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Alibaba

4.0

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,333
value
1,312
shipping
1,306
returns
770
quality
1,285
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Instant Feedback

202 reviews

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Germany
1 review
0 helpful votes
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Earrings
December 5, 2019

Very quick shipment, i received my goods in 7 days perfect quality competent supplier i placed one more order he is trust worthy.

Date of experience: December 4, 2019
South Africa
1 review
0 helpful votes
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This site has everything for everyone. Alibaba protect the buyer and seller. Just make sure you check out all information or the product and seller before placing the order.

Date of experience: December 4, 2019
Greece
1 review
0 helpful votes
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GREAT
December 5, 2019

Acurate and professionals with strong knowledge in on line services, always willing to gide and to intervene whenever is needed.

Date of experience: December 4, 2019
Serbia
1 review
0 helpful votes
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True, alibaba is the best on the net for business people. Big hug for all good people who work in alibaba and best wishes in new year... Can you be better? YES. You MUST control companies who using your platform they publish one price and when you thing that you find just what you wish, they ask from you extremely bigger price for same product. After that costumers are angry on alibaba - but alibaba do not doing this, this doing most of users of alibaba platform. So please, think about that how to control users of platform for sell products... Best wishes in new year.

Date of experience: December 4, 2019
Virginia
1 review
0 helpful votes
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Great to work with.
December 5, 2019

Their product is as promised as pictured and promised. They were willing to answer any and all questions and even made sure I had the right equipment to print on them before they would take my order. I hope to work with them again in the near future.

Date of experience: December 4, 2019
Spain
1 review
0 helpful votes
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Beware of seller.
December 4, 2019

Seller can be confuse with wrong image and real product. Just talk with them and clarify yourself for what product you need in the chat. Everything registered so if they lie. You win. And go to another seller.

Also, make to studie well about products you whant. Knowledge is power, and this power save you money.

Date of experience: December 4, 2019
Cyprus
1 review
0 helpful votes
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Antonis K.
December 4, 2019

Very satisfied, great quality and service. I am always pleased when I do my orders from Alibaba.com. Recommended.

Date of experience: December 4, 2019
New York
1 review
0 helpful votes
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I give them a thumbs up. I will still order from them and recommend them to other customers. They are always chatting with you to keep you up to date. The products are sent out in a timely Fashion, if not they explain why. They have a variety of good looking items to choose from. Overall it's a good company to do business with.

Date of experience: December 4, 2019
GB
1 review
0 helpful votes
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Would highly recommend this supplier. Friendly and understandable. All product was recieved earlier with top quality, making life joyful.

Date of experience: December 4, 2019
New York
1 review
0 helpful votes
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Thanks Mandy Feng
December 4, 2019

Very Very Good Product A Very Big Thanks to Mandy Feng she is so nice. This product is very Thing I love it

Date of experience: December 3, 2019
New York
1 review
0 helpful votes
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Not satisfied
December 4, 2019

I choosed wrong supply where the picture freeze for long time so I had to transfer to another channel then back again. I guess your server is overloaded.

Date of experience: December 3, 2019
Colombia
1 review
0 helpful votes
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Excellent
December 4, 2019

Excellent service and attention to the buyer
All my questions were answered even when I requested the Dispute because my product had not been received at the time, the company staff was very professional in resolving my request which I accepted, today December 3,2019 I received my order, I am grateful

Date of experience: December 3, 2019
Haiti
1 review
0 helpful votes
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Efficiency!
December 4, 2019

Alibaba maintains you informed of the location and status of your goods! It is even insured and well taken care of!

Date of experience: December 3, 2019
Georgia
1 review
0 helpful votes
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Great service
December 4, 2019

They always take care of me when i have questions. Also they are very quick when it comes processing orders

Date of experience: December 3, 2019
Canada
2 reviews
0 helpful votes
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Would highly recommend this supplier. Very easy to communicate and product was top quality. All product was recieved earlier than contracted for.

Date of experience: December 3, 2019
Spain
1 review
0 helpful votes
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It is all so easy, just need some time to find the right suppliers. I did and am happy. They are kind and helpfull.

Date of experience: December 3, 2019
Switzerland
1 review
0 helpful votes
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The Best Service By
Huizhou City Yu Hai Water Sport Equipment Co., Ltd.
Thank You for your Service and Quality
You made my dream come true
Thank you
All the Best

Yassin Osman

Date of experience: December 3, 2019
New Zealand
1 review
0 helpful votes
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Easy and Helpful.
December 3, 2019

Very helpful and easy to communicate with> i am always happy with the service and products I purchase.

Date of experience: December 3, 2019
GB
1 review
0 helpful votes
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It can take a while to navigate the website and find the right company. THe messaging system isn't perfect either but once you find some companies you like the sound of, you can talk to them and get any paperwork etc needed. I'll defo be buying more items.
In an ideal world I woudl travel to the company and do more due diligence but without Alibaba, I wouldn't even have a chance to buy any of these items.

Date of experience: December 3, 2019
Peru
1 review
0 helpful votes
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Conforme
December 3, 2019

Los productos ok aunque al principio hubo una confusion pero para ser la primera vez, buena experiencia.

Date of experience: December 3, 2019

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
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