Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I buy a lot and I have always had great companies.
The key is to do your research.
I have some brilliant suppliers now.
I highly recommend this site. They have just what you want and for just the rite price. The days of buying wholesale for America are at an end. Thanks Alibaba.com
Easy site to naviate, found an amazing supplier and will definitely think of alibaba for any future purchases.
Thanks for your service Acurate and professionals with strong knowledge in on line services, always willing to gide and to intervene whenever is.
Quality Services and the time for shipping was within the timelines. I would recommend someone to use alibaba website to buy goods
Good service and very cheap
There are so many things in different categories so everybody can find what they need on alibaba
Regards Ingar Granholt
Everything I look for is available on Alibaba.com. While some suppliers (as on every similar site) may not be perfect, with Alibaba Trade Assurance, it helps sort through the Best from the Rest. I now only select suppliers that are willing to keep the whole transaction within the Alibaba Trade Assurance program, from purchase order to payment to delivery confirmation. If the supplier requests order outside of the program, we won't use them. Since we have done this, we have been 100% satisfied with all purchases and suppliers.
This drone is an awesome beginner for my son he loves it. Its a very good drone for someone that is wanting to learn to how to fly one.
Alibaba is a true company. First of all, you must read and get to understand how the company system operates. Learn which supplier you need to make purchases from. Exercise wisdom and follow the company's policy and you will be off to the right start. Customer service is good and to me, the suppliers are easy to communicate with.
Actually simple set up and easy to use, very happy with products. I will use it for all my large purchase needs.
This is my second product to arrived from Alibaba and so far everything arrived smoothly and on time. I will highly recommend this website
Everything went well and everyone I dealt with was very professional. Their tracking system and shipping tracking is excellent. Job well done... Thanks Dan
This is an awesome company to do business with - i've never been disappointed and the services/products are always great.!...
Anny form Shenzhen Pucent Technology Co., Ltd, all professional, friendly, kind, I recommend cooperation, we will certainly cooperate again.
All you need to start your business no matter manufacturing or resell. Easy to understand and good support.
Always willing to solve any problem. 100% recomanable.
The product with a great presentation and hoping to sell it to make the next order without hesitation.
AL PRINCIPIO TENIA MIEDO DE UN FRAUDE PERO LA PLATAFORMA ME DIO MUCHAS HERRAMIENTAS ANTES DE MI PRIMER COMPRA SE BRINDA MUCHA SEGURIDAD Y SEGUIRE CON ELLOS PARA MIS COMPRAS AL MAYOREO
I am very pleased with product ordering service. I have had excellent experience with the suppliers.
The site is very easy and helped me a lot and they were honest with me in everything. Thaaaaaaaaaaaaanks
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

