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Alibaba

4.0

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,333
value
1,312
shipping
1,306
returns
770
quality
1,285
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Instant Feedback

202 reviews

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Brazil
1 review
0 helpful votes
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Fantastic Company!
December 3, 2019

This is an amazing company!
What could we do if this company did not exist?
Thank you, Alibaba.com!

Date of experience: December 3, 2019
Florida
1 review
0 helpful votes
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Request samples first
December 3, 2019

Vendor sizing feels like they sewed a 5xl label on a 3xl shirt. All shirts from xl to 5xl ran one full size smaller

Date of experience: December 3, 2019
Utah
1 review
0 helpful votes
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Great company with nice service and professional products. Nice buying experience. Lovely person, recommend this company- Shanghai Saferlifts Machinery Co., Ltd.

Date of experience: December 2, 2019
Australia
1 review
0 helpful votes
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Rainbow did a great job.
December 3, 2019

Seller helped as much as possible.
Issues with delivery due to the battery but that was not at the fault of the seller.
Product is good quality and would purchase from again in the future.
Product could use an update from the manufacturers end by making the battery quicker to change on the "go".

Date of experience: December 2, 2019
Chile
1 review
0 helpful votes
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Fantastic
December 3, 2019

It is a good experience, very good service, an easy, fast and reliable business.
Suppliers with good service and very good prices, great service.

Date of experience: December 2, 2019
GB
1 review
0 helpful votes
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First usage of Alibaba.
December 3, 2019

Without Alibaba I would not have been able to purchase custom made parts so easily and with the confidence that the whole process was secure and reliable.

Date of experience: December 2, 2019
Australia
1 review
0 helpful votes
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I only made one purchase so far I bought some paper tubes and I 'm happy with the product and my supplier was super helpful

Date of experience: December 2, 2019
Texas
1 review
1 helpful vote
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This is not a business I'm doing the review for the free battery for my a top toys.com for my XT drone captor

Date of experience: December 2, 2019
Colombia
1 review
0 helpful votes
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Excellence service
December 3, 2019

I have order two times ansd I can say that they are really profetional and they do a nice service, I am very thankfull

Date of experience: December 2, 2019
India
1 review
0 helpful votes
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Alibaba is a great place to buy products. I found a lot of variety here and its very easy to order. The contract is very good. I was helped when i needed it. I will buy again.

Date of experience: December 2, 2019
Australia
1 review
0 helpful votes
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Brecha Skirts
December 3, 2019

Loved these items and the quick service I will definitely be ordering further items from this supplier I only got a couple to see what the quality was like sorry I didn't order more

Date of experience: December 2, 2019
Singapore
1 review
0 helpful votes
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Great service all around
December 3, 2019

Will be working with again, great company, honest, fast delivery, helped me along the way when I ran

Date of experience: December 1, 2019
Costa Rica
1 review
0 helpful votes
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I've had an account with Alibaba since 2013 and I just recently placed my first sample order. 2020 is going to be a great year thanks to Alibaba.com

Date of experience: December 1, 2019
Australia
1 review
0 helpful votes
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Great company
December 3, 2019

Excellent to do business with easy good communication and prompt delivery very easy to communicate with

Date of experience: December 1, 2019
Australia
1 review
0 helpful votes
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Alibaba is a great place to get in touch with Chinese manufacturers and trading companies. You can negotiate smaller orders to evaluate products and conduct marketing tests. You can establish relationships with suppliers and have them manufacture product to your specifications.

Date of experience: December 1, 2019
Canada
1 review
0 helpful votes
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Great work
December 1, 2019

Will be working with again, great company, honest, fast delivery, helped me along the way when I ran in to troubles.

Date of experience: December 1, 2019
California
1 review
0 helpful votes
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At the beginning seems very general... once you contact the supplier everything become clear and their expertise help in a incredible way!

Date of experience: December 1, 2019
Australia
1 review
0 helpful votes
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Great Service
December 3, 2019

Great service once again, Good quality Product, Good customer service. Highly recommend to do business with

Date of experience: November 30, 2019
DO
1 review
0 helpful votes
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Great page.
December 1, 2019

Everybody should buy here. Because they are great and professional. And you can find a lot of offers and good quality in everything you look at.

Date of experience: November 30, 2019
New Zealand
1 review
0 helpful votes
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I used this site for the first time. IT seems to be easy to navigate and communicate with the suppliers. I recommend watching a YouTube video on using this web site for the best experience

Date of experience: November 30, 2019

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
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