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Alibaba

4.0

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,333
value
1,312
shipping
1,306
returns
770
quality
1,285
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Instant Feedback

202 reviews

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Honduras
1 review
0 helpful votes
Follow Kevin M.
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Muy satisfecho, muy buen servicio y sus productos funcionan muy bien como se espera!
Siento mucho respaldo de su parte para resolver cualquier problema que podría presentarse en la compra. :)

Date of experience: December 16, 2019
Sri Lanka
1 review
0 helpful votes
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Very Good
December 17, 2019

Very Good. Speed service. Excellent turn around time. Cherry was very helpful. Highly recommended. Will buy again

Date of experience: December 16, 2019
Thailand
1 review
0 helpful votes
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As a procurement officer, I need a service like Alibaba. Alibaba not only makes it easy for me to find and manage suppliers, they help protect me from unscrupulous people out there who are not serious about business & long-term business relationships. Those who will send you a piece of junk while claiming it is new & original, perfect condition, etc. Those types play the numbers and don't care if you never purchase from them again, as they know there are plenty of fish to catch and time is on their side since there are no laws in China to keep people from scamming like they do.

Date of experience: December 16, 2019
California
1 review
0 helpful votes
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We order a 40HQ ironing board cover and laundry bags from Weave Win Company. After compare many suppliers and samples, I choose Beatrice and now I am very sure this is the best choice. Beatrice always response fast in a professional way, after I place order, she send me photo of order progress till the delivery of the goods. I am very happy with this supplier, and decided to give 5-star rate for this.

Date of experience: December 16, 2019
Australia
1 review
0 helpful votes
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Very accessible gateways of communication with all relevant parties. Very informative information based on the integrity and reputation of companies, and a secure gateway to doing business transactions etc.

Date of experience: December 15, 2019
California
1 review
0 helpful votes
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First time using Alibaba and I was super nervous working with a company outside of the USA. Couldn't have been more happy with the result and will definitely use again in the near future.

Date of experience: December 15, 2019
Finland
1 review
0 helpful votes
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GOOD SERVICE
December 17, 2019

As ordered and fast delivery. Customized for my chairs, supplier also asked additinally measure of my chair before shipping them to me.

Date of experience: December 15, 2019
New Zealand
1 review
0 helpful votes
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I have had nothing but the best service with my Alibaba experiences to date and will definitely continue to use the suppliers I have been dealing with.
Top quality products at exceptional prices make this one of the best online shopping experiences I have ever had. I cannot recommend this service and support highly enough. Thank you Alibaba and in particular Shenzhen Unit Pack Power Technology Co for the Bafang e-bike conversion kits and Mrs Sophia Wang who has been the best sales agent I have ever had to deal with.

Date of experience: December 14, 2019
New York
1 review
0 helpful votes
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Great seller, very professional and excellent communication ++++++ highly recommended
I could buy more stuff from them in a close future.

Date of experience: December 14, 2019
Florida
1 review
0 helpful votes
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I've dealt with Chinese companies before and usually it is fairly difficult and nerve racking - because of the language differences; however, communication with Jennifer Lee of AQUAPURE CN, LTD was exemplary and, above all, fast. Also, the transit time was phenomenal (if you've ever ordered through Chinese companies it can take weeks to get product). My order was placed on the 5th and received on the 13th. Wow... just... WOW!

I just wish that Alibaba was easier to use and that all of the companies listed by them had a direct ship feature as well as FOB pricing... Also, beware that even though you may put on the contract that you want the seller to handle everything from the factory to doorstep delivery, that the contract may come back as showing pickup at the factory (which is impossible for most people outside of China). Make sure you have clarification that they are in fact delivering to your doorstep if that is your desire.

Date of experience: December 14, 2019
Canada
1 review
0 helpful votes
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Good job Alibaba, thank you so much for your service!
Th product delivered earlier then I expected. Thanks for fast and easy communication. Thank you for the notifications, it relay works, My 2019 year experience with Alibaba is excellent!

Date of experience: December 14, 2019
Ukraine
1 review
0 helpful votes
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Высококлассное и качественное обслуживание. Быстрое обслуживание. Хорошие предложения других товаров и магазинов.

Date of experience: December 14, 2019
Illinois
2 reviews
0 helpful votes
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Great Service
December 15, 2019

There customer service is outstanding! They completed my order and shipped out ASAP! I am using them for all future needs!

Date of experience: December 14, 2019
Latvia
1 review
0 helpful votes
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Ordered some samples
December 15, 2019

I ordered some samples of iphone cases, bluetooth adapters and smart locks and everything came as expected. I think you just have to choose suppliers wisely and be careful because there are scammers as well, who wants to chat through whatsapp only and receive payments with bitcoin.

Date of experience: December 14, 2019
Costa Rica
1 review
0 helpful votes
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Excelente
December 15, 2019

Un trato muy profesional y honesto. Con información veraz sobre el tránsito del pedido y tiempo de entrega cumplido.

Date of experience: December 13, 2019
GB
1 review
0 helpful votes
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All leds worked no failures and exact replacements for old incandescent ones, lighting was extremely good and very cost effective

Date of experience: December 13, 2019
New Zealand
1 review
0 helpful votes
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All in the title. Great service - highly professional, easy website to negotiate. Always confident buying goods from here.

Date of experience: December 13, 2019
New Zealand
1 review
0 helpful votes
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Very good
December 15, 2019

Fast Shipping. Very good communications. Good quality product. I'm very happy with my order. Highly recommend

Date of experience: December 13, 2019
Latvia
1 review
0 helpful votes
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Easy and fast
December 14, 2019

It was wonderful to make a deal through Alibaba with supplier.
Easy, all can understand (simple).
Next time I well came to here again.

Date of experience: December 13, 2019
Switzerland
1 review
0 helpful votes
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Very professional
December 14, 2019

I'm very satisfied. So far everything has worked perfectly. Thank you very much for the effective and professional work.

Date of experience: December 13, 2019

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
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