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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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This is an amazing company!
What could we do if this company did not exist?
Thank you, Alibaba.com!
Vendor sizing feels like they sewed a 5xl label on a 3xl shirt. All shirts from xl to 5xl ran one full size smaller
Great company with nice service and professional products. Nice buying experience. Lovely person, recommend this company- Shanghai Saferlifts Machinery Co., Ltd.
Seller helped as much as possible.
Issues with delivery due to the battery but that was not at the fault of the seller.
Product is good quality and would purchase from again in the future.
Product could use an update from the manufacturers end by making the battery quicker to change on the "go".
It is a good experience, very good service, an easy, fast and reliable business.
Suppliers with good service and very good prices, great service.
Without Alibaba I would not have been able to purchase custom made parts so easily and with the confidence that the whole process was secure and reliable.
This is not a business I'm doing the review for the free battery for my a top toys.com for my XT drone captor
I have order two times ansd I can say that they are really profetional and they do a nice service, I am very thankfull
Alibaba is a great place to buy products. I found a lot of variety here and its very easy to order. The contract is very good. I was helped when i needed it. I will buy again.
Loved these items and the quick service I will definitely be ordering further items from this supplier I only got a couple to see what the quality was like sorry I didn't order more
Will be working with again, great company, honest, fast delivery, helped me along the way when I ran
I've had an account with Alibaba since 2013 and I just recently placed my first sample order. 2020 is going to be a great year thanks to Alibaba.com
Excellent to do business with easy good communication and prompt delivery very easy to communicate with
Alibaba is a great place to get in touch with Chinese manufacturers and trading companies. You can negotiate smaller orders to evaluate products and conduct marketing tests. You can establish relationships with suppliers and have them manufacture product to your specifications.
Will be working with again, great company, honest, fast delivery, helped me along the way when I ran in to troubles.
At the beginning seems very general... once you contact the supplier everything become clear and their expertise help in a incredible way!
Great service once again, Good quality Product, Good customer service. Highly recommend to do business with
Everybody should buy here. Because they are great and professional. And you can find a lot of offers and good quality in everything you look at.
I used this site for the first time. IT seems to be easy to navigate and communicate with the suppliers. I recommend watching a YouTube video on using this web site for the best experience
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

