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Alibaba

4.0

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,333
value
1,312
shipping
1,306
returns
770
quality
1,285
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Instant Feedback

202 reviews

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New York
1 review
0 helpful votes
Follow G L.
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The best company. They make it easy for me to have business relationships with many companies. I feel safe and trust the company very much

Date of experience: December 30, 2019
Belgium
1 review
0 helpful votes
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I am very satisfied about this supplier. This is a long term relation. They are very helpful and they help whereever they can. Fast shipment too.

Date of experience: December 30, 2019
Romania
1 review
0 helpful votes
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So far so good
January 1, 2020

Considering I haven't had any issues with the site, all I can say is that I'm satisfied with their services. Will see how they solve the problems, when they arrise (hopefuly never).

Date of experience: December 30, 2019
GB
1 review
0 helpful votes
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Hot Runner
December 30, 2019

This is the first time I have found a company and ordered a part on Alibaba. I was surprised how easy it was. I am Irish with no Chinese but managed to navigate through the site. I found a good company and was impressed with their help and attention they gave me.

Date of experience: December 30, 2019
Australia
1 review
0 helpful votes
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Easy to use and source products online.
I have used Alibaba.com to purchase before. Never any issues.

Date of experience: December 29, 2019
Italy
1 review
0 helpful votes
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Great
December 30, 2019

Perfect transaction, professional seller, the product works perfectly.
The shipment was very quick, even though I had to pay customs fees

Date of experience: December 29, 2019
Canada
1 review
0 helpful votes
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Good quality and good customer service trust worthy, shipments came on time and in a good shape, we will always do business with the same supplier,

Date of experience: December 29, 2019
Canada
2 reviews
0 helpful votes
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I know when I am looking for a resell product, Alibaba.com is a safe efficient source to buy online.

Date of experience: December 29, 2019
New Jersey
1 review
0 helpful votes
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www.capmywear.com
December 30, 2019

Really high quality baseball cap i ordered. And i will repeate more orders by this good supplier and good services.

Date of experience: December 29, 2019
Florida
1 review
0 helpful votes
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Be mindful of the quality of products know what you want request specs including video to have as proof just incase of any mishaps and speak regularly with the supplier. Do your homework, take measurements when necessary and always notify supplier of issues immediately, most do not want to refund and will offer initally minor resolution for example 10.00 refund for a 100.00 order of an item that is too small.

Date of experience: December 29, 2019
Philippines
1 review
0 helpful votes
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We loved their products, really good quality. Well recommended! Trusted Seller and we will definitely will order again! Thank you so much for giving us the best products and good service,

Date of experience: December 28, 2019
India
1 review
0 helpful votes
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Its very useful for me
December 30, 2019

Alibaba helps me to connect as bridge between us it helps to improve my business and it gives confident for our money also tank you

Date of experience: December 28, 2019
Kentucky
2 reviews
0 helpful votes
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I have had an overall good experience so far. Although one order was supposed to be WiFi and wasn't. Alibaba did not help in this matter at all except to say that I had to deal with the seller myself. Did not satisfy my purchase. I would have had to spend more on my own to ship it back.

Date of experience: December 28, 2019
Canada
1 review
0 helpful votes
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Ordering process
December 30, 2019

Ordering process is not user friendly... should be much easier to choose a product and order... also products listed prices are usually wrong and supplier tries to charge much more

Date of experience: December 28, 2019
Wisconsin
1 review
0 helpful votes
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Good Headlamps
December 30, 2019

It was very easy to work with Lemon Liu and i would recommend buying from him if you are wanting Headlamps he is very Professional.

Date of experience: December 28, 2019
France
1 review
0 helpful votes
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The staff on this company is the most professional and helpful, I recommend 100% their products. I´m from Chile and everything was good great deal. Thank you Chiu for your very good services

Date of experience: December 28, 2019
Belgium
1 review
0 helpful votes
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Achat
December 30, 2019

C'est bien mais pas toujours facile à appréhender de faire du commerce en ligne.
Il faut être très attentif aux dimensions et spécifications, comme pour d'autre site de vente en ligne
Sinon mes achats sont tous arrivé, Il faut juste être patient

Date of experience: December 28, 2019
Philippines
1 review
0 helpful votes
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Good Online Store
December 30, 2019

All suppliers are not created equal if other reviews are taken into account. But, so far I've got a fair degree of dealing with some suppliers and gotten a good quality materials for my business needs.

Date of experience: December 28, 2019
Kenya
1 review
0 helpful votes
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It is easier to buy through Alibaba than to buy from crowded physical markets. Easy to window shop and buy your goods of choice.

Date of experience: December 27, 2019
Australia
1 review
1 helpful vote
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Do not be fooled that you are protected by Alibaba.com's Trade Assurance. I was dealing with a new supplier with an order of over $50,000 - I was hesitating in dealing with this supplier for a new order however I was encouraged by the supplier to do use Alibaba.com's Trade Assurance process to alleviate my concerns. This cost more as you pay a process fee which is made out to be like an on-site ave policy on anything going wrong. This is not the case at all! The product we received was not to the quality standards ordered and despite providing extensive evidence to prove this it seemed Alibaba reAlly had no interest in assisting in the dispute. They refused to refund even part of the payment although we had third parties attesting to the poor quality of the product. In retrospect now it is easy to see that Alibaba are biased toward the suppliers as the see are the customers that are paying them. Our company will never order via Alibaba.com again and urge everyone to undertake proper due dilligence and not be fooled that you are protected by Alibaba in anyway!

Date of experience: December 27, 2019

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
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