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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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The best company. They make it easy for me to have business relationships with many companies. I feel safe and trust the company very much
I am very satisfied about this supplier. This is a long term relation. They are very helpful and they help whereever they can. Fast shipment too.
Considering I haven't had any issues with the site, all I can say is that I'm satisfied with their services. Will see how they solve the problems, when they arrise (hopefuly never).
This is the first time I have found a company and ordered a part on Alibaba. I was surprised how easy it was. I am Irish with no Chinese but managed to navigate through the site. I found a good company and was impressed with their help and attention they gave me.
Easy to use and source products online.
I have used Alibaba.com to purchase before. Never any issues.
Good quality and good customer service trust worthy, shipments came on time and in a good shape, we will always do business with the same supplier,
I know when I am looking for a resell product, Alibaba.com is a safe efficient source to buy online.
Really high quality baseball cap i ordered. And i will repeate more orders by this good supplier and good services.
Be mindful of the quality of products know what you want request specs including video to have as proof just incase of any mishaps and speak regularly with the supplier. Do your homework, take measurements when necessary and always notify supplier of issues immediately, most do not want to refund and will offer initally minor resolution for example 10.00 refund for a 100.00 order of an item that is too small.
We loved their products, really good quality. Well recommended! Trusted Seller and we will definitely will order again! Thank you so much for giving us the best products and good service,
Alibaba helps me to connect as bridge between us it helps to improve my business and it gives confident for our money also tank you
I have had an overall good experience so far. Although one order was supposed to be WiFi and wasn't. Alibaba did not help in this matter at all except to say that I had to deal with the seller myself. Did not satisfy my purchase. I would have had to spend more on my own to ship it back.
Ordering process is not user friendly... should be much easier to choose a product and order... also products listed prices are usually wrong and supplier tries to charge much more
It was very easy to work with Lemon Liu and i would recommend buying from him if you are wanting Headlamps he is very Professional.
The staff on this company is the most professional and helpful, I recommend 100% their products. I´m from Chile and everything was good great deal. Thank you Chiu for your very good services
C'est bien mais pas toujours facile à appréhender de faire du commerce en ligne.
Il faut être très attentif aux dimensions et spécifications, comme pour d'autre site de vente en ligne
Sinon mes achats sont tous arrivé, Il faut juste être patient
All suppliers are not created equal if other reviews are taken into account. But, so far I've got a fair degree of dealing with some suppliers and gotten a good quality materials for my business needs.
It is easier to buy through Alibaba than to buy from crowded physical markets. Easy to window shop and buy your goods of choice.
Do not be fooled that you are protected by Alibaba.com's Trade Assurance. I was dealing with a new supplier with an order of over $50,000 - I was hesitating in dealing with this supplier for a new order however I was encouraged by the supplier to do use Alibaba.com's Trade Assurance process to alleviate my concerns. This cost more as you pay a process fee which is made out to be like an on-site ave policy on anything going wrong. This is not the case at all! The product we received was not to the quality standards ordered and despite providing extensive evidence to prove this it seemed Alibaba reAlly had no interest in assisting in the dispute. They refused to refund even part of the payment although we had third parties attesting to the poor quality of the product. In retrospect now it is easy to see that Alibaba are biased toward the suppliers as the see are the customers that are paying them. Our company will never order via Alibaba.com again and urge everyone to undertake proper due dilligence and not be fooled that you are protected by Alibaba in anyway!
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

