best and easiest way to work

Date of experience: October 27, 2022
Mississippi
1 review
0 helpful votes
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Satisfied Customer!
October 27, 2022

This was just an added amount to purchase express freight instead of ocean freight. This would make shipment faster delivery.

Date of experience: October 26, 2022

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
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