Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Alibaba

Alibaba

4.0

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Alibaba?
grey stargrey stargrey stargrey stargrey star

Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,333
value
1,312
shipping
1,306
returns
770
quality
1,285
This company does not typically respond to reviews

Instant Feedback

202 reviews

We monitor reviews for authenticity

GB
1 review
0 helpful votes
Follow javid a.
Unfollow javid a.
Share Review
Report Review

Wonderful Sourcing place
January 18, 2020

Alibaba is best place to find trustable manufacture and almost all kind of procuts. I was looking for products in different categories... and I found them here... thumbs up Alibaba

Date of experience: January 16, 2020
Florida
1 review
0 helpful votes
Follow Tamas D.
Unfollow Tamas D.
Share Review
Report Review

I already purchased many times products through Alibaba and they made it easy to find the right supplier and everything went smoothly.
We definitely keep working with them.

Date of experience: January 16, 2020
Bahrain
1 review
0 helpful votes
Follow MIGIN V.
Unfollow MIGIN V.
Share Review
Report Review

We got what we exactly ordered. It came right on time and the customer experience was very good. Excellent response level from the production team

Date of experience: January 16, 2020
GB
1 review
0 helpful votes
Follow Juliette A.
Unfollow Juliette A.
Share Review
Report Review

All good so far. Performed my v first BB glow with the serums and pigment. Do not want to use the gold infused though, especially needling. Would be grateful for other non gold serums and also rose pigment to give a rosy glow.

Date of experience: January 15, 2020
Florida
1 review
0 helpful votes
Follow MARITZA E.
Unfollow MARITZA E.
Share Review
Report Review

Yiwu Shuisheng Jewelry Co., Ltd... very professional! Although receiving the merchandise took a little longer than expected, we are very satisfy with the supplier. Our past and present experiences have been always great.

Date of experience: January 15, 2020
France
1 review
0 helpful votes
Follow didier H.
Unfollow didier H.
Share Review
Report Review

Maintenant que tout est arrvée, je vais tester, les lampes, les piles, et les chargeurs.
Je tiens à remercier tout particulièrement "Carmen Lew" pour son professionnalisme, sa gentillesse, sa patience, pour m'avoir guidée sur chaque étape de ma commande car la traduction sur Google(chinois/français)n'était pas évidente.
Je recommande ce fournisseur pour tout les plongeurs qui désire acquérir des lampes de plongées, ou autres.
Merci encore
Bien cordialement
Hellin Didier

Date of experience: January 15, 2020
Zambia
1 review
0 helpful votes
Follow john p.
Unfollow john p.
Share Review
Report Review

Doly my supplier you are the best thank you for royalty you surely keep your word, have bought hair from this supplier for the fourth time now. And have not had any problems the quality and the customer service is excellent.

Date of experience: January 15, 2020
New Mexico
1 review
1 helpful vote
Follow PAVEL H.
Unfollow PAVEL H.
Share Review
Report Review

EASY AND SIMPLE
January 17, 2020

VERY HAPPY WITH ALIBABA. EASY SECURE FRIENDLY AND SIMPLE TO DEAL WITH. I WOULD HIGHLY RECOMMEND THIS WEBSITE TO EVERYONE.

Date of experience: January 15, 2020
Colombia
1 review
0 helpful votes
Follow ANDRES A.
Unfollow ANDRES A.
Share Review
Report Review

The shipment was taking to long and I couldn't get in touch with alibaba to have news about it. Supplier was very helpful for this.

Date of experience: January 15, 2020
Lithuania
1 review
0 helpful votes
Follow excelse l.
Unfollow excelse l.
Share Review
Report Review

A nice gift,
January 17, 2020

Got to me faster than expected! I love my product. Will make a nice gift, fast shipping, good price, very good on shipping time, Excellent Seller, Thanks! Fast delivery, very good on shipping time

Date of experience: January 15, 2020
Michigan
1 review
0 helpful votes
Follow Michael M.
Unfollow Michael M.
Share Review
Report Review

All my orders experienced the utmost Professionalism in all interactions, All suppliers were very quick at explaining their products, options and customization, and the delivery in all cases was very fast, on time and complete with no damage.

Date of experience: January 14, 2020
Australia
1 review
0 helpful votes
Follow craig P.
Unfollow craig P.
Share Review
Report Review

Was very happy buying blind from China was made easy, Amy from Jinzhou Fuqiang Fine Chemicals was great, got exactly what i ordered thank you will keep doing buisiness with Alibaba and Jinzhou Fuquiang

Date of experience: January 14, 2020
1 review
0 helpful votes
Follow DAVID J.
Unfollow DAVID J.
Share Review
Report Review

Great diffuser
January 17, 2020

Excellent diffuser great colour changing light and strong misting make this productive best so far tho I have tried

Date of experience: January 14, 2020
Bulgaria
1 review
0 helpful votes
Follow Diana P.
Unfollow Diana P.
Share Review
Report Review

Salt chlorinator
January 17, 2020

Аз закупих хлоринатор за басейн. Комуникацията бе постоянна. Доставката бе бърза в рамките на 11 дни от плащането. Много съм доволна. Благодаря Ви.

Date of experience: January 14, 2020
Indonesia
1 review
0 helpful votes
Follow Budianto S.
Unfollow Budianto S.
Share Review
Report Review

WINDOW OF THE WORLD
January 17, 2020

Can find anything to support my business. Varieties of products and qualities are available, easy to communicate and fast respond from all suppliers in Alibaba

Date of experience: January 14, 2020
Arizona
1 review
0 helpful votes
Follow Douglas P.
Unfollow Douglas P.
Share Review
Report Review

Alibaba Shines
January 15, 2020

I sampled with four manufacturer / suppliers and purchased from three for my e-commerce site. All of them were honest, forthright and professional. From the manufacturing to the finances I never felt any concern, and I am hard to please. Alibaba was as easy to use and as good as I have experienced.

Date of experience: January 14, 2020
Brazil
1 review
0 helpful votes
Follow gustavo h.
Unfollow gustavo h.
Share Review
Report Review

I would first like to highlight the professionalism of Miss Gloria Chen, who since the beginning of my importation gave me all the possible details and clarifications, always being available when I needed it. About the product, I recommend 100%, impeccable material and technology. Congratulations to all of you!

Date of experience: January 14, 2020
Canada
1 review
0 helpful votes
Follow Ahamad K.
Unfollow Ahamad K.
Share Review
Report Review

Good Product
January 15, 2020

Received on time and exactly as advertised. The charger works fine and the heads hold well with the magnet,

Date of experience: January 14, 2020
Colombia
1 review
0 helpful votes
Follow Samuel B.
Unfollow Samuel B.
Share Review
Report Review

Excelente, muy buena plataforma para comprar, los proveedores son serios, puntuales y muy colaboradores.

Date of experience: January 14, 2020
RU
1 review
0 helpful votes
Follow Mikhail F.
Unfollow Mikhail F.
Share Review
Report Review

The service itself is very good. It is possible to find a supplier at the lowest price. But there are also problems. The first is a search. A lot of unnecessary on a very specific request. The second is the lack of translation. Even in online games, the translator is built into the chat. Third - the support service does not know how to work. I lost money because they only apologized, but did nothing.

Date of experience: January 14, 2020

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
See all photos