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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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Overall I am impressed! Thank's a lot for your world class service! I have ordered a WPC decking products. Looks great and quality is on of the best I have seen to date.
Sarita is a good personal lady, and she is hardworking, she always cares her clients to be satisfied.
She reviews if there is a new product produced in their factory.
Its that always special surplus we received on many parts made by this company... we recommend them to our colleques as well!
It was a great experience dealing with this company and their representative, Sophie. She is patient and willing to go extra mile to meet client product request.
The supplier is a good and honest company, it was a pleasure to do business with them.
This video security cameras is very good for those wanted in their homes,. In CCTV or in remote watching or recording or play back in either way. I encourage to whom wish to have buy it do it so. The price is fair for this product.
Manny Belo
Ontario Canada
I WAS EXTREMELY SATISFIED WITH MY PURCHASE. IT ARRIVED DEAD ON TIME AND EXACTLY AS STATED. THE COMPANY WERE EXTREMELY PROFESSIONAL AND UNDERSTANDING IN DEALING WITH MY ORDER. I WOULD CERTAINLY RECOMMEND THEM TO OTHERS.
This seller was great when communicating and explaining the product. The seller also helped with the payment process and shipping was done quickly and efficiently.
Good quality and excellent service, from initial order samples and further development and test to comply with SAA standard, all very efficient, will deal again soon.
I like several things about alibaba.
The messaging subsystem works very well. Sometimes it is a bit slow, but I am literally on the other side of the world, so it's ok if I have to wait for a few seconds here and there.
The trade assurance is great for trust in the business.
Some providers have been checked on site. This is a great feature, so you know you're dealing with a legit company.
An excellent transaction with helpful and accurate communications I found the whole process pleasant and satisfying thank you all
I purchased 2 electric scooters at a much reduced price than I could find in the US. Completely satisfied, and I had received both scooters within 10 days.
Thank you for the provided essential safety features, which are strongly needed for purchasing products.
Lena is great and... A+++++
She one of the most wonderful and comprehensive person I never deal with remotely,
She really strong, when I say STRONG, she is.
She was able to work with me on everything I needed for my project from the beginning to the very well finish. Thanks to her and every member of her team.
We ordered Christmas jerseys for a family hockey game and I had seen some ugly christmas sweaters online that I liked. The supplier helped customize it with a logo, communicating with me the whole time! The jerseys were printed quickly and shipped shortly after! Thanks for all the help!
Everything was OK, good seller, very professional and really good communication. I liked to much the quality of goods and better service. Thanks.
I want to say about my experience; I felt very good, very quick and professional. Prompt and supportive suppliers.
The experience with this platform has been very good, it is very professional, the manufacturers that it shows are very committed and are very friendly and professional.
I will definitely repeat with them and we will work on more products.
I sincerely recommend it.
Качественная, удобная площадка для мелкого и крупного бизнеса. Заказывала сувениры к Новому году с нашим логотипом, осталась очень довольна. Доставка быстрее, чем я ожидала.
It would have been a wonderful service if the mobile charge could fix properly to charge the battery and also battery itself could hold the charged at least for a couple hours.
But it didn't so I have to send the good back.
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

