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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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I bought the pictured item herein on Tuesday, January 7,2020 and it was in my hands within less than 6 full days, precisely as described! The gold coloring on it was actually better than it appeared in the pictures online.
Alibaba customer helpline number two good *******637//*******578// the best online shopping apps Alibaba customer service number of devices allowed by the best
I found a good supplier who did an amazing job so did not need to turn to Alibaba's 'Trade Assurance'. I had read the reviews about the trade assurance dependant on supplier's willingness to refund. I was careful in selection of the supplier and everything went well but will continue to be cautious.
We thank full to alibaba.com for supporting our business. Chusing to more options for tooling suppliers
Thank you
From the comfort of my home in the USA, I am exposed to a massive Chinese Marketplace. I develop relationships with high-quality professionals that feel very secure. Alibaba is an excellent platform
I made contact with a friendly supplier who answered all my questions in a very timely manner. Communication was clear. The supplier was even able to ship to Australia from China almost as fast as a domestic package.
I AM VERY SATISFIED WITH THE CUSTOMER SRVICE AND HOW EASY IT IS TO ORDER ITEMS FOR MY CLOTHING LINE. MY PACTHES WERE DESIGNED PERFECTLY. THANK YOU JUST LIVIN
Very pleased with product, service and shipping. I like that we can be assured of quality, goods arriving because of trade assurance. I have had a good experience, i see some of the reviews are bad, i encourage you to check out the company website before you purchase.
If you know how to look for good suppliers, you'll love alibaba. Love how easy it is to use alibaba's app and website for communication. Love how they protect your order amount if you keep your communication and transactions through alibaba. Makes it really easy to make the jump of faith into a new business when you have a great company to back you up if anything goes wrong. Really love using alibaba!
THANK YOU, I RECEIVED ORDER ON TIME AND ALL RIGHT. I HAVE MADE SEVERAL ORDERS FROM VERY SUPPLIERS AND UNTIL THE MOMENT I HAVE NOT HAD ANY PROBLEM
Trustfully website. Secure payments and shipment. Very good variety of products. Easy website to use
Je suis très satisfait de la qualité de service que rend ce forum. On y trouve de tout avec des fournisseurs très professionnel.
Great service very helpful good quality product. Correspondence was good and helpful. Will buy again.
К счастью сделка прошла хорошо и вмешательство площадки не потребовалось, однако сообщения площадки заставили меня понервничать. через пятнадцать дней после оформления и проплаты заказа, я получил сообщение от площадки, что они меня поздравляют с завершением сделки и с просьбой оставить отзыв, НО! к этому моменту я заказ еще не получил! он еще находился в пути. соотвтетсвенно ничего о товаре и его качестве я написать не мог. Но! площадка известила меня, что разблокирует деньги для продавца! еще раз уточняю - на этот момент я груз еще не получил! Получается, что защита площадки не более чем маркетинговый ход и средство привлечения клиентов. Не могу сказать, что могло произойти, если бы я так и не получил груз. Но данная ситуация меня встревожила и слегка разочаровала.
Good experience, good product and continuous support. We hope to have a lasting deal with us. Thank you Supplier
Great job... Very happy...
With sale person... always fast delivery...
Found what we needed - purchased it - tracked it - received it - quality was good - nothing more to say.
Excellent quality, great service and I will use them again for sure.
Here is the information about the company that I traded with and the contact name.
Supplier:
Xiong County Rongxia Hatting Co., Ltd.
Contact Name: Anna Li (was excellent and really helpful on all questions and I had hundreds).
Very bad exprince dont use it specially donot buy any thing from supplier(perfect pet care) the name of the owner AASHIQ ALI he is a big thief. I bought an itunce card when he got the money he stoped answering me also he did not send me my card
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

