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Alibaba

4.0

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,333
value
1,312
shipping
1,306
returns
770
quality
1,285
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Instant Feedback

202 reviews

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Poland
1 review
0 helpful votes
Follow Witold W.
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Overall I am impressed! Thank's a lot for your world class service! I have ordered a WPC decking products. Looks great and quality is on of the best I have seen to date.

Date of experience: December 13, 2019
Somalia
1 review
0 helpful votes
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100% sutisfied
December 14, 2019

Sarita is a good personal lady, and she is hardworking, she always cares her clients to be satisfied.
She reviews if there is a new product produced in their factory.

Date of experience: December 13, 2019
NL
1 review
0 helpful votes
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Its that always special surplus we received on many parts made by this company... we recommend them to our colleques as well!

Date of experience: December 13, 2019
Singapore
1 review
0 helpful votes
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It was a great experience dealing with this company and their representative, Sophie. She is patient and willing to go extra mile to meet client product request.

Date of experience: December 13, 2019
Canada
2 reviews
0 helpful votes
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Excellent product
December 14, 2019

The supplier is a good and honest company, it was a pleasure to do business with them.
This video security cameras is very good for those wanted in their homes,. In CCTV or in remote watching or recording or play back in either way. I encourage to whom wish to have buy it do it so. The price is fair for this product.

Manny Belo

Ontario Canada

Date of experience: December 12, 2019
Ireland
1 review
0 helpful votes
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VERY SATISFIED CUSTOMER.
December 14, 2019

I WAS EXTREMELY SATISFIED WITH MY PURCHASE. IT ARRIVED DEAD ON TIME AND EXACTLY AS STATED. THE COMPANY WERE EXTREMELY PROFESSIONAL AND UNDERSTANDING IN DEALING WITH MY ORDER. I WOULD CERTAINLY RECOMMEND THEM TO OTHERS.

Date of experience: December 12, 2019
KR
1 review
0 helpful votes
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This seller was great when communicating and explaining the product. The seller also helped with the payment process and shipping was done quickly and efficiently.

Date of experience: December 12, 2019
Australia
1 review
0 helpful votes
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Good experience
December 14, 2019

Good quality and excellent service, from initial order samples and further development and test to comply with SAA standard, all very efficient, will deal again soon.

Date of experience: December 12, 2019
Curacao
1 review
1 helpful vote
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I like several things about alibaba.
The messaging subsystem works very well. Sometimes it is a bit slow, but I am literally on the other side of the world, so it's ok if I have to wait for a few seconds here and there.

The trade assurance is great for trust in the business.

Some providers have been checked on site. This is a great feature, so you know you're dealing with a legit company.

Date of experience: December 12, 2019
GB
1 review
0 helpful votes
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Efficient and pleasent
December 14, 2019

An excellent transaction with helpful and accurate communications I found the whole process pleasant and satisfying thank you all

Date of experience: December 12, 2019
California
1 review
0 helpful votes
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I purchased 2 electric scooters at a much reduced price than I could find in the US. Completely satisfied, and I had received both scooters within 10 days.

Date of experience: December 12, 2019
Germany
1 review
0 helpful votes
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Thank you for the provided essential safety features, which are strongly needed for purchasing products.

Date of experience: December 12, 2019
Massachusetts
1 review
0 helpful votes
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Perfect
December 14, 2019

Lena is great and... A+++++
She one of the most wonderful and comprehensive person I never deal with remotely,
She really strong, when I say STRONG, she is.
She was able to work with me on everything I needed for my project from the beginning to the very well finish. Thanks to her and every member of her team.

Date of experience: December 12, 2019
Canada
1 review
0 helpful votes
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Supplier was so helpful!
December 14, 2019

We ordered Christmas jerseys for a family hockey game and I had seen some ugly christmas sweaters online that I liked. The supplier helped customize it with a logo, communicating with me the whole time! The jerseys were printed quickly and shipped shortly after! Thanks for all the help!

Date of experience: December 12, 2019
Colombia
1 review
0 helpful votes
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Everything was OK, good seller, very professional and really good communication. I liked to much the quality of goods and better service. Thanks.

Date of experience: December 12, 2019
GB
1 review
0 helpful votes
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"Perfect and Excellent"
December 14, 2019

I want to say about my experience; I felt very good, very quick and professional. Prompt and supportive suppliers.

Date of experience: December 12, 2019
Puerto Rico
1 review
0 helpful votes
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Jabber
December 14, 2019

Easy to use. All vendors were helpful and knowledgeable. So far I have made 7 orders, all successful.

Date of experience: December 12, 2019
Mongolia
1 review
0 helpful votes
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Very satisfied
December 14, 2019

The experience with this platform has been very good, it is very professional, the manufacturers that it shows are very committed and are very friendly and professional.
I will definitely repeat with them and we will work on more products.
I sincerely recommend it.

Date of experience: December 12, 2019
RU
1 review
0 helpful votes
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Качественная, удобная площадка для мелкого и крупного бизнеса. Заказывала сувениры к Новому году с нашим логотипом, осталась очень довольна. Доставка быстрее, чем я ожидала.

Date of experience: December 12, 2019
GB
1 review
0 helpful votes
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It would have been a wonderful service if the mobile charge could fix properly to charge the battery and also battery itself could hold the charged at least for a couple hours.

But it didn't so I have to send the good back.

Date of experience: December 11, 2019

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
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