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Alibaba

4.0

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,333
value
1,312
shipping
1,306
returns
770
quality
1,285
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Instant Feedback

202 reviews

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Japan
1 review
0 helpful votes
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初めての仕入
January 22, 2023

初めて商品を買いましたが、アリババのサポートは十分でした。買い手側と売り手側の間に入って正確な取引ができるよう、管理しているので安心して買い付けができました。今度また買い付けをするときは、こちらを利用したいと思います。

Date of experience: January 21, 2023
CD
1 review
0 helpful votes
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I like the like the product. Good quality. The product is good.Good quality. Very professional and supportive

Date of experience: January 20, 2023
South Africa
1 review
0 helpful votes
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Tres satisfait
January 20, 2023

Je suis satifait du systeme de vente de alibaba. Plusieur vendeur sont reactif, les produits sont conforment a la description et je n'ai jamais ete decu de mes achats. Toutefois, il y a des vendeurs, surtout sur les produit couteux genre tracteur, automobile et autre, qui sont proche de l'arnaque et ne veulent pas continuer le processus de commande si l'achat se fait via alipay. Or, c'est le seul systeme a mon avis qui me protege d'une eventuelle arnaque. C'est pour cela que depuis un moment je n'arrive pas a acheter un tracteur ou du materiel agricole, sur 15 prospects que j'ai eu seul 02 acceptent le paiement par alipay, le reste veulent du western union, qui, a mon avis est une arnaque dont j'ai ete victime en 2018 sur alibaba.

Date of experience: January 20, 2023
Florida
1 review
0 helpful votes
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Extraordinary service and attention, they are very professional and resolute, with a radiant and efficient response when it comes to needing a spare part for my photo booth 360 (100% recommended).

Date of experience: January 19, 2023
Italy
1 review
0 helpful votes
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Articoli molto belli, corredati di certificato box e panno per lucidare i gioielli. Imballo perfetto, arrivati velocemente. Commerciale veloce e molto professionale. Davvero soddisfatto!

Very beautiful items, accompanied by a certificate, box and cloth to polish the jewels. Perfect packaging, arrived quickly. Fast and very professional trade. Really satisfied!

Date of experience: January 17, 2023
Maryland
1 review
0 helpful votes
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First Time Buyer
January 18, 2023

This was my first time purchasing on Alibaba and I must say that I am very satisfied with the first item that I received. Looking forward to continuously purchasing with them.

Date of experience: January 17, 2023
GB
2 reviews
0 helpful votes
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The amount of suppliers here are insane! You can find anyone making anything as well as providing extra services such as personalising as per your company's design, or just bulk ordering. This being China though, the delivery charges and times can be a bit much when you are looking for a bit smaller quantity.

Date of experience: January 16, 2023
New York
1 review
0 helpful votes
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Nice
January 13, 2023

Good products! Good service! My buyers like it! Express delivery is timely. I will repurchase. You can believe this seller!

Date of experience: January 11, 2023
Texas
1 review
0 helpful votes
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Perfect
January 12, 2023

I have ordered coins many times from this vendor. Good quality products and fast shipping. Perfect as always.

Date of experience: January 10, 2023
Viet Nam
1 review
0 helpful votes
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Fast delivery, the design is very beautiful, the shop's response is very fast, the service is perfect, I will come back to buy more products from the shop

+4
Date of experience: January 9, 2023
Mexico
1 review
0 helpful votes
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EXCELENTE PROVEEDOR
January 6, 2023

RAPIDEZ Y ATENCION EXCELENTES. PHOBE ES UNA EXCELENTE VENDEDORA. LA INFORMACION SOLICITADA AL VENDEDOR SIEMPRE ERA ENTREGADA DE FORMA RAPIDA.

Date of experience: January 6, 2023
Arizona
1 review
2 helpful votes
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I can't get my refund
January 4, 2023

This is a scam. They had no problem taking my money then they emailed me saying the shipping was more than they charged me, they wanted me to send them more money at this point I was unsure if this was a scam so I was hesitant to send them more money, then they said they were out of stock (any honest business would not charge you and give you a delivery date until they know they have the product) and they couldn't return my money because the transaction had already cleared?, which makes no sense to me?

Date of experience: January 4, 2023
Philippines
1 review
0 helpful votes
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Excellent Forwarder
January 4, 2023

Been using their service twice lately and really appreciate it. They are fast and trustworthy. Easy to communicate with and are willing to give assistance and advise when asked.

Date of experience: January 4, 2023
Sweden
1 review
1 helpful vote
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Glad to know this supplier
January 3, 2023

The service was great and we received the goods on time with compliant quality.

Will buy more from this supplier.

Date of experience: January 3, 2023
Argentina
1 review
0 helpful votes
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Everything turned out excellent! Very kind at all times to solve problems and give me the tracking number of my order! I recommend them 100%!

Date of experience: January 2, 2023
Norway
1 review
0 helpful votes
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Its a very nice pearl necklace with very even pearls, same color and shape, the lock on it seems robust and cute, I like it and im sure she will too, might even get myself a different necklace from the same store. High quality pearls and very pleasant experience.

Date of experience: January 1, 2023
Thailand
1 review
0 helpful votes
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I can finding good quality products for use with full function here.thank you for Alibaba site.I like it so much.

Date of experience: December 28, 2022
India
1 review
0 helpful votes
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Quality Mobile Cables
December 29, 2022

Products were good and as per specification. A trusted seller with whom you can go for long term business. I'm quite satisfied with our deal.

Date of experience: December 27, 2022
TZ
1 review
0 helpful votes
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Alibaba is a place you get right goods and on time, I have received PVC Printer from India, and Papers from China, before even the estimated delivery time.

Date of experience: December 27, 2022
VE
1 review
0 helpful votes
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Excellent Material
December 26, 2022

Very Quality 100% recommended The product is of very good quality, finish and presentation.From now on we have the willingness to continue working and that it is to be a strategic commercial winger In Venezuela, I know that you will have a lot of receptivity

+2
Date of experience: December 24, 2022

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
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