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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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Great Company. Great people. Easy transaction. Super easy to deal with. Very help full Will deal with them again
Easy access to the product and know its specifications and good communication and follow-up wonderful and honest in the product description
Supplier very responsive & overall services are satisfied. Product received is also satisfied. Delivery of service time frame is also very fast and efficient.
I was very happy with how quickly the product arrived and how nice equality was. Loved the fact that it was one piece and I didn't have to worry about attaching it to something else. Customer service was amazing and they really went out of their way to share photos in advance and to give reassurance. I will definitely be using them again in the near future.
I've never gotten bad product. From samples to actual shipment I've experiencedgreat service from the vendors I choose
I love shopping at Alibaba.com. You understand buyer need and make life easy shopping at Alibaba. Your trade Assurance put my business deal with seller at ease. Your seller are so easy to communicate with and so friendly. This will be my first choice place to shop for my need. Thank you Alibaba.
I have found Alibaba to be a great site to buy from, but like any site, there are good and bad, once u have found a good supplier why go somewhere else. I won't, very happy with the site and it deserves good feedback.
Recently I ordered dry control assembly parts for a dry box. Thank you for your best effort and quick shipment.
Professional service and approaches are quite impressive.
China is overtaking Japan in every aspect, and no longer cheap and shonky product's manufacturers.
Today we rely on them definitely.
Kind regards
Thanks a lot from Japan.
I am only fairly new to alibaba. I have made several transactions, with serveral different suppliers. I have had a couple of ups and downs, but I am extremely happy overall with everything. There is such a huge variety of clothing and suppliers, you really have to take the time to look at reviews and search for the correct product, and company.
I have also found that you must question everything, do not assume anything and maybe get a second quote to compare. I am happy with the suppliers I have bought garments from, so I will try to continue sourcing from them only.
Buena gestión, solucionando todas las dudas y preguntas que van surgiendo. Buenos precios y buena calidad.
Very good,, honest, good prices. One can purchase products from Alibaba site without any fear. They are friendly.
By using Alibaba I found new supplier for my bussines. Good way to see where is order and they status. Supplier have to update all data there and I am no worry for my money.
I was hesitant to try this. I was extremely pleased with the product and my interaction with the suppliers. Everyone has been very responsive and helpful
The supplier should specify the item I see it sell HP folio 13 1020 screen unit, but I actually received the screen shell.
Wonderful site to find anything related to my medical practice needs. The navigation is smooth and provides numerous options for successful searches
It is not that quality that I was expecting, it is difficult buying online
Next time i will need more details about the goods sold online as quality, materials used...
The earrings are the latest trend but we haven't had ones with this detail down here. I'm sure they'll fly of the shelf.
If you want to find Suppliers to buy best products with a reasonable price & high quality. I recommend you to do it on ALIBABA. Very easy to use & find best supplier! There are many suppliers will help you to do what you want & they're friendly, support you much more than you can imagine. Hope you can find a best supplier as partner for your business soon.
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

