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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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Muy satisfecho, muy buen servicio y sus productos funcionan muy bien como se espera!
Siento mucho respaldo de su parte para resolver cualquier problema que podría presentarse en la compra. :)
As a procurement officer, I need a service like Alibaba. Alibaba not only makes it easy for me to find and manage suppliers, they help protect me from unscrupulous people out there who are not serious about business & long-term business relationships. Those who will send you a piece of junk while claiming it is new & original, perfect condition, etc. Those types play the numbers and don't care if you never purchase from them again, as they know there are plenty of fish to catch and time is on their side since there are no laws in China to keep people from scamming like they do.
We order a 40HQ ironing board cover and laundry bags from Weave Win Company. After compare many suppliers and samples, I choose Beatrice and now I am very sure this is the best choice. Beatrice always response fast in a professional way, after I place order, she send me photo of order progress till the delivery of the goods. I am very happy with this supplier, and decided to give 5-star rate for this.
Very accessible gateways of communication with all relevant parties. Very informative information based on the integrity and reputation of companies, and a secure gateway to doing business transactions etc.
First time using Alibaba and I was super nervous working with a company outside of the USA. Couldn't have been more happy with the result and will definitely use again in the near future.
As ordered and fast delivery. Customized for my chairs, supplier also asked additinally measure of my chair before shipping them to me.
I have had nothing but the best service with my Alibaba experiences to date and will definitely continue to use the suppliers I have been dealing with.
Top quality products at exceptional prices make this one of the best online shopping experiences I have ever had. I cannot recommend this service and support highly enough. Thank you Alibaba and in particular Shenzhen Unit Pack Power Technology Co for the Bafang e-bike conversion kits and Mrs Sophia Wang who has been the best sales agent I have ever had to deal with.
Great seller, very professional and excellent communication ++++++ highly recommended
I could buy more stuff from them in a close future.
I've dealt with Chinese companies before and usually it is fairly difficult and nerve racking - because of the language differences; however, communication with Jennifer Lee of AQUAPURE CN, LTD was exemplary and, above all, fast. Also, the transit time was phenomenal (if you've ever ordered through Chinese companies it can take weeks to get product). My order was placed on the 5th and received on the 13th. Wow... just... WOW!
I just wish that Alibaba was easier to use and that all of the companies listed by them had a direct ship feature as well as FOB pricing... Also, beware that even though you may put on the contract that you want the seller to handle everything from the factory to doorstep delivery, that the contract may come back as showing pickup at the factory (which is impossible for most people outside of China). Make sure you have clarification that they are in fact delivering to your doorstep if that is your desire.
Good job Alibaba, thank you so much for your service!
Th product delivered earlier then I expected. Thanks for fast and easy communication. Thank you for the notifications, it relay works, My 2019 year experience with Alibaba is excellent!
Высококлассное и качественное обслуживание. Быстрое обслуживание. Хорошие предложения других товаров и магазинов.
There customer service is outstanding! They completed my order and shipped out ASAP! I am using them for all future needs!
I ordered some samples of iphone cases, bluetooth adapters and smart locks and everything came as expected. I think you just have to choose suppliers wisely and be careful because there are scammers as well, who wants to chat through whatsapp only and receive payments with bitcoin.
Un trato muy profesional y honesto. Con información veraz sobre el tránsito del pedido y tiempo de entrega cumplido.
All leds worked no failures and exact replacements for old incandescent ones, lighting was extremely good and very cost effective
All in the title. Great service - highly professional, easy website to negotiate. Always confident buying goods from here.
It was wonderful to make a deal through Alibaba with supplier.
Easy, all can understand (simple).
Next time I well came to here again.
I'm very satisfied. So far everything has worked perfectly. Thank you very much for the effective and professional work.
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

