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Alibaba Reviews Summary
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I buy a lot and I have always had great companies.
The key is to do your research.
I have some brilliant suppliers now.
I highly recommend this site. They have just what you want and for just the rite price. The days of buying wholesale for America are at an end. Thanks Alibaba.com
Easy site to naviate, found an amazing supplier and will definitely think of alibaba for any future purchases.
Thanks for your service Acurate and professionals with strong knowledge in on line services, always willing to gide and to intervene whenever is.
Quality Services and the time for shipping was within the timelines. I would recommend someone to use alibaba website to buy goods
Good service and very cheap
There are so many things in different categories so everybody can find what they need on alibaba
Regards Ingar Granholt
Everything I look for is available on Alibaba.com. While some suppliers (as on every similar site) may not be perfect, with Alibaba Trade Assurance, it helps sort through the Best from the Rest. I now only select suppliers that are willing to keep the whole transaction within the Alibaba Trade Assurance program, from purchase order to payment to delivery confirmation. If the supplier requests order outside of the program, we won't use them. Since we have done this, we have been 100% satisfied with all purchases and suppliers.
This drone is an awesome beginner for my son he loves it. Its a very good drone for someone that is wanting to learn to how to fly one.
Alibaba is a true company. First of all, you must read and get to understand how the company system operates. Learn which supplier you need to make purchases from. Exercise wisdom and follow the company's policy and you will be off to the right start. Customer service is good and to me, the suppliers are easy to communicate with.
Actually simple set up and easy to use, very happy with products. I will use it for all my large purchase needs.
This is my second product to arrived from Alibaba and so far everything arrived smoothly and on time. I will highly recommend this website
Everything went well and everyone I dealt with was very professional. Their tracking system and shipping tracking is excellent. Job well done... Thanks Dan
This is an awesome company to do business with - i've never been disappointed and the services/products are always great.!...
Anny form Shenzhen Pucent Technology Co., Ltd, all professional, friendly, kind, I recommend cooperation, we will certainly cooperate again.
All you need to start your business no matter manufacturing or resell. Easy to understand and good support.
Alibaba is easy to do business with and has many features to help you understand how to navigate the site.
Always willing to solve any problem. 100% recomanable.
The product with a great presentation and hoping to sell it to make the next order without hesitation.
AL PRINCIPIO TENIA MIEDO DE UN FRAUDE PERO LA PLATAFORMA ME DIO MUCHAS HERRAMIENTAS ANTES DE MI PRIMER COMPRA SE BRINDA MUCHA SEGURIDAD Y SEGUIRE CON ELLOS PARA MIS COMPRAS AL MAYOREO
I am very pleased with product ordering service. I have had excellent experience with the suppliers.
The site is very easy and helped me a lot and they were honest with me in everything. Thaaaaaaaaaaaaanks
From the business
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members