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Alibaba

4.0

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,333
value
1,312
shipping
1,306
returns
770
quality
1,285
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Instant Feedback

202 reviews

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Florida
1 review
0 helpful votes
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I bought the pictured item herein on Tuesday, January 7,2020 and it was in my hands within less than 6 full days, precisely as described! The gold coloring on it was actually better than it appeared in the pictures online.

Date of experience: January 14, 2020
India
4 reviews
0 helpful votes
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Alibaba customer helpline number two good *******637//*******578// the best online shopping apps Alibaba customer service number of devices allowed by the best

Date of experience: January 14, 2020
Canada
1 review
0 helpful votes
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I found a good supplier who did an amazing job so did not need to turn to Alibaba's 'Trade Assurance'. I had read the reviews about the trade assurance dependant on supplier's willingness to refund. I was careful in selection of the supplier and everything went well but will continue to be cautious.

Date of experience: January 14, 2020
India
1 review
0 helpful votes
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Support business
January 14, 2020

We thank full to alibaba.com for supporting our business. Chusing to more options for tooling suppliers

Thank you

Date of experience: January 13, 2020
Texas
1 review
0 helpful votes
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Alibaba Links the World
January 14, 2020

From the comfort of my home in the USA, I am exposed to a massive Chinese Marketplace. I develop relationships with high-quality professionals that feel very secure. Alibaba is an excellent platform

Date of experience: January 13, 2020
Australia
1 review
0 helpful votes
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I made contact with a friendly supplier who answered all my questions in a very timely manner. Communication was clear. The supplier was even able to ship to Australia from China almost as fast as a domestic package.

Date of experience: January 13, 2020
California
1 review
0 helpful votes
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GOOD BUSINESS
January 14, 2020

I AM VERY SATISFIED WITH THE CUSTOMER SRVICE AND HOW EASY IT IS TO ORDER ITEMS FOR MY CLOTHING LINE. MY PACTHES WERE DESIGNED PERFECTLY. THANK YOU JUST LIVIN

Date of experience: January 13, 2020
New Zealand
1 review
0 helpful votes
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Derma roller
January 14, 2020

Very pleased with product, service and shipping. I like that we can be assured of quality, goods arriving because of trade assurance. I have had a good experience, i see some of the reviews are bad, i encourage you to check out the company website before you purchase.

Date of experience: January 13, 2020
Utah
1 review
0 helpful votes
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Great!
January 14, 2020

If you know how to look for good suppliers, you'll love alibaba. Love how easy it is to use alibaba's app and website for communication. Love how they protect your order amount if you keep your communication and transactions through alibaba. Makes it really easy to make the jump of faith into a new business when you have a great company to back you up if anything goes wrong. Really love using alibaba!

Date of experience: January 13, 2020
Mexico
1 review
0 helpful votes
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ALL RIGHT
January 14, 2020

THANK YOU, I RECEIVED ORDER ON TIME AND ALL RIGHT. I HAVE MADE SEVERAL ORDERS FROM VERY SUPPLIERS AND UNTIL THE MOMENT I HAVE NOT HAD ANY PROBLEM

Date of experience: January 13, 2020
Puerto Rico
1 review
0 helpful votes
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TRUSTFULLY
January 14, 2020

Trustfully website. Secure payments and shipment. Very good variety of products. Easy website to use

Date of experience: January 13, 2020
Cote D'ivoire
1 review
0 helpful votes
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Très satisfait
January 14, 2020

Je suis très satisfait de la qualité de service que rend ce forum. On y trouve de tout avec des fournisseurs très professionnel.

Date of experience: January 13, 2020
South Africa
1 review
0 helpful votes
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R55 Rollers
January 14, 2020

Great service very helpful good quality product. Correspondence was good and helpful. Will buy again.

Date of experience: January 13, 2020
Ukraine
1 review
0 helpful votes
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К счастью сделка прошла хорошо и вмешательство площадки не потребовалось, однако сообщения площадки заставили меня понервничать. через пятнадцать дней после оформления и проплаты заказа, я получил сообщение от площадки, что они меня поздравляют с завершением сделки и с просьбой оставить отзыв, НО! к этому моменту я заказ еще не получил! он еще находился в пути. соотвтетсвенно ничего о товаре и его качестве я написать не мог. Но! площадка известила меня, что разблокирует деньги для продавца! еще раз уточняю - на этот момент я груз еще не получил! Получается, что защита площадки не более чем маркетинговый ход и средство привлечения клиентов. Не могу сказать, что могло произойти, если бы я так и не получил груз. Но данная ситуация меня встревожила и слегка разочаровала.

Date of experience: January 13, 2020
Saudi Arabia
1 review
0 helpful votes
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Emii Cheng
January 14, 2020

Good experience, good product and continuous support. We hope to have a lasting deal with us. Thank you Supplier

Date of experience: January 12, 2020
Illinois
1 review
0 helpful votes
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Awesome. Product
January 13, 2020

Great job... Very happy...

With sale person... always fast delivery...

Date of experience: January 12, 2020
Canada
2 reviews
1 helpful vote
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Effective - Efficient
January 13, 2020

Found what we needed - purchased it - tracked it - received it - quality was good - nothing more to say.

Date of experience: January 12, 2020
Iceland
1 review
0 helpful votes
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Excellent quality, great service and I will use them again for sure.

Here is the information about the company that I traded with and the contact name.

Supplier:
Xiong County Rongxia Hatting Co., Ltd.
Contact Name: Anna Li (was excellent and really helpful on all questions and I had hundreds).

Date of experience: January 12, 2020
California
1 review
0 helpful votes
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Cable
January 12, 2020

Excellent quality excellent quality excellent quality excellent quality great service...

Date of experience: January 11, 2020
GB
1 review
1 helpful vote
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Very bad fraud
January 11, 2020

Very bad exprince dont use it specially donot buy any thing from supplier(perfect pet care) the name of the owner AASHIQ ALI he is a big thief. I bought an itunce card when he got the money he stoped answering me also he did not send me my card

Date of experience: January 11, 2020

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
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